Cursor Froze in middle No mouse will work.

[akrish70]

I am at my wits end here. My usb mouse quit working. Let me explain.
The mouse lights up but will not move the cursor. I have tryed 4 different mice and they all do the same thing.
When I go to Device Manager There is no longer a HID.
When I go to the mouse setting from the control panel there is no mouse under advance tab.
I suspected the usb ports where bad so I plugged different devices in, Android phone, Camera, Web cam..They all loaded the drivers and installed on all ports. They all ran just fine???? only mice will not run.
??? I am very confused as to why it is just the mouse that will not install.
I tried a earlier restore point..mouse still will not work.
Ran a sfc scan...no integrety probems..
I tried loading a driver from HP web site.....Nothing
Even tried an old fashion Hardware search..Nothing...I cannot even find a mouse driver in the manual install selections. Its like the computer was never designed with a mouse.
Crazyness....It worked fine untill 2 days ago. the computer has a 2007 build date. Hp wants to charge me 60 dollars to load new drivers but I have tried that and do not want to waste my money..Someone Please HELP!

 

[richc46]

Try going back a week before the problem with System Restore
http://www.vistax64.com/tutorials/76905-system-restore-how.html

 

[akrish70]

Did that. Went back 2 months nothing.

 

[richc46]

Run a full anti virus scan
Download and run a full updated scan with malwarebytes.

 

[akrish70]

can not get to it. tab will not lite up so I can tell when to push enter to download

 

[akrish70]

cause of Security it lights up but no way to click it to allow download

 

[richc46]

Can you do anything in safe mode?

 

[akrish70]

yes still getting it...I am not real good without a mouse it is a learning curve..have it installed about to run scan

 

[akrish70]

not infected...what should i do next?

 

[ilikefree]

What brand is the mouse

 

[richc46]

If it works in safe mode, it may work with a clean boot. If it does work, follow clean boot instructions to find the cause
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[akrish70]

Two of the mice are Hp Usb and the other 2 are Different models of logitech wireless..They all work on the other 3 computers in the house. mine is the only one with vista.

 

[akrish70]

no the mouse wont work in Safe mode.

 

[richc46]

Go to device manager, type that in search.
Do you see any yellow warning posters, by the mouse drivers?
Does it say working properly?

 

[akrish70]

no there are no mouse drivers..that is what gets me...Its like this computer never had a mouse. when you pull up the mouse under control panel. There is no mouse driver. It acts like the mice are not even plugged in except that the eye does light up on the mouse. it wont even try to install an unknown device. anything else i plug into the usb ports installs just fine...its odd that it is just mice that it does this to

 

[ilikefree]

In device manager do you have an entry Mouse and other pointing devices?
Go to start search type device manager and check please.

Not Control Panel, Device Manager

 

[akrish70]

no mouse here is what is in the device manager in order;

Computer
disk drives
display adapters
DVD/CD-ROM drives
IEEE 1394 Bus Host controllers
imaging devices
Keyboards
Monitors
Network Adapters
Processors
Sound, video and game controllers
Storage controllers
Universal Serial Bus controllers

??where did the pointers or mouse controllers go???

 

[richc46]

I see a problm
The combined scans anti virus and malwarebytes should have take over an hour, (full scan, not quick scan) You reported back after an hour. Did you do 2 full scans?
Another problem is that we were forced to do it in safe mode, Im afraid that not all programs were checked.
Im leaning toward malware.

 

[akrish70]

here is the scan report:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malewarebytes.org

Database Version 5807

windows 6.0.6002 Service pack 2
Internet Explorer 8.0.6100.19019

2/18/2011 11:29:34 PM
mbam-log-2011-02-18 (23-29-34).txt

Scan type: Full scan (c:\|D:\|)
Objects scanned: 339714
Time elapsed: 1 hour(s), 28 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

 

[richc46]

How about the anti virus?