Blue Screen

[william gunkel]

I have been getting the Blue Screen off and on so could someone help me out by reading the reports that are inclosed.

View attachment System Health Report.zip

View attachment Windows_NT6_BSOD_jcgriff2.zip

I have included the System Health Report and Windows Documents.
My system specks should be listed below. ANY help would be great. Thank You!
NOTE: On the system health report it will show no anti virus however I have AVG Internet Security, Malwarebytes' along with defender installed and running.

 

[Lottiemansion]

Hi,

Unfortunately your file uploads are not functioning & therefore we can not download them to view.

Please edit your r post & post the files as attachments with the "Paper clip" icon!

 

[william gunkel]

I am going to try again. I hope you can open this one if not I will try again. I am sending the System Help in a different post. Thank You.

 

[richc46]

Sorry again
Everything is there but the most important dump report. Follow these instructions equally applicable to Vista.
Dump files - Upload to Seven Forums - Windows 7 Forums

 

[william gunkel]

Sorry again
Everything is there but the most important dump report. Follow these instructions equally applicable to Vista.
Dump files - Upload to Seven Forums - Windows 7 Forums

My luck the folder is empty. I will do some research and see if I can get it turned on. I have had 6 blue screens and they started 12/1/2010.
This is a copy of the last event, and please reply with any suggestions. Thank You.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini021111-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 50
BCP1: 8214C364
BCP2: 00000000
BCP3: 81A4CA64
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 4adec844-3e58-4385-8b8b-db185b195d73

 

[richc46]

Dont worry my friend
Turn on the reporting
Disable Dumprep.exe in XP and Turn off Error Reporting in Vista
Then go out and enjoy your computer. If it does not happen again, great.
If it does just post the report.

Here are the suggested causes for your error code
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


May I suggest, uninstall your antivirus using the antivirus unistall tool provided by your software manufacturer. Replace with Microsoft Security Essentials

Take the memory test.

Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

Thats all that can be done without more information.

 

[william gunkel]

Dont worry my friend
Turn on the reporting
Disable Dumprep.exe in XP and Turn off Error Reporting in Vista
Then go out and enjoy your computer. If it does not happen again, great.
If it does just post the report.

Here are the suggested causes for your error code
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS


May I suggest, uninstall your antivirus using the antivirus unistall tool provided by your software manufacturer. Replace with Microsoft Security Essentials

Take the memory test.

Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

Thats all that can be done without more information.

Thank you for your help. I ran the memory test yesterday with no problems. Today I downloaded the Memtest86 version 4.20 and let it run 8 passes. It took 6 hours and 50 min. to complete but there were no errors and no blue screens. Here is 2 more of the Problem reports for you to view. Out of the 6 files 3 had BCCode:a and 2 had BBCose1000008e. The 6th file was the one I sent to you with the BCCode50.
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini120110-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: a
BCP1: 00001A1C
BCP2: 0000001B
BCP3: 00000001
BCP4: 818ABBFB
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 06c7b900-ab36-47da-9041-86cb16a57ac0

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini013011-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 945A95E0
BCP3: 984EAC68
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 9283307e-8055-45f4-992e-286e537589c7

Don't mean to be taking up space here but I have one more question with reguards to Turning off Error Reporting in Vista. Are you saying for me to turn it off so it does not generate a report in the Problem Reports and Solutions?
Again I thank you for your time as well as your help. Just want you to know that this is the best forum,
with the best people.

 

[richc46]

In answer to your question, I am saying quite to the contrary, turn it on.
If you turn it on the next blue screen that you get will have a MiniDump report, that I can analyze and help you to stop the BSODs
The information that you are giving me now is too general and can indicate one of a multitude of problems.
So may I suggest turn it on. After you get about 3 more BSODs send me the reprorts.
I say three because, the reports are like small pieces of a map, each one gives a little more help to reach the cause.
If you like you can give me each one as it is received. With the reports, I would have more than general clues as to the cause. I would have driver information etc.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility


<H4>STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory



</H4>

 

[william gunkel]

Thank You Richard, I am enclosing a minidump file in the attachments ( I hope) so please see if this is what we need. I went to Problem Reports and Solutions and it is turned on, then I clicked on Problem report to View a temporary copy of these files. I clicked on Mini021111-01.dmp and as far as I can tell these files are going to the temporary files rathern than the MiniDump. I guess one can download a converter to read these files but I not sure. Again thank you for your time.

