Power Options and Sleep Mode Problems

How to Troubleshoot a Vista or Windows 7 Sleep Mode Problem​

   Information

This will show you some steps to help you troubleshoot and find out what is causing your sleep mode problem. These are the usual reasons for sleep mode problems. For more information, see: Windows Help and How-to: Turn Off a Computer FAQs

   Note

• When your computer is in hibernation, the only way to wake it is to tap the case power button.
• If this sleep mode problem just started recently, then you might consider doing a System Restore before or after trying the steps below if they do not help.

Common Problems:

• Computer will wake up for no reason.
• Sleep mode does not work any more.
• Hibernate option is not available in Power Options, then you accidentally deleted the Hibernation file Cleaner in Disk Cleanup.
• Screen saver not working.

   Tip

BEFORE STARTING:Make sure you have the latest device drivers and BIOS installed for your motherboard.NOTE: A out-of-date video driver or other drivers are sometimes the source of sleep mode problems. It is best to keep these up to date to resolve issues found with them.

STEP 1

Check Your Mouse and Keyboard

NOTE: A wireless mouse and keyboard can cause your computer to wake up for no apparent reason, and to not wake up from sleep mode when you press a key or move the mouse. This may also cause your screen saver to not work to. If the computer is using an optical mouse, changes in light can cause the computer to wake.

For a USB Mouse or Keyboard:​

1. Check the BIOS settings to make sure that you have a Legacy USB option enabled.​

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For a Wireless Mouse or Keyboard:​

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1. Unplug the receiver on the back of the computer and test.​

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2. If sleep or hibernation works now, then try:​

A) Download new drivers for you wireless mouse and test again with the receiver plugged in.​

NOTE: Always get your drivers from the source, never from Windows Updates. They do not work properly sometimes.​

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B) Disable the wireless mouse and/or keyboard wake up option in Step Five below. If you have to disable both of them, then you can wake the computer up by pressing the power button on the case.​

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C) Time to get a new mouse and/or keyboard that is compatible with Vista.​

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For a Optical Mouse:​

1. Try not to have direct bright light shining on the sensor or moving around it.​

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STEP 2

Check Advanced Power Plan Settings

NOTE: Power settings control the computer’s ability to go into and come out of sleep/standby mode.

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1. Open the Control Panel. (Classic View)​

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2. Click on the Power Options icon.​

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3. Click on the Change plan settings link under your power plan. (See screenshot below)​

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4. Click on Change advanced power settings. (See screenshot below)​

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5. Click on Change settings that are currently unavailable. (See screenshots below step 10)​

NOTE: This will allow any Power Options that are grayed out to now work and not be grayed out.​

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6. Recommended Settings for Sleep​

NOTE: Sleep saves any open documents and programs to memory only, and then puts the computer into a low-power state.​

WARNING: If you lose power to the computer, you will also lose what is in memory.​

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Main Setting	Sub Setting	Recommendation
Hard disk		Set to at least 1 minute before the computer (Sleep after setting below) is set to sleep.
Sleep	Sleep after	This is for the computer. Set to at least 1 minute after Hard disk and Display is set to turn off.
Sleep	Allow hybrid sleep	Set to Off.
Sleep	Hibernate after	Set to Never.
USB settings	USB selective suspend setting	Set to Disabled.
Power buttons and lid	Start menu power button	Set to Sleep.
PCI Express	Link State Power Management	Set to Off.
Display	Turn off display after	Set to at least 1 minute before the computer (Sleep after setting above) is set to sleep. Usually set this as the same as the Hard drive is set to turn off.
Multimedia settings	When sharing media	Set to Allow the computer to sleep.

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7. Recommended Settings for Hybrid Sleep​

NOTE: Hybrid sleep saves your open documents and programs to memory and to the hard drive, and then puts the computer into a low-power state. After the Hibernate after time you set, it will then put the computer into hibernation. ​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

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Main Setting	Sub Setting	Recommendation
Sleep	Allow hybrid sleep	Set to On.
Sleep	Hibernate after	Set to at least 1 minute after the computer (Sleep after setting above) is set to sleep.

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8. Recommended Settings for Hibernation​

NOTE: Hibernation is a power-saving state that saves your open documents and programs to the hard drive and then turns off your computer. If Hibernate after is not listed, then make sure that you have the Hibernation File enabled or restored to. It is by default unless it was cleaned in Disk Cleanup.​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

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Main Setting	Sub Setting	Recommendation
Sleep	Sleep after	Set it to Never.
Sleep	Allow hybrid sleep	Set it to Never.
Sleep	Hibernate after	Set it to at least 1 minute after Hard disk and Display is set to turn off.
Power buttons and lid	Start menu power button	Set it to Hibernate.

