USB Mouse Sometimes Failing

In Control Panel, under Device Manager, I see 'Mice and Other Pointing Devices' and as a subdirectory 'HID-compliant mouse'. Under the latter, I see an option to update, uninstall, and disable. I do not see a roll back facility!
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
I assume you're looking at the Driver tab. Is it there but greyed out? I've attached what I see. Maybe there's no driver to roll back to. I would just install the Dell driver.
 

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My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
Yes, it is there and greyed out.

I note that my driver is provided by Microsoft. So I could update it from this tab, or download the driver recommended by DELL. I remember you saying that the latter would be the better option.

I have described my problem on the Dell forum site to see if anyone there has any comments. So far, no advice.

As a matter of interest, if the updated driver failed so that I needed to 'roll back', would I have lost control of the mouse? If so, control might be a problem.

Best wishes.

PS. Thanks for staying with my thread.
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
I guess you have a Windows driver. For laptops, it's best to use the driver from the vendor. I don't think using it will disable your mouse. As we discussed, you can always reinstall the driver that your replacing.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
Yes.

I use a Tower system - DELL Dimension E520.

I thought it might disable the mouse because if I replace the current driver with another that, for some reason, does not work, then the mouse wont work, and I am left wondering how to roll back without a mouse. But looking at the driver tab, it does appear that rolling back would not be a problem. I am not used to using a pc without a mouse.

If it was a driver problem would the issue not occur much more often, perhaps constantly?

Best wishes.

PS. In c:\dell\drivers I have the folders R150193 and WinVista.

But from control panel - Device manager - Mice I see the Microsoft driver (21/6/2006).

Am I right in thinking that those drivers I see in the ...Dell\drivers directory are probably not associated with the mouse, but are driving other devices?

In other words my mouse is driven by the Microsoft driver.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
The best I can find for this R150193 driver is that it is for the NVIDIA NForce4 Serial ATA controller. So this shouldn't have anything to do with your mouse.

You confirmed that you're using a Windows driver. As such, installing the Dell driver shouldn't be an issue. If, for some reason, it didn't work in Windows, then it would run during Safe Mode and you can do a rollback there or do a system restore. If it makes you feel more comfortable, set a system recovery point before installing the Dell driver.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
I am afraid to say that I am lost.

Why would I install the Dell driver (R150193) if it controls the NVIDIA NFORCE4 Serial ATA controller - whatever that is.

Are you suggesting upgrading both (the Dell driver, and the Windows mouse driver). Remember that my R150193 appears to be a later version of the driver on the Dell site.
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
I don't want you to install that driver because, as I pointed out, it's not for your mouse. I want you to install the Dell mouse driver from their website, if one exists.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
The only file that I have found so far is R141725.EXE. This is the original release.

My Dell drivers folder contains R150193 as stated. I have never updated the driver, to my knowledge. The currently installed Windows driver is the file that was installed at the build.

I will wait a while untill I can resolve this issue.
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
Don't worry about what's in the Dell Drivers folder. Just try the mouse driver that you found.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
I think you should try ruling out a physical issue first. With the mouse installed, move the cord around and fiddle with the cord at the USB end as well as the entry into the mouse. See if you end up losing the device in Windows. If you don't, then the wiring should be fine (not frayed internally, which can sometimes happen).

If your system is set to automatically update device drivers, then it is possible that your mouse driver was silently updated and is somehow conflicting with other software (system or otherwise). There shouldn't be any problem with rolling back to an earlier version. Mouse drivers are usually very robust out of the box and are updated only to deal with newer hardware, operating system updates, and specific defects that were deemed necessary to fix. But more times than not the update isn't really needed. I would try using an earlier one for a while. If the problem still happens, then apply the update again. If the problem continues then there must be some kind of device problem that is not easily remedied. A mouse is a very inexpensive peripheral. I'd buy yourself a new one and save yourself further aggravation.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
'Don't worry about what's in the Dell Drivers folder. Just try the mouse driver that you found.'

Hi,

Do you mean this file 'R141725.EXE' from the Dell site or
updating the Microsoft Mouse in Device Manager - Mice and other pointing devices (evidently this device is working properly.)

I think that you mean 'R141725.EXE'

Best wishes.

Ps. Out of interest. Why can I ignore what is in Dell Drivers folder?
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
I think you should try ruling out a physical issue first. With the mouse installed, move the cord around and fiddle with the cord at the USB end as well as the entry into the mouse. See if you end up losing the device in Windows. If you don't, then the wiring should be fine (not frayed internally, which can sometimes happen).