 

[richc46]

Those are the right reports, but my debugger software shows a popup that the file is unavailable.
For whatever reason, you are unable to supply the reports, but you have given me three BugCodes.
Here are specific instructions to upload the Dump reprorts to us.
If nothing else can be done, we can look at the various reasons that were obtained from the Bugcodes and concentrate on the areas that they all have in common. A quick look seems to indicate drivers.
Dump files - Upload to Seven Forums - Windows 7 Forums
Try again, make sure each step is followed carefully.

 

[richc46]

Check it again for me, but it seems that the only common cause, in the three reports is drivers.
Lets to the best we can under the circumstances.
Go to search
type device manager
in device manger
look for any yellow markers (these indicate problems). If any are found update the drivers
If none are found update the drivers.
Then test the computer and lets see if you still get BSODs
If you do try to run use your computer for a while in clean boot and lets see if the problem persists.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
In clean boot you will be running without any start up items. Hopefully the driver in one of the startups is the cause. If you do not get any BSODs follow the clean boot procedure to try to find the problem software

 

[william gunkel]

Richard, this is the location of the files. William > AppData > Local > Temp > WER4363.tmp which seems to keep changing however the WER does not. Is there a way I can have then go to the MiniDump File Folder? I took a screen shot so if you can tell me how to get them I will do it. I tried right click and compressed and then sent the file to desktop but it comes out as a short cut. I am checking drivers now and going to read up on the information that you sent. Again thanks for your help. There was no yellow flags showing in the device manager. I noticed that on some of the system devices that it says no driver installed but when you click on the driver tab it shows one. I guess I don't need them, (ie nForce Memory Controller), it says no driver required or have been loaded for this device. Question, should I go item by item and click on update driver for each application that has a driver and leave the ones that don't alone? Sorry for the long posts but I know that you need as much information as possabile to help me. Thank You.

 

[richc46]

Dont worry about the length or number of your posts, tell me anything that you feel is important.
To be honest, I have helped many with BSODs and never has there been a problem that the file goes to the wrong location. If a Minidump file is created, it has always gone to the specified location. I really dont know that is happening in your case.
The situation that says no driver installed does not sound right. When you went into device manager, was the tree open for that driver (did you have to click further to get it to open or was it open already)? LOL your computer seems to be different than everyone elses.
As far as drivers, all drivers older than 1/08, try to update. That is the date that I use for BSOD problems.
Ill see what I can find on the Minidump situation.

 

[richc46]

I think this may help
How to read the small memory dump files that Windows creates for debugging

 

[william gunkel]

Richard, I took a series of screen shots to show the tree upon opening and the steps that follow.
1st shot is how Device Manager looks upon opening.
2nd shot is when I click on System Device
3rd shot is opening nForce Memory Controler, (by the way there 8 of them).
4th is opening Properties
and then clicking on Driver tap which shows the Driver that is not installed.
I am now going to follow your last post and see what I need to do there. My System is Windows Vista Home Premium with Service Pack 2. Again Thank You for your help.

 

[william gunkel]

Hello Richard, I got another blue screen when my computer was going to sleep I guess. This has happen once before a few weeks ago. When I wake the computer from sleep it will be on the log in page. After logging in the Microsoft window will appear with the warning. Enclosed it the Problem and Solution Report and the mini dump file (I Hope).



Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini022211-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: d1
BCP1: 4957626C
BCP2: 00000002
BCP3: 00000001
BCP4: 8BD0AAA1
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: c6bb489b-a76d-4306-b871-8d304862aada
I am using notepad to open these files. Thank You.

 

[william gunkel]

Just wanted to let you know that I was able to click on the link and that brought up the file and I clicked on it and it opened, so maybe it will work this time.

 

[richc46]

Sorry, it looked like it was there, but then it could not be read.

 

[william gunkel]

Richard, is there a application or tool that I can down load that will let me read it, like I will be able to. Any information would be greatly appreciated. One other thing I have noticed is that Bing and IE8 do not work together well on some sites. I get the stop responding window along with the little blue spinner. I can go back to the same site with google and no problem. Maybe no relation between the two but thought I would mention it. Again Thank You for your time.

 

[richc46]

Rather than get involved with the debugger (to read), I am not even sure of the Vista version, I have Windows 7. The next BSOD you get, I can disaplay the entire report in my post.