Power Options and Sleep Mode Problems

How to Troubleshoot a Vista or Windows 7 Sleep Mode Problem​

   Information

This will show you some steps to help you troubleshoot and find out what is causing your sleep mode problem. These are the usual reasons for sleep mode problems. For more information, see: Windows Help and How-to: Turn Off a Computer FAQs

   Note

• When your computer is in hibernation, the only way to wake it is to tap the case power button.
• If this sleep mode problem just started recently, then you might consider doing a System Restore before or after trying the steps below if they do not help.

Common Problems:

• Computer will wake up for no reason.
• Sleep mode does not work any more.
• Hibernate option is not available in Power Options, then you accidentally deleted the Hibernation file Cleaner in Disk Cleanup.
• Screen saver not working.

   Tip

BEFORE STARTING:Make sure you have the latest device drivers and BIOS installed for your motherboard.NOTE: A out-of-date video driver or other drivers are sometimes the source of sleep mode problems. It is best to keep these up to date to resolve issues found with them.

STEP 1

Check Your Mouse and Keyboard

NOTE: A wireless mouse and keyboard can cause your computer to wake up for no apparent reason, and to not wake up from sleep mode when you press a key or move the mouse. This may also cause your screen saver to not work to. If the computer is using an optical mouse, changes in light can cause the computer to wake.

For a USB Mouse or Keyboard:​

1. Check the BIOS settings to make sure that you have a Legacy USB option enabled.​

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For a Wireless Mouse or Keyboard:​

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1. Unplug the receiver on the back of the computer and test.​

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2. If sleep or hibernation works now, then try:​

A) Download new drivers for you wireless mouse and test again with the receiver plugged in.​

NOTE: Always get your drivers from the source, never from Windows Updates. They do not work properly sometimes.​

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B) Disable the wireless mouse and/or keyboard wake up option in Step Five below. If you have to disable both of them, then you can wake the computer up by pressing the power button on the case.​

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C) Time to get a new mouse and/or keyboard that is compatible with Vista.​

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For a Optical Mouse:​

1. Try not to have direct bright light shining on the sensor or moving around it.​

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STEP 2

Check Advanced Power Plan Settings

NOTE: Power settings control the computer’s ability to go into and come out of sleep/standby mode.

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1. Open the Control Panel. (Classic View)​

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2. Click on the Power Options icon.​

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3. Click on the Change plan settings link under your power plan. (See screenshot below)​

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4. Click on Change advanced power settings. (See screenshot below)​

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5. Click on Change settings that are currently unavailable. (See screenshots below step 10)​

NOTE: This will allow any Power Options that are grayed out to now work and not be grayed out.​

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6. Recommended Settings for Sleep​

NOTE: Sleep saves any open documents and programs to memory only, and then puts the computer into a low-power state.​

WARNING: If you lose power to the computer, you will also lose what is in memory.​

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Main Setting	Sub Setting	Recommendation
Hard disk		Set to at least 1 minute before the computer (Sleep after setting below) is set to sleep.
Sleep	Sleep after	This is for the computer. Set to at least 1 minute after Hard disk and Display is set to turn off.
Sleep	Allow hybrid sleep	Set to Off.
Sleep	Hibernate after	Set to Never.
USB settings	USB selective suspend setting	Set to Disabled.
Power buttons and lid	Start menu power button	Set to Sleep.
PCI Express	Link State Power Management	Set to Off.
Display	Turn off display after	Set to at least 1 minute before the computer (Sleep after setting above) is set to sleep. Usually set this as the same as the Hard drive is set to turn off.
Multimedia settings	When sharing media	Set to Allow the computer to sleep.

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7. Recommended Settings for Hybrid Sleep​

NOTE: Hybrid sleep saves your open documents and programs to memory and to the hard drive, and then puts the computer into a low-power state. After the Hibernate after time you set, it will then put the computer into hibernation. ​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

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Main Setting	Sub Setting	Recommendation
Sleep	Allow hybrid sleep	Set to On.
Sleep	Hibernate after	Set to at least 1 minute after the computer (Sleep after setting above) is set to sleep.

