Bluescreen Problem

[computergirl007]

Hello!
It seems BlueScreen has been a problem for many Vista users. I was reading the forums trying to find an answer, and it seems the best thing I can do is show you the last minidump it had a problem with and leave it to all of your capable hands to help.

 

[Frostmourne]

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa600248fa51, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+0
fffffa60`0248fa51 ?? ???

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002083080
ffffffffffffffff

CUSTOMER_CRASH_COUNT: 3

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x1E

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80001eaf342 to fffff80001eaf5e3

STACK_TEXT:
fffff800`02e76b00 fffff800`01eaf342 : 00000000`00000000 fffff800`02e7009d 00000000`00000000 fffff800`01e225a0 : nt!KiScanInterruptObjectList+0x113
fffff800`02e76b50 fffffa60`00b9c062 : fffffa60`00b9b0d9 00000001`fd89d35e fffff800`02e76d50 fffff800`01fce680 : nt!KiChainedDispatch+0x112
fffff800`02e76ce8 fffffa60`00b9b0d9 : 00000001`fd89d35e fffff800`02e76d50 fffff800`01fce680 fffff800`01eb7d9f : 0xfffffa60`00b9c062
fffff800`02e76cf0 00000001`fd89d35e : fffff800`02e76d50 fffff800`01fce680 fffff800`01eb7d9f 00000000`00000000 : 0xfffffa60`00b9b0d9
fffff800`02e76cf8 fffff800`02e76d50 : fffff800`01fce680 fffff800`01eb7d9f 00000000`00000000 fffff800`01ec9ac8 : 0x1`fd89d35e
fffff800`02e76d00 fffff800`01fce680 : fffff800`01eb7d9f 00000000`00000000 fffff800`01ec9ac8 fffffa80`04fc8bb0 : 0xfffff800`02e76d50
fffff800`02e76d08 fffff800`01eb7d9f : 00000000`00000000 fffff800`01ec9ac8 fffffa80`04fc8bb0 fffff800`01fd3b80 : nt!KiInitialPCR+0x180
fffff800`02e76d10 fffff800`01eb8e31 : fffff800`01fce680 00000000`000125e9 00000000`00000000 00000000`00000000 : nt!KiRetireDpcList+0x1df
fffff800`02e76d80 fffff800`020875c0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x21
fffff800`02e76db0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!zzz_AsmCodeRange_End+0x4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiScanInterruptObjectList+113
fffff800`01eaf5e3 488b7c2438 mov rdi,qword ptr [rsp+38h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiScanInterruptObjectList+113

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 49ac93e1

FAILURE_BUCKET_ID: X64_0x1E_nt!KiScanInterruptObjectList+113

BUCKET_ID: X64_0x1E_nt!KiScanInterruptObjectList+113

Followup: MachineOwner
---------

Download the diag suite in my sig and upload the files so we can see what hardware you have. For this, open up the start menu, type mem and press enter and reboot. Before that, download SP2 and upload the files.

 

[computergirl007]

Oops. I might have done this wrong.
I did the diagnostic suite test thing and it said there were no memory problems found.
but how do you download SP2 (what is that?) and upload which files?

Sorry for your troubles, but thank you for your help!

 

[Frostmourne]

SP2 is here for x86:

http://www.microsoft.com/downloads/...d5-f907-4406-9012-a5c3199ea2b3&displaylang=en

x64:

Download details: Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone for x64-based systems (KB948465)

To find out which one you have open up system properties from explorer:

Install it and reboot. Then upload the html Berlarc Report, the .txt file from the .bat file and the dxdiag info.

 

[computergirl007]

I have a 64-bit computer thing. But before i download the sevice pack 2, is there a way to check to make sure I have the service pack 1? I was reading it and it said that you would have had to have service pack 1. is that something automatic or something that I need to download first? thanks for helping me through this!

 

[H2SO4]

SP2 is here for x86:
...
x64:
...

To find out which one you have open up system properties from explorer

The width of the pointers in the debug spew tells you it's 64-bit. For example:

"Arg2: fffffa600248fa51, The address that the exception occurred at"
​

That's a 64-bit (qword) integer. Anything bigger than 0xFFFFFFFF cannot be expressed with 32 bits.

"Vertarget" is another way to glean version info.

 

[computergirl007]

I'm sorry, I still don't know how to see if I have the first service pack. I have a 64-bit computer.

 

[H2SO4]

I'm sorry, I still don't know how to see if I have the first service pack. I have a 64-bit computer.

Your machine was running Service Pack 1 at the time of that crash. It is a good idea - in general - to apply Service Pack 2, and it may help to prevent further crashes of this nature.