Windows update fails error 80070490

digdug304 · Jun 1, 2012

Hi I'm new to the forum and I am just wondering if I might be able to get any help.

I have a Dell XPS-630I running Windows Vista Home Premium 32 bit

I have recently found an issue with my computer with installing windows updates that I cant fix.

I have tried running the sfc command which I have a copy of the report it has sent me attached to the post hopefully.

I also tried to install and run the System readiness update tool but I am unable to run it or any powershell applications (another error for another time).

also I apologize if I didn't post any information about my problem that could help please just tell me and I will do so.

but if anyone is willing to help I would really appreciate it,

Thanks in advance!

richc46 · Jun 1, 2012

Welcome
This information should help you resolve the probroblem
Windows Update error 80070490
http://www.microsoft.com/en-us/download/details.aspx?id=504

digdug304 · Jun 1, 2012

Thanks for the fast reply.

But to say I have tried to do this fix for my computer

I cant get the tool to install and run it simply sits there at the installation phase and never moves

I also don't have a windows disc i just have the recovery drive that came with my computer.

And in advance I have already reinstalled windows with this image a few times to no avail.

tom982 · Jun 5, 2012

Hello digdug304 and welcome to the forums :party:

I hope Rich doesn't mind me hijacking his thread, so to speak, but, with the help of a good friend, I have been learning all about Windows Update.

I would like you to post the contents of your Windows Update log please. You can find this file here:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

digdug304 · Jun 6, 2012

Sorry for the delay but here is the file you asked for I believe

If it isn't please tell me

Thanks

tom982 · Jun 6, 2012

Hi digdug,

That's perfect, thank you for the log

Just so I don't have to downoad it again, I've cut the useful information out:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-06-01 23:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0	Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0	Package registry presence failed, possibly an orphaned package on package watchlist
(f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0	Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0	Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f)	CBS Watchlist Component Missing	0x80070002	x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_0.0.0.0_none_2ffc2dd73a76a803	Package_4_for_KB951618~31bf3856ad364e35~x86~~6.0.1.1	Package registry presence failed, possibly an orphaned package on package watchlist

Checking Packages
(f)	CBS Registry Error	0x80070002	Microsoft-Windows-AutomationAPI-Package~31bf3856ad364e35~x86~he-IL~6.0.6002.18156		failed to get CurrentState
(f)	CBS Registry Error	0x80070002	Package_for_KB946084_client~31bf3856ad364e35~x86~~6.0.1.0		failed to get Visibility
(f)	CBS Registry Error	0x80070002	Package_for_KB950762_client~31bf3856ad364e35~x86~~6.0.1.0		failed to get Visibility

Checking Component Store

I have to go out for a few hours, but when I return, I will hopefully be able to sort this out for you

In the mean time, ff anyone else fancies giving this a go, the problematic updates are in the above information in the form KBXXXXXX

Tom

tom982 · Jun 6, 2012

Hello digdug,

To fix this problem, we will need to edit your registry. I need to know if you feel comfortable about doing this? If not, it isn't a problem and I can write you a script to do it all, but it would be easiest if you did it manually. All it will involve, is deleting a value, but it is essential that you have basic registry knowledge - such as the difference between a key and a value.

Before we continue, I would like you to backup your registry:

Backing Up Your Registry

The steps that I am about to suggest involve modifying the registry. Modifying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.
Download ERUNT
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).
Make sure that at least the first two check boxes are ticked
Press OK
Press YES to create the folder.

Tom

tom982 · Jun 6, 2012

Please ignore this post. I have put a lot of time into this research, and I don't want to lose it. Do not act on the information below.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_4_for_KB951618~31bf3856ad364e35~x86~~6.0.1.1"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0"=-

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0]
"Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0"=-

CBS Registry Error (0x80070002) keys:

-CurrentState:

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-AutomationAPI-Package~31bf3856ad364e35~x86~he-IL~6.0.6002.18156]

-Visibility
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB946084_client~31bf3856ad364e35~x86~~6.0.1.0]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB950762_client~31bf3856ad364e35~x86~~6.0.1.0]

digdug304 · Jun 6, 2012

Alright I don't mind trying to modify the registry I have done it once before but was walked thru it step by step so I'm willing to try if you're willing to say what i should do.

Thanks again

digdug304 · Jun 6, 2012

Also forgot to mention but I did what you posted before with making a backup of the registry with ERUNT so ready whenever you are able.

tom982 · Jun 6, 2012

digdug304 said:
Alright I don't mind trying to modify the registry I have done it once before but was walked thru it step by step so I'm willing to try if you're willing to say what i should do.

Thanks again

digdug304 said:
Also forgot to mention but I did what you posted before with making a backup of the registry with ERUNT so ready whenever you are able.

Great

If you are ever unsure about something, do not proceed! No matter how small the question, just ask me.

Firstly, let's clear up the difference between a key and a value:

Now we've got that out of the way, I would like you to open up regedit. You can do so by typing regedit in the search box in your start menu and clicking on the result.