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8. Recommended Settings for Hibernation​

NOTE: Hibernation is a power-saving state that saves your open documents and programs to the hard drive and then turns off your computer. If Hibernate after is not listed, then make sure that you have the Hibernation File enabled or restored to. It is by default unless it was cleaned in Disk Cleanup.​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

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Main Setting	Sub Setting	Recommendation
Sleep	Sleep after	Set it to Never.
Sleep	Allow hybrid sleep	Set it to Never.
Sleep	Hibernate after	Set it to at least 1 minute after Hard disk and Display is set to turn off.
Power buttons and lid	Start menu power button	Set it to Hibernate.

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9. Click on OK to apply​

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10. Just exit out the other windows.​

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11. Test sleep mode. If it is still not working correctly, then continue to the next step.​

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STEP 3

Check Sleep State Settings in BIOS

NOTE: Make sure you have the latest Video drivers and BIOS for your motherboard. Read your motherboard manual to see if you have any jumpers or settings that sets different sleep voltages for USB.

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1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg -a and press Enter. (See screenshot below)​

NOTE: This will give you a report of the available sleep states for your computer and will attempt to report reasons why sleep states are unavailable. You will want to see if the ACPI S1 and/or S3 is listed. ​

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4. Restart the computer into the BIOS settings, and go into the Power Management section in the BIOS.​

NOTE: Usually you will press the F2 or Delete key as soon as your computer starts booting to enter the BIOS. ​

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5. Make sure ACPI mode: S3 or S1 is enabled.​

WARNING: S1 (Sleep) and S3 (Hybrid deeper sleep). If you are running an incompatible video card, some or all of these states below may be unavailable. If one of the settings causes your computer to not wake back up afterwards, then reset the CMOS on the motherboard and restart the computer, or unplug the computer for a moment and plug it back in, and reset the BIOS back to the factory default settings.​

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6. Make sure Wake on Ring and Wake on Lan are disabled.​

NOTE: This will help keep the computer from waking up on its own.​

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7. Save the BIOS setting changes and exit to restart the computer.​

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8. Test sleep mode. If this does not help, then move on to the next step.​

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STEP 4

To See what had Waken Up Windows Last

NOTE: This will give you a list of items that woke up the computer last that may help narrow down what is waking up the computer.

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1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg lastwake and press Enter. (See screenshot below)​

NOTE: Notice that I had USB\ROOT\HUB listed. For me, this would be the USB wireless mouse. Your list results will vary of course.​

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STEP 5

To List, Enable, or Disable Device Names Currently Configured to Wake Up the System From any Sleep State

NOTE: This will show you a list of devices that are able to wake up your computer to help you narrow down a device that may be responsible for waking up your computer. It does not mean that these devices are the ones that woke up your computer though, just that they are able to.

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1. Open an elevated command prompt.​

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2. To List Devices that Can Wake Up the Computer​

A) In the command prompt, copy and paste in bold: (See screenshot below)​

powercfg -devicequery wake_armed and press Enter.​

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B) Go through the list of devices to see if you have one you do not want to wake up your system.​

EX: A Network Device (Modem, Ethernet, etc.) or Wireless Mouse.​

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C) If you found a device that may be causing the problem, then check with the STEP SIX section below first to see if you can disable a wake up option for the device in it's Power Management settings in Device Manager to test to see if that is it before proceding.​

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3. To Disable a Listed Device From Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead.​

A) In the elevated command prompt, type below in bold and press Enter.​

WARNING: Be sure to write this device name down in case you want to be able to enable it again in step 4. Once you disable it, it will not be listed again in step 2A until enabled again.​

powercfg -devicedisablewake "exact name of device listed in step 2A"​

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NOTE: For example, if I wanted to disable the listed (step 2A) High Definition device (HDAC), then I would type powercfg -devicedisablewake "High Definition Audio Controller" and press enter.​

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4. To Enable a Listed Device Again to Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead, or you have done step 3 above with the device.​

