Power Options and Sleep Mode Problems

How to Troubleshoot a Vista or Windows 7 Sleep Mode Problem​

   Information

This will show you some steps to help you troubleshoot and find out what is causing your sleep mode problem. These are the usual reasons for sleep mode problems. For more information, see: Windows Help and How-to: Turn Off a Computer FAQs

   Note

• When your computer is in hibernation, the only way to wake it is to tap the case power button.
• If this sleep mode problem just started recently, then you might consider doing a System Restore before or after trying the steps below if they do not help.

Common Problems:

• Computer will wake up for no reason.
• Sleep mode does not work any more.
• Hibernate option is not available in Power Options, then you accidentally deleted the Hibernation file Cleaner in Disk Cleanup.
• Screen saver not working.

   Tip

BEFORE STARTING:Make sure you have the latest device drivers and BIOS installed for your motherboard.NOTE: A out-of-date video driver or other drivers are sometimes the source of sleep mode problems. It is best to keep these up to date to resolve issues found with them.

STEP 1

Check Your Mouse and Keyboard

NOTE: A wireless mouse and keyboard can cause your computer to wake up for no apparent reason, and to not wake up from sleep mode when you press a key or move the mouse. This may also cause your screen saver to not work to. If the computer is using an optical mouse, changes in light can cause the computer to wake.

For a USB Mouse or Keyboard:​

1. Check the BIOS settings to make sure that you have a Legacy USB option enabled.​

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For a Wireless Mouse or Keyboard:​

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1. Unplug the receiver on the back of the computer and test.​

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2. If sleep or hibernation works now, then try:​

A) Download new drivers for you wireless mouse and test again with the receiver plugged in.​

NOTE: Always get your drivers from the source, never from Windows Updates. They do not work properly sometimes.​

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B) Disable the wireless mouse and/or keyboard wake up option in Step Five below. If you have to disable both of them, then you can wake the computer up by pressing the power button on the case.​

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C) Time to get a new mouse and/or keyboard that is compatible with Vista.​

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For a Optical Mouse:​

1. Try not to have direct bright light shining on the sensor or moving around it.​

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STEP 2

Check Advanced Power Plan Settings

NOTE: Power settings control the computer’s ability to go into and come out of sleep/standby mode.

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1. Open the Control Panel. (Classic View)​

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2. Click on the Power Options icon.​

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3. Click on the Change plan settings link under your power plan. (See screenshot below)​

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4. Click on Change advanced power settings. (See screenshot below)​

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5. Click on Change settings that are currently unavailable. (See screenshots below step 10)​

NOTE: This will allow any Power Options that are grayed out to now work and not be grayed out.​

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6. Recommended Settings for Sleep​

NOTE: Sleep saves any open documents and programs to memory only, and then puts the computer into a low-power state.​

WARNING: If you lose power to the computer, you will also lose what is in memory.​

​

​

[TABLE=class:-grid,-width:-700][TR][TD]
Main Setting
[/TD]
[TD]
Sub Setting
[/TD]
[TD]
Recommendation
[/TD][/TR]
[TR][TD]
Hard disk
[/TD]
[TD]

[/TD]
[TD]
Set to at least 1 minute before the computer (Sleep after setting below) is set to sleep.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Sleep after
[/TD]
[TD]
This is for the computer. Set to at least 1 minute after Hard disk and Display is set to turn off.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Allow hybrid sleep
[/TD]
[TD]
Set to Off.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Hibernate after
[/TD]
[TD]
Set to Never.
[/TD][/TR]
[TR][TD]
USB settings
[/TD]
[TD]
USB selective suspend setting
[/TD]
[TD]
Set to Disabled.
[/TD][/TR]
[TR][TD]
Power buttons and lid
[/TD]
[TD]
Start menu power button
[/TD]
[TD]
Set to Sleep.
[/TD][/TR]
[TR][TD]
PCI Express
[/TD]
[TD]
Link State Power Management
[/TD]
[TD]
Set to Off.
[/TD][/TR]
[TR][TD]
Display
[/TD]
[TD]
Turn off display after
[/TD]
[TD]
Set to at least 1 minute before the computer (Sleep after setting above) is set to sleep. Usually set this as the same as the Hard drive is set to turn off.
[/TD][/TR]
[TR][TD]
Multimedia settings
[/TD]
[TD]
When sharing media
[/TD]
[TD]
Set to Allow the computer to sleep.
[/TD][/TR][/TABLE]

