System Health Report

njnitehawk · May 21, 2008

i got this error when i tried to run this program:
unknown interface

Brink · May 21, 2008

Hi Njnitehawk,

At what point do you get this error message? Is there more to the error message?

Shawn

njnitehawk · May 23, 2008

no it was exactly at the time i tried to run the program

never got started

njnitehawk

Brink · May 23, 2008

njnitehawk,

I must admit that I'm stumped. You might try to see if running a sfc /scannow command can find and fix any bad system files that may be the cause.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

In addition, you might also post this question in the General Discussion forum and Vista performance & maintenance newsgroup to see what you may get for a possible solution.

Shawn

njnitehawk · May 23, 2008

brink

you have always gave good advice

thank you

Brink · May 23, 2008

Your welcome njnitehawk.

I hope you get a solution soon.

Shanw

bigchad · Aug 10, 2008

"An error occured while attempting to generate a report. the wait for the report generation too to finish has timed out"

how do i solve this?

Brink · Aug 10, 2008

Hi Bigchad, and welcome to Vista Forums. I found this link that you might try for this error.

Error When Generating System Health Report - Windows Vista Performance & Maintenance

Hope this helps,
Shawn

protiusmime · Aug 26, 2008

nitehawk, et al: I had same issue and found a resolve:

For whatever reason, the Generate System Health Report inside the Advanced Tools fails to initiate the HTML report. When the collect system info runs for the 60 seconds, the data is actually generated and stored in the Performance Monitor tree, BUT is not able to be displayed as a REPORT. So... to make this work you must first set up a USER DEFINED DATA COLLECTION. You do this inside the Reliability and Performance module.
Expand the Data Collection Sets Folder; Right click on User Defined. A dialogue will open asking you to give your collection a NAME. You have a choice as to which collection set you want to set up... a Basic, Diagnostic, or Performance collection set. The Basic is just that... very basic. The Diag and Perf are almost the same. Choose one and give it a name.

At this point a User Defined Data Collection Set is made and you should save it at this time. To "Start" collecting data, just right click the name of the collection set you created under User Defined and then click on "START". You will notice the icon changes to an arrow inside the icon.
The default run time for the collection is 10 minutes. You can set this to whatever you want back under the setup routine (right click collection name), however, realize that anything over 1 minute will only collect and display the graphic display. The typical html report can only be displayed for the 1 minute period.
When the data collection starts, you will notice that down below in the tree, under REPORTS, your collection set name will appear as a folder. Inside the folder is the year/month/date and a serial # of the report. It may create two with the same name. The first is the graphical display which you can see if you choose monitor. The second is the actual HTML page showing all the data as what we all would have expected to see.
I hope you have no trouble setting up a user defined collection set. It works very well and yields what I think you are looking for.

sassofalco · Oct 14, 2008

G'Day Shawn,

Your output in advisories must be prolific, all great help in the understanding of my Laptop.

I had no problem whatsoever in completing a System Health Report...now to make some sense of it. Overall, it didn't look too bad, but there were a couple of results which I don't understand, and so remain perplexed as to how I can fix what appear to be glitches in the system.

View attachment 7243
Warning Error.
View attachment 7244
Warning Informational
View attachment 7245
Basic Systems Checks - Two Failures
View attachment 7246
Basic Systems Checks - One Plug and Play Failure
View attachment 7247
Physical Disk Counters - Red Flag [does Informational Warning refer?]
View attachment 7248
Physical Disk Counters - Popup balloon giving Red Flag information. Remedy/fix?

I managed to 'snip' all first up, with the exception of the information bubble in the last capture. I moused over the red flag to show the balloon with the text, and did a Key-PrtSc/SysRq Screen save. I then opened 'Paint' and then Key-Ctrl/V brought up the capture. I then used 'snip' for the end result. Where there's a will, there's a way!

Any suggestions to resolve the problems indicated in the report please? Pointers in the right direction would suffice if possible.

With thanks for another great post.

Sassofalco

Brink · Oct 14, 2008

Sassofalco,

To see if it was not just a glitch, restart the computer and run the report again to see if the errors return.

sassofalco · Oct 16, 2008

Brink said:
Sassofalco,

To see if it was not just a glitch, restart the computer and run the report again to see if the errors return.

Hello Shawn,

I followed your advice, and while the restart took care of the Informational Warning, all of the other problems persist.

I have tried to do a fair bit of self-help on this and now believe that the Warning. Error linking to Software Configuration>System Services, is revealing the problem that I have with my Synaptecs Pointing Device [my Laptop Touchpad is U/S].

When I click onto the line - 'Symptom; x A Service is reported...etc', I link to the following;

View attachment 7313

View attachment 7314
You will see that again I have captured the balloon that is revealed when moused over. The last line 'Restart the Service' is the key. Although not mentioned in the window, I think that this advisory is relative to fixing the Synaptecs Pointing Device problem that I am having [and have posted on].