A) In the elevated command prompt, type below in bold and press Enter.​

powercfg -deviceenablewake "exact name of device listed in step 2A"​

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NOTE: For example, if I wanted to reenable the High Definition device (HDAC) that was disable and removed from the list in step 3, then I would type powercfg -deviceenablewake "High Definition Audio Controller" and press enter.​

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5. When done, close the elevated command prompt, and test sleep mode.​

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STEP 6

To Disable or Enable the "Allow this device to wake the computer" Option for a Device

   Note

• Check your Network device. Network activity can cause the network hardware to wake the computer, especially when the network is always on (like cable and DSL connections).
• High Definition Audio, if listed in STEP FIVE, may also rarely cause the computer to wake from sleep mode. You can disable (only option available) the device as a test in Device Manager to see before putting the computer to sleep. Just enable it again if it is not the problem.

1. Open the Control Panel. (Classic View)​

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2. Click on the Device Manager icon.​

NOTE: You need to be in a Administrator account.​

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3. Click on Continue in the UAC prompt.​

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4. Open the device's list that you want to change. (See screenshot below)​

EX: Network Devices​

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5. Right click on the device name and click on Properties.​

EX: Network Devices​

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6. Click on the Power Management tab. (See screenshot below)​

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7. Uncheck Allow this device to wake the computer. (See screenshot above)​

NOTE: To Enable it again, just check this instead. If you need to disable the wireless mouse and keyboard, then you can wake the computer by pressing the power button on the case.​

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8. If listed, check Allow the computer to turn off this device to save power. (See screenshot below step 6)​

NOTE: This will turn the device off when the computer goes into sleep mode.​

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9. Click on the Advanced tab. (See screenshot below)​

NOTE: This is only for the Network device.​

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10. Check the boxed in red Property: items below to see if they are set to Disabled in the Value: area. (See screenshot above)​

NOTE: This area may be different for your particular network device since it is based on the driver, but it should be similar. You will be looking for any Wake on type property options listed.​

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11. Click on OK to apply and close properties window. (See screenshot below step 6 or 9)​

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STEP 7

Check the Screen Saver

NOTE: Some screen savers can interfere with the computer’s ability to go into and come out of sleep/standby mode. Disabling or changing the screen saver may resolve the problem.

1. In the Screen saver settings, select an alternate screen saver, or set it to None, then click on OK.​

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2. Test sleep mode.​

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STEP 8

Check Startup Programs

   Note

• Many software components start up automatically with Vista and run in the background. Some of these programs may not be necessary, and can interfere with the sleep/standby mode. For troubleshooting purposes, use the following steps to prevent programs from starting up with Vista to see if this is the issue.
• If you are having these problems, you can avoid from having to do this completely if you logoff and put the computer to sleep from within the logon screen.

1. Open the Start Menu.​

A) In the white line (Start Search) area, type msconfig and press Enter.​

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B) Go to step 3.​

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OR​

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2. Click on All Programs, Administrative Tools, and System Configuration.​

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3. Click on Continue in the UAC prompt.​

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4. Under the General tab, dot Selective startup. (See screenshot below)​

NOTE: When done with the test, dot Normal startup, to return to the default settings before the test, and click on OK.​

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5. Uncheck Load startup items and click on OK and restart the computer.​

NOTE: You will get a notification that you made changes to the Startup programs in the bottom right Notification area. Just ignore it for now. It will go away when you put it back to Normal startup after you finish.​

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6. Test sleep mode.​

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7. If unchecking (disabling) Load startup items fixed the sleep problem, then enable one startup item at a time and test to see if the problem occurs again. Continue enabling startup items, until you find the program that is causing the problem. Remove or update the problem program.​

NOTE: See Method One or Two here: How to Check and Change the Startup Programs in Vista​

A) When done, change the setting back to Normal startup (step 4).​

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8. If unchecking (disabling) Load startup items did not resolve the sleep problem, then set it back to Normal startup (Step 4) and go to the next step below.​

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STEP 9

Check Scheduled Tasks for Programs

NOTE: Sometimes a program will have something scheduled to run that will wake the computer up. Try turning them off temporarily to see if it resolves the problem.