​

7. Recommended Settings for Hybrid Sleep​

NOTE: Hybrid sleep saves your open documents and programs to memory and to the hard drive, and then puts the computer into a low-power state. After the Hibernate after time you set, it will then put the computer into hibernation. ​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

​

​

[TABLE=class:-grid,-width:-700][TR][TD]
Main Setting
[/TD]
[TD]
Sub Setting
[/TD]
[TD]
Recommendation
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Allow hybrid sleep
[/TD]
[TD]
Set to On.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Hibernate after
[/TD]
[TD]
Set to at least 1 minute after the computer (Sleep after setting above) is set to sleep.
[/TD][/TR][/TABLE]

​

8. Recommended Settings for Hibernation​

NOTE: Hibernation is a power-saving state that saves your open documents and programs to the hard drive and then turns off your computer. If Hibernate after is not listed, then make sure that you have the Hibernation File enabled or restored to. It is by default unless it was cleaned in Disk Cleanup.​

WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

​

​

[TABLE=class:-grid,-width:-700][TR][TD]
Main Setting
[/TD]
[TD]
Sub Setting
[/TD]
[TD]
Recommendation
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Sleep after
[/TD]
[TD]
Set it to Never.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Allow hybrid sleep
[/TD]
[TD]
Set it to Never.
[/TD][/TR]
[TR][TD]
Sleep
[/TD]
[TD]
Hibernate after
[/TD]
[TD]
Set it to at least 1 minute after Hard disk and Display is set to turn off.
[/TD][/TR]
[TR][TD]
Power buttons and lid
[/TD]
[TD]
Start menu power button
[/TD]
[TD]
Set it to Hibernate.
[/TD][/TR][/TABLE]

​

​

9. Click on OK to apply​

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10. Just exit out the other windows.​

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11. Test sleep mode. If it is still not working correctly, then continue to the next step.​

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STEP 3

Check Sleep State Settings in BIOS

NOTE: Make sure you have the latest Video drivers and BIOS for your motherboard. Read your motherboard manual to see if you have any jumpers or settings that sets different sleep voltages for USB.

​

1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg -a and press Enter. (See screenshot below)​

NOTE: This will give you a report of the available sleep states for your computer and will attempt to report reasons why sleep states are unavailable. You will want to see if the ACPI S1 and/or S3 is listed. ​

​

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4. Restart the computer into the BIOS settings, and go into the Power Management section in the BIOS.​

NOTE: Usually you will press the F2 or Delete key as soon as your computer starts booting to enter the BIOS. ​

​

5. Make sure ACPI mode: S3 or S1 is enabled.​

WARNING: S1 (Sleep) and S3 (Hybrid deeper sleep). If you are running an incompatible video card, some or all of these states below may be unavailable. If one of the settings causes your computer to not wake back up afterwards, then reset the CMOS on the motherboard and restart the computer, or unplug the computer for a moment and plug it back in, and reset the BIOS back to the factory default settings.​

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6. Make sure Wake on Ring and Wake on Lan are disabled.​

NOTE: This will help keep the computer from waking up on its own.​

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7. Save the BIOS setting changes and exit to restart the computer.​

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8. Test sleep mode. If this does not help, then move on to the next step.​

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STEP 4

To See what had Waken Up Windows Last

NOTE: This will give you a list of items that woke up the computer last that may help narrow down what is waking up the computer.