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9. Click on OK to apply​

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10. Just exit out the other windows.​

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11. Test sleep mode. If it is still not working correctly, then continue to the next step.​

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STEP 3

Check Sleep State Settings in BIOS

NOTE: Make sure you have the latest Video drivers and BIOS for your motherboard. Read your motherboard manual to see if you have any jumpers or settings that sets different sleep voltages for USB.

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1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg -a and press Enter. (See screenshot below)​

NOTE: This will give you a report of the available sleep states for your computer and will attempt to report reasons why sleep states are unavailable. You will want to see if the ACPI S1 and/or S3 is listed. ​

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4. Restart the computer into the BIOS settings, and go into the Power Management section in the BIOS.​

NOTE: Usually you will press the F2 or Delete key as soon as your computer starts booting to enter the BIOS. ​

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5. Make sure ACPI mode: S3 or S1 is enabled.​

WARNING: S1 (Sleep) and S3 (Hybrid deeper sleep). If you are running an incompatible video card, some or all of these states below may be unavailable. If one of the settings causes your computer to not wake back up afterwards, then reset the CMOS on the motherboard and restart the computer, or unplug the computer for a moment and plug it back in, and reset the BIOS back to the factory default settings.​

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6. Make sure Wake on Ring and Wake on Lan are disabled.​

NOTE: This will help keep the computer from waking up on its own.​

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7. Save the BIOS setting changes and exit to restart the computer.​

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8. Test sleep mode. If this does not help, then move on to the next step.​

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STEP 4

To See what had Waken Up Windows Last

NOTE: This will give you a list of items that woke up the computer last that may help narrow down what is waking up the computer.

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1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg lastwake and press Enter. (See screenshot below)​

NOTE: Notice that I had USB\ROOT\HUB listed. For me, this would be the USB wireless mouse. Your list results will vary of course.​

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STEP 5

To List, Enable, or Disable Device Names Currently Configured to Wake Up the System From any Sleep State

NOTE: This will show you a list of devices that are able to wake up your computer to help you narrow down a device that may be responsible for waking up your computer. It does not mean that these devices are the ones that woke up your computer though, just that they are able to.

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1. Open an elevated command prompt.​

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2. To List Devices that Can Wake Up the Computer​

A) In the command prompt, copy and paste in bold: (See screenshot below)​

powercfg -devicequery wake_armed and press Enter.​

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B) Go through the list of devices to see if you have one you do not want to wake up your system.​

EX: A Network Device (Modem, Ethernet, etc.) or Wireless Mouse.​

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C) If you found a device that may be causing the problem, then check with the STEP SIX section below first to see if you can disable a wake up option for the device in it's Power Management settings in Device Manager to test to see if that is it before proceding.​

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3. To Disable a Listed Device From Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead.​

A) In the elevated command prompt, type below in bold and press Enter.​

WARNING: Be sure to write this device name down in case you want to be able to enable it again in step 4. Once you disable it, it will not be listed again in step 2A until enabled again.​

powercfg -devicedisablewake "exact name of device listed in step 2A"​

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NOTE: For example, if I wanted to disable the listed (step 2A) High Definition device (HDAC), then I would type powercfg -devicedisablewake "High Definition Audio Controller" and press enter.​

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4. To Enable a Listed Device Again to Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead, or you have done step 3 above with the device.​

A) In the elevated command prompt, type below in bold and press Enter.​

powercfg -deviceenablewake "exact name of device listed in step 2A"​

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NOTE: For example, if I wanted to reenable the High Definition device (HDAC) that was disable and removed from the list in step 3, then I would type powercfg -deviceenablewake "High Definition Audio Controller" and press enter.​

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5. When done, close the elevated command prompt, and test sleep mode.​

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STEP 6

To Disable or Enable the "Allow this device to wake the computer" Option for a Device

   Note

• Check your Network device. Network activity can cause the network hardware to wake the computer, especially when the network is always on (like cable and DSL connections).
• High Definition Audio, if listed in STEP FIVE, may also rarely cause the computer to wake from sleep mode. You can disable (only option available) the device as a test in Device Manager to see before putting the computer to sleep. Just enable it again if it is not the problem.