Back to the original Diagnostic Results>Warnings>Errors Window. If I click on the line - 'Related: Performance Diagnosis', I am linked to the following Microsoft TechNet Site;

Start, stop, pause, resume, or restart a service: Management Services , [Click this line]

Start, stop, pause, resume, or restart a service; Management Services - Windows.

This fix asks me to open Command Prompt. I am not very confident about this, however, I am willing to give it a try if it will restore use of the Synaptecs Pointing Device, and fix one Diagnosed problem.

As I read it, this is what I should do;

1. Open - Command Prompt.
2. Type - net startCLTNetCnService
3. Exit.

I hope that you can make sense of all of this. Please advise if I am about to fall into the dark abyss, and/or any corrections I should make. If this is the fix to my posted Synaptecs Pointing Device, I can then post my own fix advice.

Cheers. sassofalco.

Brink · Oct 16, 2008

The command should be safe to do. It will only attempt to start the CLTNetCnService service. However you should type net start CLTNetCnService with a space instead for it to work.

Another option is to try and start and set the CLTNetCnService service to Automatic in the Services window.

Hope this helps,
Shawn

dinesh · Oct 16, 2008

Nice piece of information.

sassofalco · Oct 16, 2008

Brink said:
The command should be safe to do. It will only attempt to start the CLTNetCnService service. However you should type net start CLTNetCnService with a space instead for it to work.

Another option is to try and start and set the CLTNetCnService service to Automatic in the Services window.

Hope this helps,
Shawn

Thanks Shawn,

Second option seems to be the best for me, but I was unable to complete it because of this wee note from Teacher;

View attachment 7330

Correct me, but this would appear to suggest that I need to go looking to install a Driver for the Touchpad.

Dwarf · Oct 16, 2008

Hi sassofalco,

Oh dear! That message has nothing to do with a driver for your touchpad. Do you have Norton Anti-Virus or Norton Internet Security on your laptop? Symantec is linked with Norton and, if you check Google for Norton or Symantec problems with Vista you will find lots of reports (just checked - Google returned 10,600,000 and 10,100,000 results respectively). Many people (and that includes me, even though I have used Norton/Symantec products in the past) recommend that you uninstall their products and instead use an alternative which is Vista compatible.

Brink · Oct 16, 2008

Sassofalco,

I would agree with Dwarf and uninstall Norton. If you have any trouble with uninstalling it, then use the Norton Removal Tool to finish uninstalling it.

sassofalco · Oct 16, 2008

Hello Dwarf and Shawn...again,

Capital!... Chaps!

Jeez you Guys are kind to Fossils.

Must be 'residue' from Norton offer of 3 months free etc. that came with Laptop package. Norton was subsequently uninstalled before Windows Live OneCare was installed. Everything honkey-dorey there....no problems.

So, in essence then, I can disregard that Error as being immaterial and irrelevant.

I have gone to Services (Local) where in Properties under the General Tab, it was showing as Automatic Startup. This function, I have now Disabled.

Further, under the Log On Tab, where the list heading 'Hardware Profile' showed Undocked Profile, and the 'Service' heading showed it as Enabled, that function too has also been Disabled.

I now intend to restart the system, and do another System Health Report to see if there are any variations in the results. Will post if different.

Away now to try and 'rediscover' the bloody TouchPad!***See edit note.

Thanks Both.

The Fossil found his Brain!
The solution was right in front of my rather large proboscis.
First - Go to; Control Panel>Programs and Features>Synaptics Pointing Device Drivers[Right click]...Uninstall.
Second - Go to; http://www.synaptics.com/ >Support and Driver Downloads>Drivers>Select for your system.
Bingo!

sassofalco · Oct 16, 2008

Dwarf said:
Hi sassofalco,

Oh dear! That message has nothing to do with a driver for your touchpad. Do you have Norton Anti-Virus or Norton Internet Security on your laptop? Symantec is linked with Norton and, if you check Google for Norton or Symantec problems with Vista you will find lots of reports (just checked - Google returned 10,600,000 and 10,100,000 results respectively). Many people (and that includes me, even though I have used Norton/Symantec products in the past) recommend that you uninstall their products and instead use an alternative which is Vista compatible.

Brink said:
Sassofalco,

I would agree with Dwarf and uninstall Norton. If you have any trouble with uninstalling it, then use the Norton Removal Tool to finish uninstalling it.

Hello Guys,

Please see the above post that I stuffed up in preparing.....Learning by mistakes!

Your advice worked to the "T". System Health is clean, clean, clean, and I have a far better and improving understanding of how this danged thing is supposed to help, not hinder.

Thanks. sassofalco.

System Health Report

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