Problem Event Name: BlueScreen

jjwan said:
Alright, it says that ntkrnlmp.exe is the problem. What does that mean for me now?
Click to expand...

Ntkrnlmp.exe is a system file. Run sfc /scannow from an elevated command prompt. What was the Bugcheck_Str code? The Process Name? Also update all your drivers including a BIOS update if you can. Run through google with that info but it all tends to point to the drivers.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
I believe the problem I had was related to software I had added to my computer prior to doing the update. I had installed NIKON CAMERA and Photo editing software that came with my wifes camera - after reading a few posts here, I uninstalled the NIKON Software - then went back and did the Update and Have not had a problem since.

If you were doing ok with your computer prior to the crash and added new software drivers recently before you did the update, I'd put money on it being related - it might be something else, but I would bet that tthis is the problem - now, if you didn't add new software recently it could be some other driver on your computer that is not playing nice with the update but this would be way out of my league - there are others here who know a ton more about this than I do - I tried following one guys advise and downloaded a debugger - but when I started reading how to use it, my eyes glazed over and my head started hurting - I will leave that to the professionals - good luck...glad my wife is still on XP though, wish I was - I don't like vista at all! Can't wait for Windows 7 - hope it really is what everyone says it is!
 

My Computer

System One

  • CPU
    Intel Duo Core CPU [email protected]
    Memory
    4gb
    Graphics card(s)
    HD ?
    Sound Card
    HD Audio
This is happening to me as well. What do you guys suggest?

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.0.6001.2.1.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 1000007e[/FONT]
[FONT=&quot] BCP1: FFFFFFFFC0000005[/FONT]
[FONT=&quot] BCP2: FFFFF800024783B1[/FONT]
[FONT=&quot] BCP3: FFFFFA60019D47D8[/FONT]
[FONT=&quot] BCP4: FFFFFA60019D41B0[/FONT]
[FONT=&quot] OS Version: 6_0_6001[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\Mini082709-02.dmp[/FONT]
[FONT=&quot] C:\Users\LiLNipsFatal\AppData\Local\Temp\WER-32187436-0.sysdata.xml[/FONT]
[FONT=&quot] C:\Users\LiLNipsFatal\AppData\Local\Temp\WER3146.tmp.version.txt[/FONT]
 

My Computer

System One

LiLNipsFatal said:
This is happening to me as well. What do you guys suggest?

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.0.6001.2.1.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 1000007e[/FONT]
[FONT=&quot] BCP1: FFFFFFFFC0000005[/FONT]
[FONT=&quot] BCP2: FFFFF800024783B1[/FONT]
[FONT=&quot] BCP3: FFFFFA60019D47D8[/FONT]
[FONT=&quot] BCP4: FFFFFA60019D41B0[/FONT]
[FONT=&quot] OS Version: 6_0_6001[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\Mini082709-02.dmp[/FONT]
[FONT=&quot] C:\Users\LiLNipsFatal\AppData\Local\Temp\WER-32187436-0.sysdata.xml[/FONT]
[FONT=&quot] C:\Users\LiLNipsFatal\AppData\Local\Temp\WER3146.tmp.version.txt[/FONT]
Click to expand...

It would probably be a good idea to start a new thread. Follow the guide in my sig or .zip up and post the .dmp files.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Hmm...

I tried the guide in your sig but when I try to d/l Windbg, it just takes me back to the Vista Forums. Also, I can't figure out how to PM you. Help, please? :)
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Ok, think I figured it out....

These are my results

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!PnpDelayedRemoveWorker+31
fffff800`024783b1 488b4828 mov rcx,qword ptr [rax+28h]

EXCEPTION_RECORD: fffffa60019d47d8 -- (.exr 0xfffffa60019d47d8)
ExceptionAddress: fffff800024783b1 (nt!PnpDelayedRemoveWorker+0x0000000000000031)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000000000002c
Attempt to read from address 000000000000002c

CONTEXT: fffffa60019d41b0 -- (.cxr 0xfffffa60019d41b0)
rax=0000000000000004 rbx=fffffa8006bc1ca0 rcx=fffff80002240d20
rdx=fffffa80051ca001 rsi=fffffa800750a060 rdi=0000000000000000
rip=fffff800024783b1 rsp=fffffa60019d4a10 rbp=0000000000000001
r8=fffffa600176f000 r9=0000000000000373 r10=fffffa8005f84a48
r11=00000000000007ff r12=fffff80002240b20 r13=fffffa8008939090
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!PnpDelayedRemoveWorker+0x31:
fffff800`024783b1 488b4828 mov rcx,qword ptr [rax+28h] ds:002b:00000000`0000002c=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 000000000000002c

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000226d080
000000000000002c

FOLLOWUP_IP:
nt!PnpDelayedRemoveWorker+31
fffff800`024783b1 488b4828 mov rcx,qword ptr [rax+28h]

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER: from fffff80002478555 to fffff800024783b1