​

1. Open the Start Menu.​

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2. In white line (Start Search) area, type cmd and press Enter.​

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3. In command prompt, type powercfg lastwake and press Enter. (See screenshot below)​

NOTE: Notice that I had USB\ROOT\HUB listed. For me, this would be the USB wireless mouse. Your list results will vary of course.​

​

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STEP 5

To List, Enable, or Disable Device Names Currently Configured to Wake Up the System From any Sleep State

NOTE: This will show you a list of devices that are able to wake up your computer to help you narrow down a device that may be responsible for waking up your computer. It does not mean that these devices are the ones that woke up your computer though, just that they are able to.

​

1. Open an elevated command prompt.​

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2. To List Devices that Can Wake Up the Computer​

A) In the command prompt, copy and paste in bold: (See screenshot below)​

powercfg -devicequery wake_armed and press Enter.​

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​

B) Go through the list of devices to see if you have one you do not want to wake up your system.​

EX: A Network Device (Modem, Ethernet, etc.) or Wireless Mouse.​

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C) If you found a device that may be causing the problem, then check with the STEP SIX section below first to see if you can disable a wake up option for the device in it's Power Management settings in Device Manager to test to see if that is it before proceding.​

​

3. To Disable a Listed Device From Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead.​

A) In the elevated command prompt, type below in bold and press Enter.​

WARNING: Be sure to write this device name down in case you want to be able to enable it again in step 4. Once you disable it, it will not be listed again in step 2A until enabled again.​

powercfg -devicedisablewake "exact name of device listed in step 2A"​

​

NOTE: For example, if I wanted to disable the listed (step 2A) High Definition device (HDAC), then I would type powercfg -devicedisablewake "High Definition Audio Controller" and press enter.​

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4. To Enable a Listed Device Again to Waking Up the Computer​

NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead, or you have done step 3 above with the device.​

A) In the elevated command prompt, type below in bold and press Enter.​

powercfg -deviceenablewake "exact name of device listed in step 2A"​

​

NOTE: For example, if I wanted to reenable the High Definition device (HDAC) that was disable and removed from the list in step 3, then I would type powercfg -deviceenablewake "High Definition Audio Controller" and press enter.​

​

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5. When done, close the elevated command prompt, and test sleep mode.​

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STEP 6

To Disable or Enable the "Allow this device to wake the computer" Option for a Device

   Note

• Check your Network device. Network activity can cause the network hardware to wake the computer, especially when the network is always on (like cable and DSL connections).
• High Definition Audio, if listed in STEP FIVE, may also rarely cause the computer to wake from sleep mode. You can disable (only option available) the device as a test in Device Manager to see before putting the computer to sleep. Just enable it again if it is not the problem.

1. Open the Control Panel. (Classic View)​

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2. Click on the Device Manager icon.​

NOTE: You need to be in a Administrator account.​

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3. Click on Continue in the UAC prompt.​

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4. Open the device's list that you want to change. (See screenshot below)​

EX: Network Devices​

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5. Right click on the device name and click on Properties.​

EX: Network Devices​

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6. Click on the Power Management tab. (See screenshot below)​

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7. Uncheck Allow this device to wake the computer. (See screenshot above)​

NOTE: To Enable it again, just check this instead. If you need to disable the wireless mouse and keyboard, then you can wake the computer by pressing the power button on the case.​

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8. If listed, check Allow the computer to turn off this device to save power. (See screenshot below step 6)​

NOTE: This will turn the device off when the computer goes into sleep mode.​

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9. Click on the Advanced tab. (See screenshot below)​

NOTE: This is only for the Network device.​

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10. Check the boxed in red Property: items below to see if they are set to Disabled in the Value: area. (See screenshot above)​

NOTE: This area may be different for your particular network device since it is based on the driver, but it should be similar. You will be looking for any Wake on type property options listed.​

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11. Click on OK to apply and close properties window. (See screenshot below step 6 or 9)​

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STEP 7

Check the Screen Saver

NOTE: Some screen savers can interfere with the computer’s ability to go into and come out of sleep/standby mode. Disabling or changing the screen saver may resolve the problem.

