Black screen when starting my laptop

Ashanta · Feb 28, 2014

Hi,

Since a few days, I have a black screen after Bios finnished starting and before the 'Microsoft Corporation' bar at bottom is blinking, so that I need to manually shut down drastically with the power OFF button.

This occured only if I 'm working on my laptop during a few hours.

If I'm working for a few minutes and I shut down my laptop, I can start without any troubles.

I tried to fix it with 'Repair my Computer' (F8) at starting up. Also I tried SFC and CHKDSK command in normal mode during the user session and a restoration to a previous point.

Please, help me to fix this issue, thanks.

Ashanta · Mar 1, 2014

I've just noticed that if the laptop is off during a few hours and I start again after hours, I got this black screen. I meant that when I'm working during all the day and then I go to bed. I will OFF my laptop but on the morning, when starting again, this black screen is appearing and I couldn't reach the session windows page.

This, not occured if working a few hours and after a few minutes, I start again my laptop.

Patonb · Mar 1, 2014

You need to try to boot in Safe Mode. Hit f8 after your bios and it should boot into safe mode.

If you have problems there, there's big problems.

Ashanta · Mar 1, 2014

Hi Patonb,

How are you ? I'm glad to see you again here.

Thanks for your advise. I will try it on tomorrow morning and I will let you know here.

Ashanta · Mar 2, 2014

I've just tried in Safe Mode when starting. It was loading all system files when it stopped suddenly loading those files for a while. After 2 minutes, I decided to power off my laptop again. Something is wrong, I don't know what's could be.

Ashanta · Mar 2, 2014

Look at the following error I got with Bluescreenviewer at the moment when my laptop started for the first time on today.

Please check the attached file

Ashanta · Mar 2, 2014

This morning I crashed again at start, but Vista didn't create a new minidump. :huh:

Any news, please ?

Patonb · Mar 3, 2014

Yha, sorry for the delay.

This most likely is hardware or windows install itself. I recommend getting memtest and running a few hours of it to test your memory.
Memtest86+ - Advanced Memory Diagnostic Tool
Get the usb key one, and you boot to it and it autoruns.

It'll shows the number of errors and what not.

Ashanta · Mar 3, 2014

Will it be ok Memtest on a iso cd working all the night ? I don't have a USB key.

Patonb · Mar 4, 2014

Oh yha, I only suggest usb as most people don't have cds.

Ashanta · Mar 4, 2014

I check my memory stick during all the night and this morning, and no errors was found.

I also ran the Fujitsu Diagnostic Tool: optical devices, memory ram, hard drive, graphic card, processor, ... No error was found. The 4 test for HDD was lasting during 2H30 min.

I found and cleaned dusty between my fan and the heat sink, maybe the culprit. I will let you know on tomorrow morning.

Patonb said:
Oh yha, I only suggest usb as most people don't have cds.

ilikefree · Mar 5, 2014

Seems you have a usb after all
If all else fails try putting a live linux on the usb and set your computer to boot from the usb
Rename your hal.dll and replace it with the copy in the attached zip file (extract it first)
It goes in the Windows system32 folder

Boot and run Linux from a USB flash memory stick | USB Pen Drive Linux

The LiveCD List

Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer

View attachment 28424

Ashanta · Mar 5, 2014

No, I don't have USB key. I did the test with bootable CD with Memtest inside.

Since the 1th march, I don't have new minidump file created although every morning I got this black screen. Do you think I really need to replace hal.dll ? If yes, is the version for Vista Business 32 bits ?

I also checked this file on Virustotal site and it's not infected.

Ashanta · Mar 5, 2014

-
2 errors found here :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="pcmcia" />

<EventID Qualifiers="49158">10</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-03-05T09:36:35.964Z" />

<EventRecordID>120232</EventRecordID>

<Channel>System</Channel>

<Computer>PC-de-Flore</Computer>

<Security />

</System>

- <EventData>
<Data />

<Binary>0000040001000000000000000A0006C001000000000000000000000000000000000000000000000000000000</Binary>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-TaskScheduler" Guid="{de7b24ea-73c8-4a09-985d-5bdadcfa9017}" />

<EventID>412</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>403</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2014-03-05T09:36:52.211Z" />

<EventRecordID>120241</EventRecordID>

<Correlation />

<Execution ProcessID="1124" ThreadID="1632" />

<Channel>System</Channel>

<Computer>PC-de-Flore</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData Name="LoadBootJobsFailed">
<Data Name="ResultCode">2147942402</Data>

</EventData>

</Event>

Patonb · Mar 5, 2014

This is slightly good news as it is a software issue vs a hardware one.

You may have a corrupt install, and it just needs to be repaired. This however is not my area of expertise, so I'm no help.

Ashanta · Mar 5, 2014

Thanks Patonb for your help. I really appreciated your support.

Ilikefree,
Before going to the next step, I will waiting for a reply to my lasts messages.

ilikefree · Mar 6, 2014

By renaming and not deleting your copy of hal.dll you will be able to revert back easier if the idea of replacing fails. Just rename it back again.
I am not saying it would work but it may be worth a try.
If you are able to access the windows system32 file without the Ubuntu option that would make things a lot easier to try
Note my signature though, Ideas not instructions.

Ashanta · Mar 6, 2014

OK, I will try it, no problem.

Do you know the reason why Vista won't create new minidump files as the issue is still alive.

Please check my last post with the 2 errors: pcmcia and taskscheduler, thanks.

ilikefree said:
By renaming and not deleting your copy of hal.dll you will be able to revert back easier if the idea of replacing fails. Just rename it back again.
I am not saying it would work but it may be worth a try.
If you are able to access the windows system32 file without the Ubuntu option that would make things a lot easier to try
Note my signature though, Ideas not instructions.

Ashanta · Mar 7, 2014

The replacement of hal.dll doesn't change anything.

What to do now ?

Ashanta · Mar 7, 2014

The most important is not the black screen but the following, please read it again :

Since a few days, I have a black screen after Bios finnished starting and before the 'Microsoft Corporation' bar at bottom is blinking, so that I need to manually shut down drastically with the power OFF button.

This occured only if I 'm working on my laptop during a few hours.

If I'm working for a few minutes and I shut down my laptop, I can start without any troubles.

My laptop couldn't start properly as the 'Microsoft Corporation' blinking bar at bottom doesn't appear.

Black screen when starting my laptop

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