Have you done this?
1. Click on
Start, type
Services.msc in Start Search. In the following windows look for
Volume Shadow Copy service.
2. Right click on
Volume Shadow Copy service (VSS) and Check if it is
started.
3. If it is
stopped select
Start or
Restart.
Make sure that the service is
started and set as
Automatic.
If that still doen't work, then...
Download
Combofix from any of the links below, and save it to your
desktop.
<--Important
Link 1
Link 2
Link 3
Click on this link
Here to see a list of programs that should be disabled.
The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
Next: Disconnect from the internet. If you are on Cable or DSL, unplug your computer from the modem.
Next: Please disable all onboard security programs (all running with back ground protection) as it may hinder the scanner from working.
This includes Antivirus, Firewall, and any Spyware scanners that run in the background.
- Double click combofix.exe and follow the prompts.
- When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall
Please be patient while the scan runs, at times it may appear to stall.
When finished and after reboot (in case it asks to reboot), it should open a log,
combofix.txt.
Post this log in your next reply.
After rebooting ensure your Security applications have been re-enabled.
In your next reply post:
ComboFix.txt
***A guide and tutorial on "How to use Combofix" can be found here:
A guide and tutorial on using ComboFix
.