1. In the Screen saver settings, select an alternate screen saver, or set it to None, then click on OK.​

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2. Test sleep mode.​

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STEP 8

Check Startup Programs

   Note

• Many software components start up automatically with Vista and run in the background. Some of these programs may not be necessary, and can interfere with the sleep/standby mode. For troubleshooting purposes, use the following steps to prevent programs from starting up with Vista to see if this is the issue.
• If you are having these problems, you can avoid from having to do this completely if you logoff and put the computer to sleep from within the logon screen.

1. Open the Start Menu.​

A) In the white line (Start Search) area, type msconfig and press Enter.​

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B) Go to step 3.​

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OR​

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2. Click on All Programs, Administrative Tools, and System Configuration.​

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3. Click on Continue in the UAC prompt.​

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4. Under the General tab, dot Selective startup. (See screenshot below)​

NOTE: When done with the test, dot Normal startup, to return to the default settings before the test, and click on OK.​

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5. Uncheck Load startup items and click on OK and restart the computer.​

NOTE: You will get a notification that you made changes to the Startup programs in the bottom right Notification area. Just ignore it for now. It will go away when you put it back to Normal startup after you finish.​

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6. Test sleep mode.​

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7. If unchecking (disabling) Load startup items fixed the sleep problem, then enable one startup item at a time and test to see if the problem occurs again. Continue enabling startup items, until you find the program that is causing the problem. Remove or update the problem program.​

NOTE: See Method One or Two here: How to Check and Change the Startup Programs in Vista​

A) When done, change the setting back to Normal startup (step 4).​

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8. If unchecking (disabling) Load startup items did not resolve the sleep problem, then set it back to Normal startup (Step 4) and go to the next step below.​

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STEP 9

Check Scheduled Tasks for Programs

NOTE: Sometimes a program will have something scheduled to run that will wake the computer up. Try turning them off temporarily to see if it resolves the problem.

1. Check in the suspected program settings to see if there is a feature that may wake the computer.​

NOTE: Sometimes it can be the Auto-Update feature in the program.​

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2. Check Task Scheduler for items that are set to Wake-Up the computer to perform it's action.​

A) Expand out the list in the left pane and click on the suspect item's folder. Double click on the task in the middle pane.​

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B) Click on the Conditions tab.​

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C) Uncheck the Wake the computer to run this task box.​

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3. Check Windows Automatic Updates settings.​

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STEP 10

Check Windows Sidebar Gadgets

NOTE: Sometimes a Windows Sidebar Gadget may cause the computer to not sleep on it's own.

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1. Turn off Windows Sidebar as a test to see if your computer will enter sleep on it's own now.​

NOTE: Sometimes, you may need to restart the computer afterwards as well.​

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2. If it does, then turn Windows Sidebar back on and turn off each Gadget one by one. Test sleep again after each one until you find the one causing the problem.​

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STEP 11

Check Motherboard Jumpers

NOTE: A few motherboards have been reported has having jumpers on the board for certain functions (ex: USB device wake-up) that may need to be enabled or disabled.

1. Pull out or download your motherboard manual, and check for any such jumpers.​

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2. If you have one that is related (ex: USB device wake-up), then test sleep mode inbetween toggling the jumper on and off.​

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STEP 12

Reset Print Spooler

NOTE: This may help if your computer will sleep fine manually, but will not sleep automatically or not go to sleep at all. Credit to Artxie for this.

