tech support or magicians

[tanuj_chadha]

"tech support or magicians"

This is one question which is bothering me for a long time. Why do people who call in tech support have a feeling that the tech support over the phone is a magician & they would wave a magic wand & the issue is resolved.

Why does this happen ?

 

[z3r010]

But 95% of the time we do wave our magic wand then ask them to reboot and vola the problem is fixed

 

[tanuj_chadha]

And what about the rest 5% ?

 

[echrada]

That is cleared when you tell them to switch on at the wall or why usb connection does not work through ethernet input.

 

[z3r010]

Those are the people you get to phone back in 5 mins and hope somebody else lands the call

 

[echrada]

Exactly!

 

[tanuj_chadha]

If that does not happen then get ready to bang your head against a brick wall.

 

[echrada]

You're quite right Tanuj but unfortunately sometimes you just have to persevere and help them, and that is when the magician comes out. :D

 

[bossmayank619]

why not they want us to tell the email they use to have 3 years ago and dont remember it now. you can just wish you would have been on leave today. and to make it worst tell you that they will sue your company if you dont help with this.
WHERE IS GOD !!!!!!!

 

[z3r010]

Oh yes, I always found the worst ones were the wannabe tech geeks, I always ensured I could blame any problem at all on them guys.

 

[echrada]

Lol

 

[Joan Archer]

Probably because they think that if you're in Tech Support you should know what your talking about

 

[tanuj_chadha]

How can u expect your computer company to remember the user account password for the administrator account !

 

[echrada]

Hi Joan that they do.

 

[Ayporos]

Oh yes, I always found the worst ones were the wannabe tech geeks, I always ensured I could blame any problem at all on them guys.

Tbh most computer problems ARE caused by the users...

Also I've found that the sort of people that tend to call 'tech help' are the type of people you wouldn't want to have a conversation with in a bar, even for 1 minute.

They tend to be out-of-touch morons without a clue

 

[JimJoe]

Oh yes, I always found the worst ones were the wannabe tech geeks, I always ensured I could blame any problem at all on them guys.

When I worked at a university, the Nursing department always asked if something was possible or would work if they did certain things. Asked before breaking it, we got along fine.

The biggest pains I had with computer problems were the MBAs, the people who took a 3 hour 'learn how to use your computer' course given by the local high school after hours, and the Computer Science faculty.

Computer science faculty ? Yup. They would try out computer programs they got on floppy, then turn off their computers and go to lunch. When they came back their desktop PCs wouldn't boot. They tried to claim we had altered their machines, but we worked 1 PM to 10 PM. Finally the campus Dean had to order them to stop using the computer magazine disks. Then their computer problems fell way down in quantity. And those faculty were the worst when it came to back ups.

 

[tanuj_chadha]

One simple question, What do with a customer who wants to install a floppy drive on a system which does not have a port to connect a floppy ? And wants to know how did technology evolve after windows 95 year by year !

 

[echrada]

Tell him to go out and buy a USB floppy drive and stick it in the right hole.

 

[dinesh]

How can u expect your computer company to remember the user account password for the administrator account !

I got a call today and the customer told me that Dell is sending me viruses and he wants his system virus-free. LOL. I mean how sick is that! But its because they are really novice.

 

[bossmayank619]

Probably because they think that if you're in Tech Support you should know what your talking about

i guess you are right joan if a tech dont know what they are talking about they relly dont deserve the job. its like a teacher teaching at school without even any knowledge of that particular subject.