Vista 64 Audio Problem?

[midknightmason]

well, I've tried to install the realtek drivers, but nothing happens. I run the setup, it tells me to restart and there's nothing. Device manager still says the same. and No new options under any sound file.

 

[Frostmourne]

In device manager choose update driver and locate the unzipped drivers in a local search. Then reboot.

 

[midknightmason]

and Lemur, when I click on "High Definition Audio Device" this is the info it gives me, did I click on the right thing? I didn't have a tab for sound, only sounds under devices.

Property Value
Device ID HDAUDIO\FUNC_01VEN_11D4DEV_989BSUBSYS_10438372REV_1003\418DBCFAE00001
Status 0x0180200a Started
Problem 0x00000000 (0)
Service HdAudAddService
Capabilities 0x00000000
Config Flags 0x00000000
Class MEDIA
Manufacturer Microsoft
Hardware IDs HDAUDIO\FUNC_01VEN_11D4DEV_989BSUBSYS_10438372REV_1003
HDAUDIO\FUNC_01VEN_11D4DEV_989BSUBSYS_10438372
Compatible IDs HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_3A3EVEN_11D4DEV_989BREV_1003
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4DEV_989BREV_1003
HDAUDIO\FUNC_01VEN_11D4DEV_989BREV_1003
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_3A3EVEN_11D4DEV_989B
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4DEV_989B
HDAUDIO\FUNC_01VEN_11D4DEV_989B
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_3A3EVEN_11D4
HDAUDIO\FUNC_01CTLR_VEN_8086VEN_11D4
HDAUDIO\FUNC_01VEN_11D4
HDAUDIO\FUNC_01CTLR_VEN_8086CTLR_DEV_3A3E
HDAUDIO\FUNC_01CTLR_VEN_8086
HDAUDIO\FUNC_01GFVEN_11D4DEV_989BSUBSYS_10438372REV_1003
HDAUDIO\FUNC_01
Class GUID {4d36e96c-e325-11ce-bfc1-08002be10318}
Location Internal High Definition Audio Bus
Bus number 0x00000000
Enumerator name HDAUDIO
Description High Definition Audio Device
Driver {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
Physical Object Name \Device\0000005a
UI number 0x00000000
Bustype GUID {41203534-2037-3144-2042-422044362041}
Legacy bus type 0x00000005
Device Type 0x0000001d
Install State 0x00000000
Security 01 00 04 90 00 00 00 00 00 00 00 00 00 00 00 00 14 00 00 00 02 00 5C 00 04 00 00 00 00 00 14 00 00 00 00 10 01 01 00 00 00 00 00 05 12 00 00 00 00 00 18 00 00 00 00 E0 01 02 00 00 00 00 00 05 20 00 00 00 20 02 00 00 00 00 14 00 00 00 00 E0 01 01 00 00 00 00 00 01 00 00 00 00 00 00 14 00 00 00 00 E0 01 01 00 00 00 00 00 05 0C 00 00 00
Security (SDS form) D:P(A;;GA;;;SY)(A;;GXGWGR;;;BA)(A;;GXGWGR;;;WD)(A;;GXGWGR;;;RC)
Device Address 0x00000001

Device Configuration File hdaudio.inf
Driver HdAudio.sys
DisableSetupDiChangeState 00 00 00 00
InfPath hdaudio.inf
IncludedInfs ks.inf
wdmaudio.inf
InfSection HdAudModel
ProviderName Microsoft
DriverDateData 00 80 8C A3 C5 94 C6 01
DriverDate 6-21-2006
DriverVersion 6.0.6000.16386
MatchingDeviceId hdaudio\func_01
DriverDesc High Definition Audio Device
KS 1

Class MEDIA
ClassDesc @mmci.dll,-3000
Sound, video and game controllers
IconPath %systemroot%\system32\mmsys.cpl,-3004
LowerLogoVersion 5.1
Installer32 mmci.dll,MediaClassInstaller
UpperFilters ksthunk

 

[Frostmourne]

Do you see this:

 

[midknightmason]

It doesn't give me the option to update drivers in the device manager. I can uninstall and then it finds it again, or I can disable. There's no other option for updating drivers. When I search for drivers in the file where i saved realtek, it searches and then says the device is up to date. And when I pick from a list, thats the only one selectable.

 

[midknightmason]

Mine just says High Definition Audio Device under sound and video game controllers.

 

[Frostmourne]

What does dxdiag say when you enter that into the start menu, in the sound tab - what date for the driver?

 

[midknightmason]

The date is 6/21/2006. and what do you mean? Dxdiag when I enter what into the start menu?

 

[Frostmourne]

If thats the date the update wasn't installed. You sure you can't right click the entry in device manager and choose update?

 

[midknightmason]

Positive. I can't update it that way no matter if I choose search the internet or browse my computer.

 

[Frostmourne]

Choose browse the computer and extract the realtek drivers. You downloaded the .zip versions of the drivers, right? Not the .exe. You need the .zip. Extract that, then tell device manager to search that.

 

[midknightmason]

Ok, I was finally able to install the Realtek HD audio drivers. I had to select the program from the list and uncheck the box that says "click for compatible software."

However, on installation there are now no volume options for anything. And there is a yellow triangle on the realtek driver in device manager.

The version I have is the latest from the site, dated oct 12. 2009.

 

[MyMindofWonder]

hhmm.... i'm back hopefully to give useful info this time lol. Try seeing if there are any settings in the user account your on that are conflicting with your sound.. Create a new user on your computer and see if your sound is working. If this resolves your issue, you know it is preference related (for example, some kind of setting in another program), if not, its possible it is system wide and the root cause would be something like hardware, drivers, device, etc. If you think it could be hardware related, try installing the previous OS and see if the hardware works, i know thats an overkill, so that'll probably be your last resort. Hope this helps you in atleast narrowing things down....

 

[MyMindofWonder]

Hardware meaning your sound card of course, i know you stated the mic and everything works on another machine.

 

[midknightmason]

I actually just spent about 3 1/2 hours reinstalling vista and setting up new user profiles and still nothing. This computer was built from the ground up and I've checked all the hardware as far as connections inside and everything is good there and I've researched the motherboard extensively and there's not problem like this that I could find that wasn't vista related. There's no sound card, only onboard audio.

 

[midknightmason]

I'm actually wondering at this point, if buying a sound card would actually fix this? or would I still have the same problem with USB and mic inputs?

 

[lemur]

I'm actually wondering at this point, if buying a sound card would actually fix this? or would I still have the same problem with USB and mic inputs?

I hate that you'd have to buy a sound card, but you can pick some up pretty cheap.

 

[lemur]

Creative Labs Sound Cards at TigerDirect.com

Just make sure they have drivers compatible with your OS.

 

[MyMindofWonder]

Maybe there is some kind of incompatibility with vista and your hardware ?? Even though i looked up your mother board and... i want one lol. It sounds like you have reinstalled vista 64 bit.... Just to see if Vista 64 is the root cause, try installing XP or something other than 64 bit vista. Otherwise you can go out and see if a new sound card will resolve your issue. Seems like your in to music with your guitar and mic and what not, there are some nice sound cards out there for relatively cheap (Check newegg.com)

 

[midknightmason]

Well, after installing the soundcard, Still no change. No input device will make a sound. So back at square one.