Infection Resolving Team

[kavita]

Did you try scanning your system from NOD32 antivirus?

 

[Neverhavemoney]

Kavita,
The advice you gave Jose isnt bad advice, its just confusing. If he is involved with some sort or "Fake AV Trial" and he installs any other type of REAL AV, it will conflict with eachother and he will not be able to tell the real from the virus.

Jose,
If you want to visit the website i made, it has a ton of information and a link to an extremely helpful page that will help you get rid of your problem with ease.
The link is Mid-Term Exam Index
From here, you can click on exam1 and that is all about AV 2009, which is what you have i think.

Let me know if im wrong or how it goes,
Ben

P.S. Let me know what yout think about this web page... It was my 5th webpage i made!!! D:D

Did you try scanning your system from NOD32 antivirus?

Hi Jose, download Eset NOD32(30 day trial) from here and run a full scan. It will remove all of these nasty fake viruses. Besides, you can also run MalwareBytes AntiMalware.

hi kavita thank for your help i tried running malwarebytes antimalware and the is a software from spyware doctor i did the trial and eventually i got 19 virus 14 of those were cookies and was eliminated but the other one that is a high risk is the trojan.fakealert with 5 infections then it says to purchase the package so i can start running however is telling me that it shouldn't be another antivirus program in the PC and that is the problem i can't uninstall the existing one,,,, but on the other hand why the program i have now webroot after i sweept is reporting me i don't have any virus ?????? now every 2 min I am getting a warning to reboot and scan my computer... what is wrong now?????? i need help and assistant

 

[kavita]

Do you think a real anti-virus like Nod32 will conflict with a fake one?

 

[joseluis]

Did you try scanning your system from NOD32 antivirus?

Hi i am working now so i am not in home,..... i tried that one too and also is the same it says the same it shouldn't be another antivirus and spiware software running in order to download because can create conflit between both software and i would probbably lost the data

 

[joseluis]

Do you think a real anti-virus like Nod32 will conflict with a fake one?

also last night the antivirus software i have that is webroot updated for more treads for virus and spyware like 1,180.000 threads and its say hopefully you DON'T HAVE VIRUS? should i delete the doctor spy file because even i am not online it says to reboot the computer.... another threatd will be scanned; how can happen if i am not online? this is really annoying me i am loosing my patience

 

[Neverhavemoney]

You clearly misunderstood me. What i am saying is that since Nod will be a free trial, it will confuse jose with the fake trial. Its not that they will conflict, or make the computer act different because they are both installed. All i am saying is that Jose will get confused and that he might click the wrong thing. I am jsut throwing that in there.

Do you think a real anti-virus like Nod32 will conflict with a fake one?

 

[Neverhavemoney]

Jose,
Please read my post below. It is helpful. It should make a difference...

 

[joseluis]

Jose,
Please read my post below. It is helpful. It should make a difference...

wow thank for your help, but i spoke with my sister and she had a similar problem with different virus, she advised me to go windows defender and scann it i did it and it found the virus called trojan then it sent me a warning for a high potential virus and asking me to ignore, remove or something else that i don't remember so i gave the permition to remove it. it took like 3 minutes then i had to clear the history on internet including password, provisional files, and cookies etc, so hopefully my pc is running normal i believe the virus was hided in a web site that i just to go every day..... so any way thank guys for you support and i let you know in the next couple days how is running my pc, but to tell you the true....now i feel scared to navigate on internet after i went thru....

 

[kavita]

You clearly misunderstood me. What i am saying is that since Nod will be a free trial, it will confuse jose with the fake trial. Its not that they will conflict, or make the computer act different because they are both installed. All i am saying is that Jose will get confused and that he might click the wrong thing. I am jsut throwing that in there.

Do you think a real anti-virus like Nod32 will conflict with a fake one?

oh ok. i got it.

 

[ultrin]

Ultrain,
We have tried to help you here. I, along with some other members, have given you good advice. The last resost will be a complete reinstall. Do you know if you are willing to do this yet?
We can also help here if you need it.

Ben

Ok guys ive been working on this problem for quite some time now and after all of this time im 95% certain ive discovered the source of my problems.
To locate the issue i have reinstalled windows about 5 times each time replacing the same programs i had on my computer until i could duplicate the problem.
Well after all of that i narrowed the problem down to a game that i play.
Warcraft III... there has been a recent exploit in the custom map games that allows malicous code to be transfered to your computer. As far as i know there isnt a fix for this problem. I saw a post on a website that said Comodo can actually block it but i have no personal experience with it. The recent exploit in the came came as a huge surprise I never would have thought it could have been the problem. I appreciate everyone's help and apologize for getting to frustrated and offending anyone.... even if i did sensor myself. I sent an email to Blizzard asking them for input on the situation. So for future refrence if anyone else and i suspect there will be some more just like i was.. come asking for help about the windows mail box popping up. Ask them if they have Warcraft III or any other Blizzard game that uses custom maps (user created games).
Thanks again...
-Ultrin-

 

[mitchell]

Sorry, i have doubled up on my reply and i cant seem to delete one can someone please edit and remove this one. Thank You.

