Windows explorer no responding

[richc46]

Yes, that is right. All we are doing, now, is trying to find the cause. If it works with clean boot we will most definately find the cause.

 

[jarretdefeater]

Didn't work out. Will I need to go back through config to reverse the boxes I clicked? If it helps or not, here is the file which keeps hanging up. This time it showed zero objects infected (obviously didn't finish the scan however). It can take up to 5 minutes reading this file as the "objects scanned" goes through hundreds of numbers.
c:ProgramAata\norton\{OC55C096-OF1D-4F28-AAA2-85EF591126E7}3N60_4.1.0.32\QBackup\{BC043AB6-1416-4398-833E-99CFB4DF1D53}\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

 

[richc46]

Yes, go back and check all the boxes so things go back the way they were.

 

[jarretdefeater]

OK, i have done that and re-booted. Still have norton disabled.

 

[richc46]

You might as well enable Norton again. When we disabled it did not do any good.

 

[jarretdefeater]

Makes sense to me, norton enabled again.

 

[jarretdefeater]

Should I try to actually run norton separately again vs maleware?
Fyi, approx 3 yrs ago i had a bug on this computer and took it to a repair shop. The fella there gave me 6 system recovery discs. Don't know if this info is helpful or not as I had never heard of creating a recovery point until reading some of the threads on the forums.

 

[richc46]

Do the following
Run the quick scan in quick scan mode. If negative try the Anti Virus, again.

 

[jarretdefeater]

Forgive me but i am confused..... I know where the quick scan box is but what is "quick scan mode"?

 

[richc46]

LOL Just run the quick scan.

 

[jarretdefeater]

I thought so but..... :-)

Here goes.....

 

[jarretdefeater]

Quick scan finished. Found 1 object from "mywebsearch".

 

[richc46]

OK follow the instructions on malwarebytes to get rid of it.

 

[jarretdefeater]

Ok, done. Ran full norton also and all it came up with was 2 cookies. Shall I reboot the computer and see if explorer works or make another feeble attempt at the full malware scan?

 

[richc46]

Actually, if you made a malware scan in safe mode and a quick scan. Your system should be clean of malware, at this point.

 

[jarretdefeater]

So, delete the files in quarantine (11 of em), reboot and see if windows explorer works right?

 

[richc46]

Put them in quarrantine and see what happens.
Quarrantine has the same effect as delete. The malware become harmless.

 

[jarretdefeater]

exited out of everything, re-booted and clicked on the windows update and guess what??? Unfortunately I rcv'd the same msg: windows explorer not responding, microsoft trying to find a solution, box disappears, all desktop icons and system trays disappear while the mouse freezes for a few minutes before i can do anything else.

 

[richc46]

This is what I am going to do. Since each member has his own talents and skills, I am going to contact our malware expert, to make sure there is no hidden malware on your system. Is that OK with you?

 

[jarretdefeater]

Do what ya gotta do Richard. You already have been VERY patient with me on this and I am GRATEFUL. Obvious to me that the problem is deeper so that would be great if ya don't mind. Any idea how long it may take for a reply (guestimated that is)? Have some running around to do in town so may be off for an hour.