1. Open Services, and temporaily Stop the Print Spooler service.​

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2. Open the Start Menu and type %WINDIR%\system32\spool\printers in the search line and press enter, then delete all files in this folder.​

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3. In Services, Start the Print Spooler service. Close Services window.​

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   Note

If the print spooler issue persists, the installed printer driver may not be compatible or corrupted. Check the printer manufacturer's website to download and install the latest Windows compatible driver for it.

STEP 13

Enable or Disable Windows Media Center Updates to Wake Up the Computer

NOTE: This will show you how to enable or disable the Windows Media Center (mcupdate) task from waking up the computer from sleep when it checks for Media Center updates in Windows 7 and Vista.

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1. For how, see: Windows Media Center Updates - Enable or Disable Waking Computer - Windows 7 Forums​

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STEP 14

View and Override Power Availability Requests

By using power availability requests, applications, services, and drivers can temporarily disable power management features to accomplish user scenarios. Availability requests can prevent the display from turning off after inactivity, and prevent the computer from automatically sleeping, enable Away Mode, and shutting down.

1. For how, see: How to View and Override Power Availability Requests in Windows​

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STEP 15

Try System Restore

NOTE: If sleep/standby mode previously worked, attempt a system restore back to a time when it worked. If the problem has always existed, skip this step.

1. Save any open files and close all programs, then backup anything that you do not want to lose to be safe..​

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2. See: How to Do a System Restore in Vista​

NOTE: If System Restore resolves the problem, the problem is probably caused by software that was installed after the restore point date.​

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I hope this helps,
Shawn

Related Tutorials

---

• How to Change Power Button Settings for the Start Menu and Case in Vista
• How to Disable or Enable Password Protection on Wakeup in Vista
• How to Create a Hibernate Shortcut in Vista
• How to Use and Change a Screen Saver in Vista
• How to Create a Power Options Shortcut in Vista
• How to Restore or Disable Hibernation in Vista
• How to Changed the Return to Sleep Timeout for a Unattended Wake Up in Vista
• SP1 Causes Hibernation Error: "System was shut down unexpectantly"
• How to Restore the Default Power Plan Settings in Vista
• How to Enable or Disable Windows Media Center Updates to Wake Up the Computer
• How to Read the Wake Source Log in Event Viewer for Windows 7 and Vista
• How to View and Override Power Availability Requests in Windows

 

[Brink]

My Vista computer used to go in comma and would not wake up. I had to hard kill it.

Last week, after reinstalling the Vista OS the computer does wake up from sleep with key-stroke or mouse move. However, it does not want to go to sleep on its own at the set times. I have to manually put it to sleep.

I have checked and set the advaned power management per instructions above.

Any idea or help why it would not go to sleep on its own?

Please help.

Thanks

Hello Shah,

It sounds like something may be running that is preventing your computer from being idle and allowing it to go to sleep on it's own after the x amount of idle minutes you have it set for.

Double check to see if you may have any Windows Updates that may be installing at the time. In addition, check to see if you have the recommended sleep settings like in step 6 of the STEP TWO section. Especially the Multimedia settings -> When sharing media -> Set to Allow the computer to sleep option.

Hope this may help some for now,
Shawn

 

[jmaster4d]

Hi,

I have read about 43 pages in this informative thread but I don't see anyone with the problem I have so far so here is my story...

Few weeks ago my processor's cooling fan stopped working so I had to get it replaced. Not knowing what the hell I was doing at first I ordered a cooling fan that was the wrong socket cooling fan. Found out it was not happening so i ordered another cooling fan this time with the heatsink. It was too big to fit in my pc so I knew it wasn't happening till i found out the model, manufactoring company name, volts etc. of my cooling fan was. Did another search for a heatsink fan that had the same identical specs as my factory purchased one. Ordered it and my brother installed it for me. When i turned on my pc finally booted back up only now I had to deal with this god awful bugging sound coming from the fan. So after thinking I was going to have to deal with the sound for now. I later decided to open up my pc and unscrew the cooling fan from the heatsink to check if the model number and volts were the same as the original. The model number, volts, manufactoring name, bearing type, size were all the same except the brand names were different. Now this time I screwed the fan piece back onto the heatsink (not sure if the fan's wires were in the same position before i unscrewed it) and mounted and screw the heatsink with the fan back onto the processor. This time I WRAPPED the fans wires back around the PSU's wires as it was with my old heatsink/cooling fans. I had also seen a video where someone mentioned about wrapping wires around each other for some reason so i used that medthod. Screwed everything back up turned on my pc and WALA the noise was gone. The fan become so silent that now I no longer hear it but its definitely spinning. I had to remove the case and see for myself if it was spinning thats how silent it is now.

