unable to to perform pc restore on x64

dpiercy85

Member
I have done everything i can to perform a complete pc restore, but it simply cannot be done. I did it before on my old computer running xp, and believe that vista 64bit does not have the partition. also, i have tried reinstalling. but that just reset my basic desktop settings. my issue is that I'm selling the laptop on ebay and need to wipe everything. does anyone know what i can do?
 

My Computer

If there is no partition, you received a DVD, that serve the same purpose.
Check on line for your particular computer on how to restore factory specs. There is a way.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Wish you luck. If you cant find it, maybe I can help
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Give me the manufacturer and model of your computer. Example Dell xps420.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i've already done F8, Control F11, and tried using the disk. none worked. also, i've not already done a factory restore, so the other person's comment is not accurate.
 

My Computer

I have had 2 Dells, now its a desktop xps 420. I just looked at my manual it gives the same instructions that I gave you. In addition, Dell gives a DVD that can restore.
Make sure that you boot from the DVD when you try to use it.
Go to BIOS and set boot from DVD.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i've already completely reinstalled from the dvd but it did not remove any of my files/folders. and there is absolutely nowhere i could find (after literally over one hour of looking) to pc restore with the dvd.
 

My Computer

Yes I understand that.

But I also understand this

Dell gives you a DVD that restores. If you did use the correct one and it did not restore, I think that you did not boot from that DVD. Boot from the DVD that came with the Dell, and your computer should be back like the day that you brought it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i'm trying to upload a picture i took with my camera of what i see when i do the F8 trick, but it won't load. i don't see the option "repair my computer." i see: enable boot logging, enable low-resolution video, last known good configuration, directory services repari mode, debugging mode, disable automatic restart on system failure, disable driver signature enforcement. I've tried all of them just to see what happens and none do what i want.
 

My Computer

I gave you the ways that I know how to do what you want; but you say they do not work. Thats all that I can do. Maybe another member will come by with help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
when i press F12, it says 'boot menu'. the options are "hard drive", CD/DVD/CD-RW Drive, removable devices, network, diagnostics. i used the second option when i did as described before.
 

My Computer

If you are using a DVD that is the correct option.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I cant explain this, If you boot from the DVD, and it is the DVD that came with the computer, to reset to factory specs, it should work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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