Sony Vaio - Vista x64 (BSOD)

[Morpheus42]

Hi Richc,

I'm about to run verifier, here are the files selected NOT provided by Microsoft

Drivers Provider
apfiltr.sys Alps Electric Co. Ltd
avgfwd6a.sys AVG Technologies CZ.s.r.o.
avgidseh.sys AVG Technologies CZ.s.r.o.
avgrkx64.sys AVG Technologies CZ.s.r.o.
avgtdia.sys AVG Technologies CZ.s.r.o.
dump_iastor.sys <unknown>
gearaspiwdm.sys GEAR Software Inc.
iastor.sys Intel Corporation
netwnv64.sys Intel Corporation
pxhlpa64.sys Sonic Solutions
rimssn64.sys REDC
risdsn64.sys REDC
sfep.sys Sony Corporation
starportlite.sys Rocket Division Software
yk60x64.sys Marvell


Any files missing?

 

[richc46]

Isnt there a selection that says something like all drivers etc.? The aged list should be updated regardless of the findings of verifier. Do not limit the search to only those drivers.

 

[Morpheus42]

I have followed the info on the link you sent

Quote:

1. Go to Start and type in "verifier" (without the quotes) and press Enter
2. Select "Create custom settings (for code developers)" and click "Next"
3. Select "Select individual settings from a full list" and click "Next"
4. Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
5. Select "Select driver names from a list" and click "Next"
6. Then select all drivers NOT provided by Microsoft and click "Next"
7. Select "Finish" on the next page.

 

[richc46]

Thats the way to go.

 

[Morpheus42]

Hi Richc,

There is a tab "Add currently not loaded drivers to the list" when I click this and select "Date modified" I notice 'sptd.sys' 02/11/10 20:42. should I add this to the list?

 

[richc46]

Dont add it to list. Unistall it before you begin test. If you need the unistall tool, just post.

 

[Morpheus42]

I don't have the uninstall tool

 

[richc46]

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:
DuplexSecure - FAQ


Driver Verifier Inst
Since the driver that crashed you has not been listed you should run driver verifier

Beyond that, please run Verifier with these settings:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

Code:
Delete these registry keys (works in XP, Vista, Windows 7):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel


Using Driver Verifier to identify issues with Windows drivers for advanced users

 

[Morpheus42]

The program 'SPTDinst-v174-x64.exe' does not remove sptd.sys can I just deleate it?

 

[richc46]

I am very reluctant to tell you to just delete.
Go to driver location. Change the .sys to .bup

C-->Windows-->System 32-->drivers

 

[Morpheus42]

Hi Richc,

Where can I find the following memory dump file?

"Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post."


Is it C:\Windows\Minidump?

 

[richc46]

Yes, it is
and
This is for both 7 and Vista
Dump files - Upload to Seven Forums - Windows 7 Forums

 

[Morpheus42]

Hi Richc,

I've attached files, I was unable to start windows in normal mode kept loading into 'startup repair' mode

 

[richc46]

These reports have given me the same as the past. Try to boot in safe mode and use system restore to get back to where you were.

 

[Morpheus42]

Ok, completed the above will report back to you in the next 32 hours with the verifier running in the background.

 

[richc46]

Great that should tell us a lot.

 

[Morpheus42]

Hi Richc,

I've attached the files for your consideration.

 

[richc46]

Do this for me
In a cmd prompt type
verifier /query

It appears that these BSODs were not caused by the verifier. The results are the same as the past and no mention of verifier was made.
With that command you will see which drivers were caused by verifier.

 

[Morpheus42]

Hi, do you want me to do this in safe mode?

 

[richc46]

It can be done in regular mode