I like to feel that everyone that I help is a friend. I will help you in any way that you like. If you want to reinstall, I will help you in anyway that I can. If you want to try something else, I will help you there, too.
Would you like information on installing the OS?
If we try something else, it may be easier, but may not work. If we reinstall takes long, but it will make everything right, again.