I would like you to navigate to the following key (in the folder tree in the left panel):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0

Then delete this value by right clicking on it and pressing Delete:

Package_4_for_KB951618~31bf3856ad364e35~x86~~6.0.1.1

Warning

Do not, in any circumstances, delete the key. Only delete the value

Using the same methods as before, I would like you to navigate to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~0.0.0.0

And delete this value in the same fashion as before:

Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0

Then navigate to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~0.0.0.0

And delete this value:

Package_for_KB946084~31bf3856ad364e35~x86~~6.0.1.0

It is essential that you get the right name for each of the keys and values! It has to be exactly what I told you, skip to the next one if it isn't there, and let me know.

Tom

digdug304 · Jun 11, 2012

Sorry was a bit of an idiot and didn't look at the second page...

but I did as you said though I wasn't able to find the first value.
the one under ComponentDetect to be precise.

I found the other two and deleted them as you said now ready when you are again

Thanks

tom982 · Jun 11, 2012

Hi digdug,

No worries

You've seen it now and that's all that matters.

Thanks for reporting that, but it's good that you found the other values.

Can you run the System Update Readiness tool again for me please:

Having Trouble Installing Windows Updates? Use the System Update Readiness Tool for Windows | Windows 7 Maintenance | Windows Tools, Help & Guides

Once it has ran, copy and paste the contents of this log again please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

digdug304 · Jun 11, 2012

hey Tom982,

I tried installing the System update readiness tool but its hanging on actually installing
I have tried cancelling and reinstalling a few times then on the picture I have tried to leave it for close to an hour to no avail.

Is there something else I might be able to do or what should i do to try to fix this

Also attached a picture showing what I mean if it helps

Thanks

tom982 · Jun 11, 2012

digdug304 said:
hey Tom982,

I tried installing the System update readiness tool but its hanging on actually installing
I have tried cancelling and reinstalling a few times then on the picture I have tried to leave it for close to an hour to no avail.

Is there something else I might be able to do or what should i do to try to fix this

Also attached a picture showing what I mean if it helps

Thanks

Hi Digdug,

Okay, just cancel it and let's try something else. Can you copy and paste the contents of the CheckSUR log again please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Hopefully it will have generated a more recent log

Tom

tom982 · Jun 11, 2012

I would also like you to try and reset your Windows Update components, using the MS FixIt:

How do I reset Windows Update components?

Tom

digdug304 · Jun 11, 2012

Hey Tom,

Just to say soon after I said the installer was hanging it completed and i have attached the new CheckSUR log like you have asked.

And the Microsoft Fix it programs do not work for me because I am for whatever reason not able to install Powershell. I have tried to install it manually but always get the error saying "this update doesnt apply to your system" or something to that effect.

I attached a picture of that as well.

Just to say thanks for all the help and fast replies seriously!

tom982 · Jun 11, 2012

digdug304 said:
Hey Tom,

Just to say soon after I said the installer was hanging it completed and i have attached the new CheckSUR log like you have asked.

And the Microsoft Fix it programs do not work for me because I am for whatever reason not able to install Powershell. I have tried to install it manually but always get the error saying "this update doesnt apply to your system" or something to that effect.

I attached a picture of that as well.

Just to say thanks for all the help and fast replies seriously!

That's a good start. We've lost two of the errors

We're down from 6 issues to 4. Just so I don't have to search for your attachment again, here are the remaining offenders:

Checking Component Watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_0.0.0.0_none_2ffc2dd73a76a803 Package_4_for_KB951618~31bf3856ad364e35~x86~~6.0.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Microsoft-Windows-AutomationAPI-Package~31bf3856ad364e35~x86~he-IL~6.0.6002.18156 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB946084_client~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_for_KB950762_client~31bf3856ad364e35~x86~~6.0.1.0 failed to get Visibility

Please bear with me whilst I research these

tom982 · Jun 11, 2012

Hi Digdug,

Sorry that I keep double posting, I keep thinking of new things to add and I don't want to edit my previous post as I'm not sure if you'll see them.

You're most welcome for the help, these Windows Update threads are good experience for me as it's something which I'm not very well versed with. Don't worry though, I know enough to prevent myself from suggesting dangerous things.

Can you make a MGADiag report for us please? The tool can be found here:

http://go.microsoft.com/fwlink/?linkid=52012

Download it, launch it, then press continue. When it finishes, press Copy. Then paste this into your next post for us please

All this does is tells me a little information about your Windows activation (don't worry, no sensitive information is in this log). Sometimes Windows Update can throw a wobbly if there's a problem with the activation. I'm not implying that you're using an illegal copy of Windows or anything! I just want to make sure that Windows is detecting your license, assuming you have one.

We'll sort out your powershell problem after these updates.

Tom

digdug304 · Jun 11, 2012

Don't worry I don't take any offense to anything and again no rush to fix it i've had the problem for about a year now and you've only seen it for a few days no way it'll just magically be fixed

But as you asked i have run the tool provided and posted the information in a .txt file i put it into the post before but edited it into the file it was far too much on one page

Windows update fails error 80070490

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