1. Open the Control Panel. (Classic View)​

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2. Click on the Device Manager icon.​

NOTE: You need to be in a Administrator account.​

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3. Click on Continue in the UAC prompt.​

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4. Open the device's list that you want to change. (See screenshot below)​

EX: Network Devices​

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5. Right click on the device name and click on Properties.​

EX: Network Devices​

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6. Click on the Power Management tab. (See screenshot below)​

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7. Uncheck Allow this device to wake the computer. (See screenshot above)​

NOTE: To Enable it again, just check this instead. If you need to disable the wireless mouse and keyboard, then you can wake the computer by pressing the power button on the case.​

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8. If listed, check Allow the computer to turn off this device to save power. (See screenshot below step 6)​

NOTE: This will turn the device off when the computer goes into sleep mode.​

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9. Click on the Advanced tab. (See screenshot below)​

NOTE: This is only for the Network device.​

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10. Check the boxed in red Property: items below to see if they are set to Disabled in the Value: area. (See screenshot above)​

NOTE: This area may be different for your particular network device since it is based on the driver, but it should be similar. You will be looking for any Wake on type property options listed.​

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11. Click on OK to apply and close properties window. (See screenshot below step 6 or 9)​

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STEP 7

Check the Screen Saver

NOTE: Some screen savers can interfere with the computer’s ability to go into and come out of sleep/standby mode. Disabling or changing the screen saver may resolve the problem.

1. In the Screen saver settings, select an alternate screen saver, or set it to None, then click on OK.​

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2. Test sleep mode.​

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STEP 8

Check Startup Programs

   Note

• Many software components start up automatically with Vista and run in the background. Some of these programs may not be necessary, and can interfere with the sleep/standby mode. For troubleshooting purposes, use the following steps to prevent programs from starting up with Vista to see if this is the issue.
• If you are having these problems, you can avoid from having to do this completely if you logoff and put the computer to sleep from within the logon screen.

1. Open the Start Menu.​

A) In the white line (Start Search) area, type msconfig and press Enter.​

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B) Go to step 3.​

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OR​

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2. Click on All Programs, Administrative Tools, and System Configuration.​

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3. Click on Continue in the UAC prompt.​

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4. Under the General tab, dot Selective startup. (See screenshot below)​

NOTE: When done with the test, dot Normal startup, to return to the default settings before the test, and click on OK.​

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5. Uncheck Load startup items and click on OK and restart the computer.​

NOTE: You will get a notification that you made changes to the Startup programs in the bottom right Notification area. Just ignore it for now. It will go away when you put it back to Normal startup after you finish.​

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6. Test sleep mode.​

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7. If unchecking (disabling) Load startup items fixed the sleep problem, then enable one startup item at a time and test to see if the problem occurs again. Continue enabling startup items, until you find the program that is causing the problem. Remove or update the problem program.​

NOTE: See Method One or Two here: How to Check and Change the Startup Programs in Vista​

A) When done, change the setting back to Normal startup (step 4).​

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8. If unchecking (disabling) Load startup items did not resolve the sleep problem, then set it back to Normal startup (Step 4) and go to the next step below.​

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STEP 9

Check Scheduled Tasks for Programs

NOTE: Sometimes a program will have something scheduled to run that will wake the computer up. Try turning them off temporarily to see if it resolves the problem.

1. Check in the suspected program settings to see if there is a feature that may wake the computer.​

NOTE: Sometimes it can be the Auto-Update feature in the program.​

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2. Check Task Scheduler for items that are set to Wake-Up the computer to perform it's action.​

A) Expand out the list in the left pane and click on the suspect item's folder. Double click on the task in the middle pane.​

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B) Click on the Conditions tab.​

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C) Uncheck the Wake the computer to run this task box.​

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3. Check Windows Automatic Updates settings.​

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STEP 10

Check Windows Sidebar Gadgets

NOTE: Sometimes a Windows Sidebar Gadget may cause the computer to not sleep on it's own.

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1. Turn off Windows Sidebar as a test to see if your computer will enter sleep on it's own now.​

NOTE: Sometimes, you may need to restart the computer afterwards as well.​

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2. If it does, then turn Windows Sidebar back on and turn off each Gadget one by one. Test sleep again after each one until you find the one causing the problem.​

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STEP 11

Check Motherboard Jumpers

NOTE: A few motherboards have been reported has having jumpers on the board for certain functions (ex: USB device wake-up) that may need to be enabled or disabled.