Sleep mode Problem:

Before I mention anything I noticed the sleep mode issue before I reinstalled the heatsink fan when it was noisy and it still has this issue now after.
Anyway whenever I try to go to sleep mode whether it be by pressing the sleep mode button on my keyboard or going to the start button and clicking sleep from the drop down menu my monitor goes to sleep but my pc just shuts off along with the cooling fan and everything. The power lid button color turns yellow (normal color it turns to when its on sleep mode) then it just shuts off. Then when I click the power lid button (thinking its going to resume to where i was) it boots my pc from start then takes me to the "windows did not shut down properly" screen with choices of running on safe mode or normally. It happens every time my pc tries to go to sleep. I never had this sleep issue before and i'm wondering if it might be because of the heatsink I installed. I tried some troubleshoot steps from a page on here but this problem just will not go away.

Can anyone please help me?

P.S. Let me know if you want or need to know the heatsink fan's specs from the original and newly installed one to help out more with this issue (if that is the issue).

Edit: Also i did a system file check from one of the troubleshoots here I'm not sure how this can help but it shows what files are corrupt and missing.


I have an HP Pavilion Slimline s3500f desktop
Amd athlon x2 dual core processor 5400
running vista 64bit home premium on SP2.

 

[Brink]

Hello Jmaster, and welcome to Vista Forums.

If this didn't start to long ago, then you might consider doing a system restore using a restore point dated before you had the sleep issue to see if it may be able to undo the cause and fix this for you.

Hope this helps,
Shawn

 

[jmaster4d]

Hi,
Yes it started this week when I received my new heatsink fan. I already tried the system restore point going back to late november and when i tried sleep mode it still shut down my pc.
Another thing i want to note is i found out now that if i leave my computer alone for about a half hour or so the monitor will go on sleep but the pc will be complete shut off which then leads me to turning it on again only to get the "windows did not shut down properly" screen again.

I am beginning to wonder if my installing a new heatsink cooling fan has anything to do with it as it stops and everything else turns off. As I mentioned above, since I reinstalled the new heatsink the bugging noise of the fan is gone but it sounds alot more quieter than my original cooling fan. It's almost as if it's not spinning at all but it is! Maybe not as strong as it should?

Could it be installing this new heatsink is apart of installing hardware so maybe something needs to be changed up in the bios or something?

Btw I am so afraid of tinkering with the bios settings but i trust you with whatever you can give me will help.

 

[Brink]

Jmaster,

The heatsink and fan themself wouldn't have caused this, but your BIOS settings may have been inadvertently reset during the mistakes made at first. Do STEP THREE in the tutorial first to see what sleep state you are set to.

What brand and model is your computer or motherboard in case we may need to go into BIOS?

 

[jmaster4d]

powercfg -a says
"The following sleep states are available on this system: Standby < S1 S3 > Hibernate Hybrid Sleep
The following sleep states are not available on this system:
Standby <S2>
The system firmware does not support this standby state."

I have an HP Pavilion Slimline s3500f desktop pc. Even though I don't know the brand name of my motherboard the model number is M2N61-AR rev. 1.02.
Here is a link to the same exact motherboard I have
WORKING USED HP MINI M2N61-AR PULLED | eBay

 

[Brink]

Yep, it looks like you will need to boot into the BIOS settings, look at the "Power Management" settings in BIOS, and see if you have the S3 sleep state/suspend mode selected.

