Help - Enable Sound - RED X

[daredevil95]

Hi, I need help with my windows vista sound. My sound was working perfectly and all of a sudden on my next start-up my volume icon (speaker) on the screen bottom tool bar has a red X. I have no sound at all. When I right click it I get " windows audio service not enabled" then I get a message that states "would you like to enable windows audio service" I click yea and nothing happens.

I'm not computer savvy......so I tried a few things with no luck. I installed a 2nd copy of Vista on my computer. The sound worked, but having 2 vistas took all my memory and I uninstalled my 2nd Vista which leaves me with no sound.....again

Can someone help me remove my volume red X and get my sound back. I'll appreciate any help. Thanks in advance.

 

[richc46]

Type device manger in search. In device manager, make sure that your sound drivers are working properly and up to date. If that works then try this:

System restore from 3 days before the problem
http://www.vistax64.com/tutorials/76905-system-restore-how.html

 

[daredevil95]

No luck....I restored the date back to 12/31/2010 and the problem is still there. When I click on the speaker icon it states "audio service not running". Any ideas? Any help will be appreciated.

 

[richc46]

Go to device manager, go to sound driver. Disable driver and enable again. See if that helpsl

http://windows.microsoft.com/en-US/windows-vista/Tips-for-fixing-common-sound-problems

http://windows.microsoft.com/en-us/windows/help/no-sound-in-windows

 

[niemiro]

Hello!

Follow this tutorial for enabling services: http://www.vistax64.com/tutorials/59910-services.html

Enable and set to startup Automatic the following Services:

Windows Audio
Windows Audio Endpoint
Plug and Play
Remote Procedure Call (RPC)
DCOM Server Process Launcher
Multimedia Class Scheduler

If you don't have any of those services, or they refuse to start, tell me, along with which service, and any error message and code.

Thanks!

Richard

 

[daredevil95]

Go to device manager, go to sound driver. Disable driver and enable again. See if that helpsl

Tips for fixing common sound problems

No sound in Windows

Just tried this.....no luck. One thing did happen....when I right click now the speaker icon the "open volume mixer" is now able to be clicked...in the past it was shadowed and I couldn't click on it. Now when right click the speaker icon it opens up and then when I click "open volume mixer" I get " no audio device installed". any ideas?

 

[daredevil95]

Hello!

Follow this tutorial for enabling services: http://www.vistax64.com/tutorials/59910-services.html

Enable and set to startup Automatic the following Services:

Windows Audio
Windows Audio Endpoint
Plug and Play
Remote Procedure Call (RPC)
DCOM Server Process Launcher
Multimedia Class Scheduler

If you don't have any of those services, or they refuse to start, tell me, along with which service, and any error message and code.

Thanks!

Richard

Thanks for the help. I keep getting "no audio deice installed". Any ideas.....any adice will be appreciated.

 

[richc46]

Hey I have a great idea, install the OS, again.
LOL
(To all that read this, its an inside joke".)

 

[daredevil95]

Any ideas on this? Help?

 

[daredevil95]

Hi, I ran the microsoft "fix it" that was given to me in this post. Thanks.....it helped. I ran the fix it program and it was not able to fix the problem. This is the "not fixed" message "Both the windows audio and the windows audio end point builder services must be running for audio to work correctly. At least one of the services isn't running". I don't know what this is and where to begin. Can someone help me out with this. I'm not computer savvy, but with guidance I think I could fix this. Thanks in advance.

 

[richc46]

Go to search type services
In services see if you can locate the ones mentioned, if so set to automatic.

 

[richc46]

Microsoft Fix it Solution Center: troubleshooting software issues

 

[daredevil95]

Microsoft Fix it Solution Center: troubleshooting software issues

Thanks for the help. Well, found out the driver is ok....no problems.

I went to services and found both windows audio & windows audio endpoint builder.

windows audio: auto: on
windows audio: status: blank
I then highlighted windows audio and the side bar opened: "start the service" I clicked start : this is the message I got "windows could not start the windows audio service on local computer" then the next message "error 1068: the dependency service or group failed". Could this be the problem?

windows audio endpoint builder: automatic: on
windows audio endpoint builder: status: started
It appears that the windows audio endpoint builder is ok.

I'm not sure if the window audio is the problem? Looks like this may be the issue?

Next I tried,

On the thread attachment I opened "Fix It" and went to "Diagnose & Repair Sound". While running the Fix It program stopped and the message stated "an error occurred while trouble shooting". Error code 0X80070002.

Could you help me out and point me in a direction?Any advice is appreciated.

 

[richc46]

Did we try typing device manger in search
Go to device manager
Make sure no yellow markers by audio driver
and update driver?

 

[daredevil95]

Did we try typing device manger in search
Go to device manager
Make sure no yellow markers by audio driver
and update driver?

Hi, thanks for helping. Yes we did try that out. I just went back and checked.....no yellow markers. I disabled and then enabled. Still no luck.

 

[richc46]

Hey try in a new users account. The account could be corrupt.

 

[daredevil95]

Hey try in a new users account. The account could be corrupt.

Thanks again....just got done creating a new user account....no luck.... same problem. This is terrible.....never had this kind of trouble before. I guess I'll keep trying....thanks for the help.

 

[niemiro]

Microsoft Fix it Solution Center: troubleshooting software issues

Thanks for the help. Well, found out the driver is ok....no problems.

I went to services and found both windows audio & windows audio endpoint builder.

windows audio: auto: on
windows audio: status: blank
I then highlighted windows audio and the side bar opened: "start the service" I clicked start : this is the message I got "windows could not start the windows audio service on local computer" then the next message "error 1068: the dependency service or group failed". Could this be the problem?

windows audio endpoint builder: automatic: on
windows audio endpoint builder: status: started
It appears that the windows audio endpoint builder is ok.

I'm not sure if the window audio is the problem? Looks like this may be the issue?

Next I tried,

On the thread attachment I opened "Fix It" and went to "Diagnose & Repair Sound". While running the Fix It program stopped and the message stated "an error occurred while trouble shooting". Error code 0X80070002.

Could you help me out and point me in a direction?Any advice is appreciated.

Hello!

Please try to start all of the services which I listed. One of those services is the one actually causing the issue.

Thanks!

Richard

 

[daredevil95]

Rich, thanks for the response. I verified all the items in services Everything is ok......accept Windows Audio: it is set on automatic, but not started. When I try to start it I get the following message: "windows could not start the windows audio service on local computer" "error 1068: the dependency service or group failed". Any ideas??

 

[richc46]

Go back to services
Right click on the service
properties
Then dependencies
See what the dependencies are and make sure they are working properly