1. Check in the suspected program settings to see if there is a feature that may wake the computer.​

NOTE: Sometimes it can be the Auto-Update feature in the program.​

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2. Check Task Scheduler for items that are set to Wake-Up the computer to perform it's action.​

A) Expand out the list in the left pane and click on the suspect item's folder. Double click on the task in the middle pane.​

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B) Click on the Conditions tab.​

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C) Uncheck the Wake the computer to run this task box.​

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3. Check Windows Automatic Updates settings.​

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STEP 10

Check Windows Sidebar Gadgets

NOTE: Sometimes a Windows Sidebar Gadget may cause the computer to not sleep on it's own.

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1. Turn off Windows Sidebar as a test to see if your computer will enter sleep on it's own now.​

NOTE: Sometimes, you may need to restart the computer afterwards as well.​

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2. If it does, then turn Windows Sidebar back on and turn off each Gadget one by one. Test sleep again after each one until you find the one causing the problem.​

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STEP 11

Check Motherboard Jumpers

NOTE: A few motherboards have been reported has having jumpers on the board for certain functions (ex: USB device wake-up) that may need to be enabled or disabled.

1. Pull out or download your motherboard manual, and check for any such jumpers.​

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2. If you have one that is related (ex: USB device wake-up), then test sleep mode inbetween toggling the jumper on and off.​

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STEP 12

Reset Print Spooler

NOTE: This may help if your computer will sleep fine manually, but will not sleep automatically or not go to sleep at all. Credit to Artxie for this.

1. Open Services, and temporaily Stop the Print Spooler service.​

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2. Open the Start Menu and type %WINDIR%\system32\spool\printers in the search line and press enter, then delete all files in this folder.​

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3. In Services, Start the Print Spooler service. Close Services window.​

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   Note

If the print spooler issue persists, the installed printer driver may not be compatible or corrupted. Check the printer manufacturer's website to download and install the latest Windows compatible driver for it.

STEP 13

Enable or Disable Windows Media Center Updates to Wake Up the Computer

NOTE: This will show you how to enable or disable the Windows Media Center (mcupdate) task from waking up the computer from sleep when it checks for Media Center updates in Windows 7 and Vista.

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1. For how, see: Windows Media Center Updates - Enable or Disable Waking Computer - Windows 7 Forums​

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STEP 14

View and Override Power Availability Requests

By using power availability requests, applications, services, and drivers can temporarily disable power management features to accomplish user scenarios. Availability requests can prevent the display from turning off after inactivity, and prevent the computer from automatically sleeping, enable Away Mode, and shutting down.

1. For how, see: How to View and Override Power Availability Requests in Windows​

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STEP 15

Try System Restore

NOTE: If sleep/standby mode previously worked, attempt a system restore back to a time when it worked. If the problem has always existed, skip this step.

1. Save any open files and close all programs, then backup anything that you do not want to lose to be safe..​

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2. See: How to Do a System Restore in Vista​

NOTE: If System Restore resolves the problem, the problem is probably caused by software that was installed after the restore point date.​

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I hope this helps,
Shawn

Related Tutorials

---

• How to Change Power Button Settings for the Start Menu and Case in Vista
• How to Disable or Enable Password Protection on Wakeup in Vista
• How to Create a Hibernate Shortcut in Vista
• How to Use and Change a Screen Saver in Vista
• How to Create a Power Options Shortcut in Vista
• How to Restore or Disable Hibernation in Vista
• How to Changed the Return to Sleep Timeout for a Unattended Wake Up in Vista
• SP1 Causes Hibernation Error: "System was shut down unexpectantly"
• How to Restore the Default Power Plan Settings in Vista
• How to Enable or Disable Windows Media Center Updates to Wake Up the Computer
• How to Read the Wake Source Log in Event Viewer for Windows 7 and Vista
• How to View and Override Power Availability Requests in Windows

 

[WhiteOwl88]

Thank you very much, my computer now stays in sleeps Mode!!!! :D

I could not figure out why so i typed powercfg -lastwake on Command Prompt like you said
and it said that the reason was my network card, so i went into control panel / Device manager / my network card ... uncheck a box and easy fix

I made an account just to say....
Thanks D:D

 

[Brink]

You're welcome WhiteOwl88, and welcome to Vista Forums.

