No wireless connection

latina1979 · Jun 1, 2011

My computer has not been picking up a wireless connection. I can connect to the internet when plugged in by ethernet. Yesterday I went to the device manager and viewed my wireless driver and the yellow triangle with exclamation point was there. I went to Sony because my laptop is a VAIO and downloaded the updates it listed for my driver and software. This removed the yellow triangle but I still don't have connectivity by wireless. Please help.

latina1979 · Jun 1, 2011

I will do the IPCONFIG after work and post the results.

Shadowjk · Jun 1, 2011

Could you please Uninstall the Driver for your wireless card in Device Manager and then restart your Computer

See the attachment for more Details

Josh

tom982 · Jun 1, 2011

Wrong driver Josh! Please download and open the attached file for instructions to remove your wireless driver. After doing this please reboot your computer.

Note

You will have a few more steps after the end of my tutorial asking you to confirm that you want to remove it, press OK, it isn't in my instructions because I'm not going to remove mine!

Tom

Shadowjk · Jun 1, 2011

I know

I use my Problem Step Recorder as a reference to Uninstalling any Driver

tom982 · Jun 1, 2011

Shadowjk said:
I know I use my Problem Step Recorder as a reference to Uninstalling any Driver

Aah okay, but shouldn't you explain that with the post then? If I wasn't a techie then I'd go ahead and uninstall the USB driver that I was instructed to

Tom

Shadowjk · Jun 1, 2011

Fair Play - I usually do but all depends on Common sense or not

I respect your opinion

latina1979 · Jun 1, 2011

I uninstalled and when I restarted it updated the driver software and the driver is already back in the device manager without me re-installing it. Now what?

Shadowjk · Jun 2, 2011

Do you recieve a Wireless connection?

tom982 · Jun 2, 2011

latina1979 said:
I uninstalled and when I restarted it updated the driver software and the driver is already back in the device manager without me re-installing it. Now what?

This is normal, when restarting your computer Windows will detect the missing driver and reinstall it.

Try doing this: Troubleshoot network connection problems

Tom

latina1979 · Jun 2, 2011

I do not have a wireless connection even after I uninstalled the driver. It says no wireless connection can be found.

I will troubleshoot as the previous post asks and let you know what I find. Can you tell me in advance what to try next if the troubleshooting doesn't help?

jasond19 · Jun 2, 2011

im not to sure as to how to fix ur wireless problm, but i know myself a few mistakes i have made when it comes to wireless connection, i didnt make sure my wifi switch was on, so id check that, if you havent already

latina1979 · Jun 2, 2011

My wifi switch is on. This problem originated from when computer didn't hibernate properly which led to chkdsk always appearing at startup and no wireless connection. I resolved the chkdsk and hibernate issues (had a virus) but still no internet unless use ethernet. SO basically are you saying that driver and software issues are the typical problem?

tom982 · Jun 2, 2011

Yes, they are the usual culprits.

Can you run the attached batch file as an administrator please

Tom

latina1979 · Jun 2, 2011

Did what you asked and still nothing. But I did find out that my wireless capability is off even though the wireless switch is on and the light is on as well. Could the switch be disfunctional?

latina1979 · Jun 2, 2011

CKScanner results

latina1979 · Jun 2, 2011

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6338
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048
6/2/2011 10:01:43 PM
mbam-log-2011-06-02 (22-01-43).txt
Scan type: Full scan (C:\|)
Objects scanned: 368225
Time elapsed: 45 minute(s), 1 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

Shadowjk · Jun 3, 2011

latina1979 said:
Did what you asked and still nothing. But I did find out that my wireless capability is off even though the wireless switch is on and the light is on as well. Could the switch be disfunctional?

Could you please give us a Print screen

Josh

latina1979 · Jun 3, 2011

I am not at my computer right now but when I was in Netweork and Sharing Center, I highkighted my wireless adapter and clicked diagnose at the top and it said No wireless capability and told me to turn my wireless switch on but it was already on. Is there a way for me to check that it really is on ignoring that the switch is to the on position and light is lit?

Shadowjk · Jun 3, 2011

One possibility is that is is turned off on Windows

Click start then search for Windows Mobility centre , Open it then click Turn wireless network Off - This will turn it off , then Click it again to turn it on

Josh

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