If your system is set to automatically update device drivers, then it is possible that your mouse driver was silently updated and is somehow conflicting with other software (system or otherwise). There shouldn't be any problem with rolling back to an earlier version. Mouse drivers are usually very robust out of the box and are updated only to deal with newer hardware, operating system updates, and specific defects that were deemed necessary to fix. But more times than not the update isn't really needed. I would try using an earlier one for a while. If the problem still happens, then apply the update again. If the problem continues then there must be some kind of device problem that is not easily remedied. A mouse is a very inexpensive peripheral. I'd buy yourself a new one and save yourself further aggravation.

I am not sure if my system automatically updates drivers. How can I check?
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
UPDATE:

I have received a response on the Dell site.

Evidently, the mouse does not need a driver because it uses the native driver.

I think that this means the mouse uses the Microsoft driver.

PS. I think that the driver programme 'R141725.EXE' (on Dell site) is meant for those users who have more sophisticated mice (mine is two button + wheel)
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
Have you tried it in another computer? Is it still failing?
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Hi,

I don't have access to another computer.

The mouse has only failed once since I started this thread. But when it does fail there is no function (mouse function) untill I disconnect the USB connection at the tower and then re-connect it. I then get full function.

Best wishes.
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
Quite frankly, it sounds like it may be suffering from some internal problem. Drivers usually work or they don't work. When they are intermittent, it's often due to a conflict with another device or some other uncommon issue, but in my experience this is usually quite seldom.

If this is an old mouse, I'd chalk it up to wear and tear and treat yourself to a new one. These days mice are cheap and with a little extra $$ you can get yourself a very nice one without breaking the bank.

Remember... anything that you use for input on a regular basis should be of very good quality, namely the keyboard and mouse. This is the daily user experience and should never be compromised. I once knew someone that struggled with a pesky ball mouse that kept gathering up gunk and skipping. The guy had a ritual for cleaning it about once every two weeks. Despite optical mice being available and not too expensive, he persisted with this annoyance for years... until I gave him an optical mouse as a gift. Afterward, he kicked himself for not having upgraded much sooner. ;)
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
Quite frankly, it sounds like it may be suffering from some internal problem. Drivers usually work or they don't work. When they are intermittent, it's often due to a conflict with another device or some other uncommon issue, but in my experience this is usually quite seldom.

If this is an old mouse, I'd chalk it up to wear and tear and treat yourself to a new one. These days mice are cheap and with a little extra $$ you can get yourself a very nice one without breaking the bank.

Remember... anything that you use for input on a regular basis should be of very good quality, namely the keyboard and mouse. This is the daily user experience and should never be compromised. I once knew someone that struggled with a pesky ball mouse that kept gathering up gunk and skipping. The guy had a ritual for cleaning it about once every two weeks. Despite optical mice being available and not too expensive, he persisted with this annoyance for years... until I gave him an optical mouse as a gift. Afterward, he kicked himself for not having upgraded much sooner. ;)

Thank you for the information.

Do you think it could indicate a forthcomming (writing on the wall) motherboard problem, a dry joint possibly? I hope that you rule this out
 

My Computer

System One

  • Manufacturer/Model
    Dell E520
    CPU
    Pentium D
    Memory
    1 GB
You mentioned you got a response at the Dell forum that you don't need a driver. That's not true. The idea is that it's plug'n'play which would cause it to use the Windows driver. I have no idea what the model number is for your mouse.

The driver we've been talking about is for the Dell Logitech Premium Optical Mouse. That may mean it's wireless and wouldn't apply to your mouse.

I'll get out of this thread since I have nothing more to add.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
Thank you for the information.

Do you think it could indicate a forthcomming (writing on the wall) motherboard problem, a dry joint possibly? I hope that you rule this out

You're welcome. Unlikely it's a MB or solder joint issue. If it was, you could induce the mouse problem by rapping on the computer casing. Plus, plugging the mouse back in corrects it, so the symptom alleviation being directly cured from this makes it even less likely the source is a hardware issue inside the computer. You can rule this out by getting another mouse and seeing if this solves your problem. Maybe you can borrow one from a friend, or buy one from a store that will allow you to return it within a few days if you decide you don't like it (just make sure you're careful with the packaging so you can repack it to look all original).

Symptoms of driver issues can be wide ranging. It is possible for it to be intermittent as driver logic encounters issues and then eventually self corrects, by whatever criteria or sensory input it encounters.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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