1. Pull out or download your motherboard manual, and check for any such jumpers.​

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2. If you have one that is related (ex: USB device wake-up), then test sleep mode inbetween toggling the jumper on and off.​

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STEP 12

Reset Print Spooler

NOTE: This may help if your computer will sleep fine manually, but will not sleep automatically or not go to sleep at all. Credit to Artxie for this.

1. Open Services, and temporaily Stop the Print Spooler service.​

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2. Open the Start Menu and type %WINDIR%\system32\spool\printers in the search line and press enter, then delete all files in this folder.​

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3. In Services, Start the Print Spooler service. Close Services window.​

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   Note

If the print spooler issue persists, the installed printer driver may not be compatible or corrupted. Check the printer manufacturer's website to download and install the latest Windows compatible driver for it.

STEP 13

Enable or Disable Windows Media Center Updates to Wake Up the Computer

NOTE: This will show you how to enable or disable the Windows Media Center (mcupdate) task from waking up the computer from sleep when it checks for Media Center updates in Windows 7 and Vista.

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1. For how, see: Windows Media Center Updates - Enable or Disable Waking Computer - Windows 7 Forums​

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STEP 14

View and Override Power Availability Requests

By using power availability requests, applications, services, and drivers can temporarily disable power management features to accomplish user scenarios. Availability requests can prevent the display from turning off after inactivity, and prevent the computer from automatically sleeping, enable Away Mode, and shutting down.

1. For how, see: How to View and Override Power Availability Requests in Windows​

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STEP 15

Try System Restore

NOTE: If sleep/standby mode previously worked, attempt a system restore back to a time when it worked. If the problem has always existed, skip this step.

1. Save any open files and close all programs, then backup anything that you do not want to lose to be safe..​

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2. See: How to Do a System Restore in Vista​

NOTE: If System Restore resolves the problem, the problem is probably caused by software that was installed after the restore point date.​

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I hope this helps,
Shawn

Related Tutorials

---

• How to Change Power Button Settings for the Start Menu and Case in Vista
• How to Disable or Enable Password Protection on Wakeup in Vista
• How to Create a Hibernate Shortcut in Vista
• How to Use and Change a Screen Saver in Vista
• How to Create a Power Options Shortcut in Vista
• How to Restore or Disable Hibernation in Vista
• How to Changed the Return to Sleep Timeout for a Unattended Wake Up in Vista
• SP1 Causes Hibernation Error: "System was shut down unexpectantly"
• How to Restore the Default Power Plan Settings in Vista
• How to Enable or Disable Windows Media Center Updates to Wake Up the Computer
• How to Read the Wake Source Log in Event Viewer for Windows 7 and Vista
• How to View and Override Power Availability Requests in Windows

 

[robcpfc79]

I'm having problems with my new pc not being able to sleep or hibernate. When I put it into sleep mode it won't switch back on. The fans spin up but the keyboard/mouse don't turn on and there's just a black display on the screen.

I've updated my graphics card driver (ati 4850) and also my motherboard chipset (P5K-E/Wifi AP) but it still won't work.

Any ideas?

 

[Brink]

Hi Rob, and welcome to Vista Forums.

I would check with Step Three to make sure your BIOS sleep state is set for S3. It would not hurt to make sure that you have the latest motherboard BIOS version flashed as well.

If you have a wireless mouse and keyboard, then you might check with Step One to see if this is the issue. Be sure to have the latest driver version for them, and to enable the Legacy USB at boot option in the BIOS.

Hope this helps,
Shawn

 

[runboy]

You may want to ad this to your list:

Gigabyte has just released a new BIOS update that fixes S3 problems on some of their motherboards.

See GA-EP45-DS3R unstable after sending to S3(STR) sleep state - TweakTown Forums

Worked for my GA-EP45-DS3L

 

[frizzie]

I've come to the conclusion that I just have to live with either shutting down the computer (which is not recommended) or leaving it on all the time (monitor does go to sleep and wakes up by my using the wireless mouse or keyboard).

I've tried everything including d/l and installing new drivers that HP thought would solve the "can't wake up from sleep" issue. Nothing has worked and I'm sure I'm not doing my machine any good by turning it off and then on at the surge surpressor.

Everything was working fine until we had a power outage a couple weeks ago. The computer is only bout 4 months old. Sleep mode use to work fine. I don't know if the power outage did something to the settings or if the latest patches from windows caused the problem. Who can say.