Shawn

 

[lmm777]

Greetings Brink,

I have a ASUS m3a79-t deluxe, amd 9850be, saphire 4870 toxic 1 gig vista 64 Ult.

When I go to sleep mode the monitor will not wake and not the hard drive.

I went through your excellent tutorial but to no avail.

HELP!!!

 

[Brink]

Hello Lmm777, and welcome to Vista Forums.

Do you have SP1, and latest graphic card, monitor, and chipset drivers installed? If not, then install these to see if it can help.

Did you install or change anyting before this happened? If so, try undoing it to see if that helps. If you are unable to, then you may be able to do a System Restore using a restore point dated before the change.

You might also try resetting your BIOS back to factory default settings to see if something was changed in there that caused this.

Hope this helps for now,
Shawn

 

[Tom1999]

My computer wakes automatically from sleep after 60 seconds (exactly 1 minute). First, thanks to Shawn for excellent troubleshooting procedures! I have tried everything recommended and not yet solved the problem. 1) No hardware methods solve the problem, e.g. unplugging mouse, keyboard, network, no BIOS changes work. 2) Only two methods work: restart the computer, then put to sleep before loggin any user, then it stays asleep. Or, use "msconfig" to not do normal startup, but rather to startup with only "basic services" - then it stays asleep. If I startup with all "services" but no startup programs (applications), the problem still exists, i.e. automatically wakes up after 60 sec. However, if I disable all of the "services", it stays asleep. I have tried without success to isolate which services are associated with the problem. For example, I disabled half the services then rebooted and found that one half caused the problem and the other (seemingly) didn't. Then I tried to narrow down to exactly which service(s) was (were) the problem but the results were inconsistent, i.e. sometimes the system stayed asleep and sometimes wokeup even with the same set of services disabled or enabled. 3) I also used the "Taskschd.msc" application to try to identify which task was causing the problem. I only found one task (MobilPC>TMM) which was specified to wakeup the computer but changing this setting did not solve the problem. 3) I did run "powercfg -lastwake" and the response was 1 count from "RTC" which I assume is the real time clock. The only device that is armed is the High Performance Sound Card but disabling it did not solve the problem.

My guess is that some process driven off the real time clock causes the problem but can't find it. Any help would be most appreciated. Thanks

 

[Gampik]

Hi,

I have HP Pavilion dv7-1140 and I have as well problems with hibernation. My computer always wake up at 1.00 a.m. (local time) and then doesn't sleep again and turn off after the battery is empty.

There is no reason for wake up, I checked the events and the scheduled tasks as well and I found nothing. I wakes up even the LAN is off. I found out that few seconds before POWER TROUBLESHOOTER (ID 1) there is some TaskScheduler event "Module of tasks was ended" - ID of event 301.

I really don't know what to do. Thank you in advance for your advice.

Best regards

Radek


P.S.:
I tried to change the time to few minutes to 1 a.m. and then I hibernate the NB. At 1.00.56 the NB woke up and then I checked with powercfg -lastwake and it schows 0. I think that there must be some task (hidden task), but I can't find the it (I have selected as well the option to show hidden tasks). :huh: Is there any possibility to see all tasks, but not through TaskScheduler? Thank you in advance for you help. BTW this forum is very helpful - thank you for it.

 

[lmm777]

Greetings Shawn,

I have Vists 64 bit sp1.

Sapphire 4870 toxic 1 gig latest drivers

Samsung HD103UJ in ide mode (bios)

I just recently tried seeting up sleep.

Before it had the defaults and would go to sleep and never wake up.

So it never worked right.

I have a dual boot to win 7 on a different drive and it has the same issue.

The monitor clicks but never comes up. The drive light never truns on. I am thinking it has something to do with this.

Thanks,

Larry

M3A79-t Deluxe 703 bios

 

[Brink]

Hello Larry,

I'm leaning towards something in the BIOS since it is affected the same way in both OS's. Double check your settings using STEP THREE in the tutorial. You may need to try a different sleep state, but be sure to read the warning under step 5 (STEP THREE) though.