 

[jmaster4d]

Sorry but I'm computer illterate when it comes to messing with the bios. I pressed F10 like it said on boot up but took me to the "CMOS utility setup" screen I didnt find the power management setting with anything on sleep mode. Which button do i need to press to go on the BIOS?

 

[Brink]

From the link below, it looks like you need to keep tapping the F10 key as soon as you restart to enter BIOS. When you enter BIOS, select the Power menu at the top, and look for a setting to change to the S3 sleep state if available.

BIOS Setup Utility Information and Menu Options HP Pavilion Slimline s3500f Desktop PC - HP Customer Care (United States - English)


Be sure that you are careful to not change anything else.

 

[jmaster4d]

I didn't find anything in the Power tab that mentions about the sleep states.
The bios version I have is 5.16 and the core version is 6.0.

 

[Brink]

Jmaster,

I must admit that I'm out of suggestions. If sleep used to work just fine on your system, then you might consider doing a factory recovery to restore Vista back to factory default. Be sure to backup anything that you do not want to lose first though.

Performing an HP System Recovery (Windows Vista) HP Pavilion Slimline s3500f Desktop PC - HP Customer Care (United States - English)=

 

[Yard Dog]

Brink, would a SFC maybe help him out ? In case its a file missing or corrupted ? : http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

 

[Brink]

I'm not sure that it would help, but it will certainly be worth a try as a last shot.

 

[jmaster4d]

Ok I did sfc scan as Yard dog suggested and after the scan it said "Windows Resource Protection found corrupt files but was unable to fix some of them."

Edit: The forums won't let me upload the log file. It says it exceeds the 2.00MB limit.

 

[Yard Dog]

Did you run it 3 times total, if not, do it 2 more times and then post the log text please. A) For how,to see only the SFC scan details in the CBS.LOG:

Open a elevated command prompt.
Copy and paste the command below into the elevated command prompt and press Enter.
Code:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

Close the elevated command prompt.
Click on the sfcdetails.txt file that was just placed on your desktop to see the SFC scan details (ones with the [SR] tags) in the CBS.LOG.
You can safely delete the sfcdetails.txt file afterwards if you like.

 

[jmaster4d]

Just so I get it right. I need to run sfc /scannow 3 times in the same command prompt window. Then open up another command prompt and copy&paste that string code onto it.?

 

[Yard Dog]

No..just do it 3 times, then post final results using the results here : A) For how,to see only the SFC scan details in the CBS.LOG:

Open a elevated command prompt.
Copy and paste the command below into the elevated command prompt and press Enter.
Code:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

Close the elevated command prompt.
Click on the sfcdetails.txt file that was just placed on your desktop to see the SFC scan details (ones with the [SR] tags) in the CBS.LOG.
You can safely delete the sfcdetails.txt file afterwards if you like.
Post results so we can peek at them. Thing we tried to do was repair any missing or corrupt files. The ones not repaired cannot be done unless you have appropiate dvd/cd available . So, let see what did not get repaired please.

 

[jmaster4d]

Ok I see it now it's just that I have 2 partitioned drives it was on the desktop thats on my c drive directory. Here goes...

2012-01-07 20:58:59, Info CSI 00000185 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-01-07 20:59:01, Info CSI 00000187 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-01-07 20:59:01, Info CSI 00000188 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"
2012-01-07 21:05:11, Info CSI 0000030b [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-01-07 21:05:11, Info CSI 0000030d [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

 

[Yard Dog]

Dang. The sidebar issue again.. this is not causing your issues.. proceed with trying to accomplish a Re-Install as Brink suggested.. tried a last resort . sorry it did not succeed for you.

 

[Brink]

Sorry it didn't work. I hope the reinstall will do it.