I don't think this issue will ever be resolved.

 

[Brink]

Hi Frizzie,

You might try doing a System Restore using a restore point dated before the power outage to see if it will run normally again for you.

http://www.vistax64.com/tutorials/76905-system-restore-how.html

Hope this helps,
Shawn

 

[frizzie]

Thanx for your reply Shawn. I think I tried that but will try again. I'll get back to you if it works.

-frizz

 

[frizzie]

Hi:

Before I had a chance to try the restore option that Shawn recommended, we had a "glitch" via our cable modem (have had a lot of bad weather in the chicagoland area -- flooding and power outages and glitches in electricity for a couple weeks) and when I woke this morning and went to check the weather, my comp was frozen solid. The same situation that happens when I've tried to wake the computer after the last power outage. I no longer turn off my computer and have turned off the sleep option.

OK here we go again, a forced boot at the surge. Looked good until the boot process came to the black screen where the cursor usually drops an inch or two before logon. Well the screen turned from black to two different shades of blue --one dark and the last lighter and it sat there.

I was able to turn the comp off this time on the shut down button on the case. Same senario, same blue screens. I turned it off again from the case and this time hit Fll and it booted to a screen that read "your computer was unable to start -- start up repair is checking your system. That happened two more times. At this point, my panic level was over 10. Then it asked me if I wanted to restore to a prior date. OK, sure do that. Didn't work. Was right back where I started from only able to boot to a certain point and then windows would not load and the BSODeath appeared.

As a last resort, I used the Acronis rescue disk I made. It took 4 hours because I asked it to double check a restore from a prior full backup. I am now here to tell you all this.

The bottom line is DO NOT RELY on Vista's backup and restore options. I have no financial or other interest in Acronis but I will tell you this, without it or another like program that can be purchased, this baby would have required an in house service call and a partial nervous breakdown on my part. This computer is my "window to the world."

Now I'm wondering what will happen if I shut it down everynite. Will it hang when I turn it on?

"And the beat goes on."

 

[Windy George]

In July I posted these items on the Vista discussion site. I hope this may help.

July 21, 2008
Hello all: Yahoo!!! It works. What I did is go to MS Vista updates and check for updates and was told there are none. An MS site itemized some SP1 install problems one being the sound card driver. Then I Googled Realtech Technologies , the maker of my sound card, and found what was called an update for my sound card but the update had the same version number as my installed file. that not withstanding, I downloaded and installed the driver. I revisited the Vista update site and this time there was an improtant update to install which I did. I did not even have to reboot the system, I tried sleep mode and the system woke up perfectly!!! All of the suggestions in this article helped me to try ways to get to the problem, thanks. George

July 22, 2008
Hello all again: I forgot to mention that the last update that seemed to result in sleep mode working was KB937287. It has run over night fine and to night I'll test that scheduled tasks still perform properly.

My system has been running perfectly since then

Windy George

 

[frizzie]

I'm glad your system is working WGeorge. I too have the MS$ update you mentioned and have d/l an installed an update from HP to my sound card.

Unfotunately, the glitch that forced me to have to restore a backup, also effected my neighbor who is running winXP (our comps. share a network) with a a different sound card. He too had to restore a previous backup. There is something more fundamental going on here that we have yet to discover.

 

[Windy George]

Hi Frizzie:

Your comment about a shared network has reminded me about an item I read a little while ago but I am unable to find the original article. Basically it is this; when doing system updates and being part of a network one should always download the update and install it from within one's own system as opposed to installing it from the Microsoft download website. I will keep looking for the article.

George

 

[Bigman]

Hi, I`m new here. googled this forum while searching 'sleep hybrid or hibernation'.

Anyways, I`ve read the article and decided I should teach my system how to sleep in the best way :D

So while stating to configure, I noticed that the only option that I have under 'Sleep' is 'Sleep after'. meaning there is no 'Allow hybrid sleep' or 'Hibernate after' options at all.

How do I make them available?

Thanks!


Edit: Problem Solved

 

[Brink]

Hi Bigman,

I'm happy to hear that you got it sorted.

Hibernation was disabled?

 

[Bigman]

Yep.

Thanks for the tutorial :D

 

[Brink]

Your welcome Bigman.

 

[jukester]

My Sleep Issues FIXED!

I had 2 sleep issues – and happy to report that both have been resolved.

