problems affecting windows performance

[billybellfoot]

ran malware bytes (full scan of full pc)

before removing java

and results were it found 1 object (text written in red)
VENDOR
EXTENSION.MISMATCH

ITEM
C:\ProgramData\Microsoft\search\data\aplications\windows\MSS.log

________________________________________________________________

options are :

REMOVE SELECTED or IGNORE

any advice / info

how to proceed?


thanks

 

[billybellfoot]

do i remove or ignore on this one? any ideas? thanks

 

[richc46]

Create a system restore and then remove.

 

[billybellfoot]

ok will do thankyou rich

any ideas what it? is or how it got in?
as i did clean install and havent really installed anything or done anythhing much at all on it as yet?

 

[billybellfoot]

ok removed and restarted?

what to do now? do i need to run malwarebytes again?

 

[billybellfoot]

done a re-scan

no malicious items detected.

so am i all good now?

or do i need to perform other tests etc regarding the malware or the critical reports discussed earlier in the post?

thanks

 

[richc46]

Just run your anti virus, update it first and run a scan.

 

[billybellfoot]

hi rich thanks just doing that now.

thanks

and as for the critical reports discussed earlier in the post?

 

[richc46]

Your doing it backwards. If you have problems you check out the reports. YOu do not check the reports looking for problems. Every computer has them, including mine.

 

[billybellfoot]

i was having problems so checked the reports and posted my findings? i didnt check the reports 1st?

is there any way to fix/prevent/stop any of the problems that im having regarding those critical reports?

im still running anti-virus fullsystem scan ill report back if anything is found


thankks

 

[billybellfoot]

anti-virus scan just finished 8


8 tracking cookies were found that is all..

(but then my norton internet security has anti malware protection) and clearly it missed the malware earlier?

so not sure how much re-assurance that gives

but there it is

 

[richc46]

Thats why we suggest an AV and Malwarebytes.

 

[billybellfoot]

oh right so norton is no good then?
as i have run that on my laptop for last 4 yrs with no problems?

 

[richc46]

Did not say that, did say that any anti virus with Malwarebytes as a back up is better.

 

[billybellfoot]

i wasnt saying you had said that i was asking is norton no good?

as i say have always used norton and never had a problem and have only visited the same sites and downloaded the same softwares/programs i do on that and only from reputable locations (only things i have done different is DRIVERMAX MACRIUM) everything else the same?

what would you suggest now that i have completed the previous 2 steps? (malware bytes done malware removed and av full scan)

what would be next step

thanks

 

[richc46]

If your only concern are the errors on the Event Viewer, I would say that the next step would be to try in clean boot, which you may have tried, already.

 

[billybellfoot]

im not just concerned with that but just trying to tackle 1 thing at a time. and trying to get computer working clean and safe etc then will get on to the macrium image etc was going to do that yesterday but didnt want to make an image of a system that had probs performance safety etc..(turns out just aswell i didnt seeing as system had malware otherwise image would of been of a system with malware)


not sure about clean boot? i think we tried that the other day not 100%.

was that (windows R msconfig hide microsoft uncheck everything but keep the display drivers and anti-virus on though)

or was that something else


thanks

 

[richc46]

Guess we did that already. What happened with Soluto?

 

[billybellfoot]

i have installed new updated nvidia drivers since that day we did clean boot.

 

[richc46]

I am sure that I suggested this already, It will analze and fix your slow start up.
Create a system restore point before you install
https://www.soluto.com/