 

[mitchell]

Ultrain,
We have tried to help you here. I, along with some other members, have given you good advice. The last resost will be a complete reinstall. Do you know if you are willing to do this yet?
We can also help here if you need it.

Ben

Ok guys ive been working on this problem for quite some time now and after all of this time im 95% certain ive discovered the source of my problems.
To locate the issue i have reinstalled windows about 5 times each time replacing the same programs i had on my computer until i could duplicate the problem.
Well after all of that i narrowed the problem down to a game that i play.
Warcraft III... there has been a recent exploit in the custom map games that allows malicous code to be transfered to your computer. As far as i know there isnt a fix for this problem. I saw a post on a website that said Comodo can actually block it but i have no personal experience with it. The recent exploit in the came came as a huge surprise I never would have thought it could have been the problem. I appreciate everyone's help and apologize for getting to frustrated and offending anyone.... even if i did sensor myself. I sent an email to Blizzard asking them for input on the situation. So for future refrence if anyone else and i suspect there will be some more just like i was.. come asking for help about the windows mail box popping up. Ask them if they have Warcraft III or any other Blizzard game that uses custom maps (user created games).
Thanks again...
-Ultrin-

Hi Ultrin, thank you for posting your result (valuable to me and i am sure others for future reference.) I have often wondered if you had got it sorted, i was convinced it was a file corruption. Well all the best i will let you get back to your new found happy, positive relationship with your PC:D

 

[Fastboy42]

Hello,
I would like to be part of the team,
I use Norton 360 v3 and Nod32 4.
I'm pretty good at removing viruses.
People around our community who don't want to pay for some computer guy to fix their computer for $200 come to me and I fix it for them.

 

[gbhutchinson]

I have been plagued with Chinese marketing bots that are attempting to hijack my hotmail contact list to email their messages to my contacts. The result is a flood in my inbox with Delivery Status Failure messages. They were previously using the automated vacation message option. I have increased the security to the highest level and they are not able to access my contact list at this time.

Two days ago I received a phone call by people hinting that they worked for Microsoft and that they had received notice of applications failure from a log within my computer. They informed me that they could repair the problem. I politely sent them to the devil.

Help!

 

[Fastboy42]

I have been plagued with Chinese marketing bots that are attempting to hijack my hotmail contact list to email their messages to my contacts. The result is a flood in my inbox with Delivery Status Failure messages. They were previously using the automated vacation message option. I have increased the security to the highest level and they are not able to access my contact list at this time.

Two days ago I received a phone call by people hinting that they worked for Microsoft and that they had received notice of applications failure from a log within my computer. They informed me that they could repair the problem. I politely sent them to the devil.

Help!

That doesn't sound to good.
I would probably block,report them.
I would also consider making another hotmail account

 

[gbhutchinson]

To whom do I report them?

 

[LadyL]

well I have one of those email stating that I have x number of virus, and it took me a few minutes to find out it was fake, when I clicked on info button and they wanted money for a virus program, so now I can't go on line , but I did find a post from neverhavemoney about malwarebytes, and what to do, I guest I should tell you that my unit is vista home premium 32, down loaded malware, saved on desktop, changed to safe mode ran malware, but before it finished this note came up" Internal error:Failed to expand shell folder constant userappdata" so what is the next step besides restoreing which I just did 10 days ago. Iam on my laptop, please please help

 

[SIW2]

Did you try installing and running Malwarebytes not in Safe Mode?

Otherwise you could d/l a bootable antimalware program like DR Web - burn it to a cd with an isoburner ( don't format the cd ) .

View attachment Burn CDCC.zip

Boot the Dr Web cd and let it scan your machine.


Info :
http://www.freedrweb.com/livecd/

Download:
ftp://ftp.drweb.com/pub/drweb/livecd/

Obviously, you need to use another machine to download and burn the cd.

 

[LadyL]

no, but will and let you know how it turns out , thank you

 

[LadyL]

with the malware got the same message as I did in the safe mode, running the program DrWebb, so far have found two trojan one is Trojan.PWS.GoldSpy.origin, will the program delete them or do I have, another thing that had came up on my desktop before I disconnected from the internet, after I have received the other messages about the visus, was Windows System Suite and it looks like the firewall image, but didn't want to trust until I could get rid of this virus, hope Drwebb does a good job. thank you again will let you know