Computer Specs
HP Pavilion dv9500t laptop
Intel Core 2 duo CPU 2.0 GHz
RAM 2.0 Gb
NVIDIA GeForce 8600M GS
Windows Vista Home Premium 32 Bit
(Initially installed Vista SP1 but had other issues so I rolled it back)

Issue 1: Screen stays black when waking up from sleep or hibernate mode after computer has been in this mode for more than a couple of hours. I would have to hard reboot every time. Was ok if it took it out of sleep immediately or within a short time.

Steps taken:
1. Called HP support – 1st tech told me not to put the computer to sleep for extended periods of time – took a lot of self restraint not to go ballistic on the guy. 2nd tech told me it was a software issue – i.e. Vista problem - and to contact Microsoft. I escalated to a manager and she told me to send the unit in for hardware check – I’d have no computer for close to a month. None of these solutions worked for me so i ventured onto internet forums such as this one and began my search.
2. Updated BIOS from HP Site
3. Updated NVIDIA driver from HP site
4. Applied MS patches KB932406, KB938194, KB938979, KB941600, KB941649
5. Set Power Options – recommended settings for sleep as described in this tutorial
6. Checked BIOS sleep mode - only S3 available
7. Via Device Manager, unchecked all devices set to wake up computer were unchecked (But Ethernet Adapter Advanced “Wake On Lan Capabilities” was left at “Pattern Match and Magic Packet.” Note- I exclusively work via WiFi currently.)
8. Set Screen Saver to “None”
9. Via Msconfig, disabled Startup programs which I deemed unnecessary notably:
NVIDIA Compatible Windows Display Driver
NVIDIA Media Center Library
10. Via Msconfig, disabled NVIDIA display driver service.

After doing all this, I was still having the black screen when resuming from sleep.
11. Went to NVIDIA & Laptop News | Latest NVIDIA drivers and related news | laptopvideo2go.com and changed my nvidia driver to version 177.79

At this point, I was still having black screen on resume.
12. I checked all settings again and realized that the startup programs for NVIDIA were re-enabled when I changed the driver. I unchecked them again.

Yowzers!!! – no more black screen on resume. Couldn’t believe it.

Issue 2: After black screen was fixed I noticed that the machine would wake from sleep automatically at 6 am every morning.

Steps taken:
1. Checked event viewer and narrowed it down to Symantec Live Update or Media Center.
2. Via Administrative Tools – Services, I dsabled the services for both of the above.

That didn’t help.
3. I checked my installed programs list and noticed Live Update remained even though I had removed Norton in favor of AVG. I removed the 2 instances of Live Update from my computer via Programs and Features.

Voila! The computer now goes to sleep, remains asleep until I open the lid, and activates the screen upon wake. Finally!

Thanks to everyone who contributed and especially the OP who put this tutorial together. You’re doing a great service. I’d been grappling with Issue 1 for many months. Sleep seems to be a common problem on Vista machines and a solution that works for one doesn’t necessarily work for others. Hopefully this helps at least some of you who are having similar problems. Good luck.

 

[Brink]

Thank you Jukester for posting the results and solutions to your sleep problems. I'm sure that they can help others.

Welcome to Vista Forums,
Shawn

 

[funkapotamus]

Hello Brink,

You seem to be the best person to ask regarding my delimna....wanted to hear your thoughts on this issue. I purchased a Logitec Dinovo Mini keyboard. I am using it via internal Bluetooth on a HP DV4T notebook running Vista (64bit). Everything works great except I am unable to wake the notebook with this device (with using internal Bluetooth or using the bluetooth dongle). Any ideas on what could be wrong?


Side note: My friend is able to wake his computer with using the dongle (he does not have internal bluetooth) I believe he is using Vista (32 bit)....not sure if this helps or not...but it tells me that waking a computer via the Dinovo Mini is possible.

Any suggestions would be appreciated. Thanks!

 

[Brink]

Hello Funkapotamus, and welcome to Vista Forums.

In that device's properties page in Device Manager, does it have a Power Management option to check to allow it to wake the computer?

Shawn

 

[funkapotamus]

Hi Brink,

I do not see a "properties" option in device manager. I am checking under Human Interface Devices. Possibly, I am looking in the wrong spot?

There are three tabs: General, Driver, & Details....none of which have a power management option to change...

Thanks!

 

[Brink]

I'm not familiar with that device if it has a wake up option or not, but it also seems that your motherboard may not support waking up the computer with a Bluetooth device either. You might check you BIOS to see if by chance their is a option to allow a Bluetooth device to wake the computer.