No wireless connection

[latina1979]

I went into mobility center when I turned on my computer and the Wireless Network Tile wasn't there. I have the other tiles as you do above for a total of 6. This led me to go to device manager and once again my Intel WiFi Link 5100 adapter has a yellow triangle with exclamation. I went into properties and it says device cannot start (code 10). why would this reappear when it was fixed and went away?

 

[latina1979]

I have no problem putting my computer back to its original state when I purchased it as I do have that backup but is there a way for me to put my microsoft office back on that I installed without using up the last of my 3 available installs?

 

[tom982]

Sorry for the late reply, I was away.

If you're happy to do it then a clean install would be better. As for the MS Office problem, if you give Microsoft a call and ask them what to do because they'll be able to help you:

Contact Us

If you need any help reinstalling Windows or you still aren't sure about MS Office then give me a shout

Tom

 

[latina1979]

Yes I do need help as I have never done this before. My first question is, can I backup MS Office and my Rosetta Stone somehow sow that I can just re-add it after I do the clean install to my original purchase state or is the only option to use the actual Office and Rosetta Stone disks?

 

[tom982]

Do you have a Vista installation disc or a recovery partition?

I'm afraid you're going to have to install the programs from the discs again

Tom

 

[latina1979]

I have the disks that the geek squad makes you when you buy a new computer that will put your computer in its original state when you purchased it and my computer came with Windiws Vista installed on it and I also have a Windows 7 upgrade disk that I haven't installed yet.

 

[tom982]

Would you like to upgrade to Windows 7?

Tom

 

[latina1979]

Could that fix my problem?

 

[tom982]

Well a clean install will fix any software related problem however the question is do you want Vista or Windows 7?

Tom

 

[latina1979]

I do want Windows 7.

 

[tom982]

Make sure you've backed up any files that you need.

Then do option 1 of this: Clean Install with a Upgrade Windows 7 Version - Windows 7 Forums

Tom

 

[latina1979]

Won't this wipe out everything on my computer and all I will have is the operating system? I am not concerned about files, but I am concerned about keeping the programs that my computer already had installed on it when I bought it.

 

[tom982]

If you do an upgrade install then it should keep your files and programs:

If I upgrade Vista to Windows7 without backup files,will I lose my - Microsoft Answers

Here's how to do it: Upgrade Install with Windows 7 - Windows 7 Forums

Tom

 

[richc46]

Just to add to Toms most excellent answer, I could not have done better myself. I would just like to add that there are not guarantees that you will save your programs. Things can and do go wrong. In addition, here is some other information
Upgrading from Windows Vista to Windows 7 - Help & How-to - Microsoft Windows

 

[latina1979]

I don't mean to go in circles but this information you just posted is different then the clean install info you posted previously. I know that this upgrade install will upgrade my operating system while allowing me to keep my programs which is what I want but my primary concern is trying to fix my wireless internet issue so will doing it this way instead of the clean install way, possibly fix my driver and software issues this fix my internet issue??

 

[tom982]

Sorry, perhaps I should've made myself clearer. Ignore anything I said about clean installs - I didn't realise that the software you wanted to keep came pre-installed on the computer. Let's try upgrading to Windows 7 and if the problem still remains then we'll go down a different route

Tom

 

[latina1979]

Okay. I will do the Windows 7 upgrade and see what happens, if all is well, then I will re-install after purchase software such as Rosetta Stone and Microsoft Office. Thank you so much for your help.

 

[tom982]

Its no problem at all. You wont have to install any software, the upgrade should preserve it all.

Tom

 

[richc46]

You can get software considered just as good as Office, by many, for free. If necessary, but it should not be.
OpenOffice.org - The Free and Open Productivity Suite

 

[tom982]

Also, can you fill out your System Specs please? If you don't know any of it then use Speccy

Tom