If this does not help, then strip the system down as much as you can and test to see if your computer can wakeup. If so, then add each device one by one testing inbetween until you find the device not allowing your computer to wake up.

I hope this helps for now.

 

[lmm777]

Greetings Shawn,

First off I would like to stress how much your tutorial helped and how awesome your willingness to "stay the course" in this matter!!!
　
I spent 5 hours last night getting by bios back after resetting it.

Each step of the way I was able to successfully test sleep and even hibernate.

There is only one setting I did not put back which is the ACHI 2 support however I turned that on to troubleshoot the sleep problem, i.e. I already had the sleep issue.

I cannot say why it works now, however I am glad. I was hoping to have a answer for you.

I do have a issue in that sometimes the computer will not sleep unless I physically select it. However I can live with that.

In windows 7 it went to sleep automatically today however it got stuck and I had to turn off the power supply.

When win 7 came up it went through a post and then in win startup it said resuming windows. It went into windows OK.

This sleep stuff is weird.

Again I VERY VERY VERY much appreciate all the time you take to help us!!!!


Larry

 

[Brink]

Larry,

I'm happy to hear that it seem to be working ok for you now. For the occasional times when it gets stuck, double check to make sure that you have all open windows and programs closed before putting the computer to sleep or hibernation.

 

[Gampik]

Hi,

I have HP Pavilion dv7-1140 and I have as well problems with hibernation. My computer always wake up at 1.00 a.m. (local time) and then doesn't sleep again and turn off after the battery is empty.

There is no reason for wake up, I checked the events and the scheduled tasks as well and I found nothing. I wakes up even the LAN is off. I found out that few seconds before POWER TROUBLESHOOTER (ID 1) there is some TaskScheduler event "Module of tasks was ended" - ID of event 301.

I really don't know what to do. Thank you in advance for your advice.

Best regards

Radek


P.S.:
I tried to change the time to few minutes to 1 a.m. and then I hibernate the NB. At 1.00.56 the NB woke up and then I checked with powercfg -lastwake and it schows 0. I think that there must be some task (hidden task), but I can't find the it (I have selected as well the option to show hidden tasks). :huh: Is there any possibility to see all tasks, but not through TaskScheduler? Thank you in advance for you help. BTW this forum is very helpful - thank you for it.

Hello,

Please, do you have any recommendation for me re my problem?

Thank you in advance for your reply and have a nice day

Radek

 

[Brink]

Hello Radek,

You might also check in the power management options in the BIOS to make sure that nothing is allowed to wakeup the computer in there as well. Also check any programs that you have installed to see if they have something scheduled, ex: checking for updates.

Hope this helps some,
Shawn

 

[Dwardu]

The start menu power button had the shut down option now all I have is sleep, I tried restore plans but stayed the same.

 

[Brink]

Hello Dwardu,

Is shutdown also missing from the locations as described in this tutorial below?

http://www.vistax64.com/tutorials/105003-shutdown-options-start-menu.html

 

[Dwardu]

Hello Dwardu,

Is shutdown also missing from the locations as described in this tutorial below?

http://www.vistax64.com/tutorials/105003-shutdown-options-start-menu.html

Thanks for the reply

No it's there but why I can't change the start menu power botton back to shut down?

 

[Brink]

Click on the Restore plan defaults button to see if it may return afterwards. You will of course have to reset your settings though.

 

[Dwardu]

Click on the Restore plan defaults button to see if it may return afterwards. You will of course have to reset your settings though.

I did that and I tried powercfg -restoredefaultschemes in CMD but still the same So now I will use the power button instead from the start menu for a faster system shut down :D

 

[Brink]

You can also use this Shutdown shortcut for now to if you like.

You might also try a System Restore using a restore point dated when you think it may have been there.

 

[Dwardu]

You can also use this Shutdown shortcut for now to if you like.

You might also try a System Restore using a restore point dated when you think it may have been there.

System Restore is disabled so I made the shutdown shortcut now. Thank you very much Brink for the help.

 

[Brink]

You're welcome Dwardu. If I can find anything else on this, I'll post back with it.