STACK_TEXT:
fffffa60`019d4a10 fffff800`02478555 : fffffa80`06bc1ca0 fffffa80`08939090 fffffa80`08939090 00000000`00000000 : nt!PnpDelayedRemoveWorker+0x31
fffffa60`019d4a60 fffff800`02173c69 : 00000000`00000000 00000000`00000001 00000000`00000000 fffffa80`074c9ae0 : nt!PnpChainDereferenceComplete+0x115
fffffa60`019d4aa0 fffff800`0247cd79 : 00000000`00000000 fffffa80`0750a000 fffffa80`07527de0 00000000`00000001 : nt!PnpIsChainDereferenced+0xc9
fffffa60`019d4b20 fffff800`0247cffc : fffffa60`019d4cf8 fffffa80`0853e400 fffffa80`051ca000 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xf99
fffffa60`019d4c70 fffff800`0237d6c7 : 00000000`00000001 fffffa80`0853e4b0 fffff880`0dfbc430 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0x4c
fffffa60`019d4ca0 fffff800`020a1e4a : fffff800`022a9494 fffff880`0dfbc430 fffff800`021d78f8 fffffa80`051ca040 : nt! ?? ::NNGAKEGL::`string'+0x4a314
fffffa60`019d4cf0 fffff800`022b9573 : fffffa80`0853e4b0 00000000`00000000 fffffa80`051ca040 00000000`00000080 : nt!ExpWorkerThread+0x11a
fffffa60`019d4d50 fffff800`020d0ff6 : fffffa60`017d2180 fffffa80`051ca040 fffffa60`017dbd40 00000000`00000001 : nt!PspSystemThreadStartup+0x57
fffffa60`019d4d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!PnpDelayedRemoveWorker+31

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a67e1a0

STACK_COMMAND: .cxr 0xfffffa60019d41b0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_nt!PnpDelayedRemoveWorker+31

BUCKET_ID: X64_0x7E_nt!PnpDelayedRemoveWorker+31

Followup: MachineOwner

Guess that's the hard part. I left click on your name and have no option to PM you. I can just see your public profile, find posts and add you to my contacts. Strange because I'm familiar with these types of forums....
---------
 

My Computer

System One

Something is interfering with the kernel. Update to SP2, and update all your drivers - video, sound and BIOS. Also have you installed any new software recently? Is this an HP Pavillion laptop?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
LiLNipsFatal said:
Frostmourne said:
Something is interfering with the kernel. Update to SP2, and update all your drivers - video, sound and BIOS. Also have you installed any new software recently? Is this an HP Pavillion laptop?
Click to expand...

Dell Studio Desktop....
Click to expand...

Try updating the drivers. Have you changed any software, especially antivirus? In installed updates do you have (KB973879) installed?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Ok, just got a blue screen as i was posting and i changed my settings to display the blue screen. Would it help if I posted the stop error?

Is SP2 a recommended update? I don't see it anywhere. I have noticed my computer has gotten a lot of updates recently.

yes, KB973879 just updated yesterday....

BTW: THANKS so much for your help!!!!
 

My Computer

System One

I don't know if this is related but I ALWAYS get Event ID 4321 NetBT errors that I've been trying to troubleshoot for a while now. I've changed my computer name and domain in the recent past and also deleted "ghost" NIC cards where I had tried to troubleshoot in the past.

I can't think of any new programs I've installed recently. I got rid of AVG a while ago....
 

My Computer

System One

LiLNipsFatal said:
Ok, just got a blue screen as i was posting and i changed my settings to display the blue screen. Would it help if I posted the stop error?

Is SP2 a recommended update? I don't see it anywhere. I have noticed my computer has gotten a lot of updates recently.

yes, KB973879 just updated yesterday....

BTW: THANKS so much for your help!!!!
Click to expand...

LNF

It would be ewsier and faster if you went to c:\winodws\minidunp, zip'ed the dump file (*dmp) and uploaded it for s to look at.

In the interim, can you boot into safe mode? do you have a backup with which to restore? 32bit or 64?

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
jjwan said:
Thanks Frostmourne. I'm sorry if this is a dumb statement, but I can't seem to find the minidump folder in windows.
I know the location is C:\Windows\Minidump\Mini082609-04.dmp, but it isn't coming up in my searches either. I'm sort of baffled
Click to expand...

Minidump might be hidden. do you have show all files and folders checked? do a search for *.dmp and you should be able to find it

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
jjwan said:
Thanks! I found it, but this forum wont let me upload .dmp files.
Click to expand...

You need to zip it to upload it to us. It will let you attach a zip file

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
LiLNipsFatal said:
I don't know if this is related but I ALWAYS get Event ID 4321 NetBT errors that I've been trying to troubleshoot for a while now. I've changed my computer name and domain in the recent past and also deleted "ghost" NIC cards where I had tried to troubleshoot in the past.

I can't think of any new programs I've installed recently. I got rid of AVG a while ago....
Click to expand...

Update the wireless drivers too. What is the new BSOD?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
64 bit. I have a lot of system restore points but don't have a system backup....

Is that easy to put on a usb hard drive?

I have the dump file zipped. How do I upload?

Updated a lot of my drivers. The only one that updated was RealTek PCIe GBE Family Controller. A RealTek update is also recommended in Windows Update....
 

My Computer

System One

LiLNipsFatal said:
64 bit. I have a lot of system restore points but don't have a system backup....

Is that easy to put on a usb hard drive?

I have the dump file zipped. How do I upload?

Updated a lot of my drivers. The only one that updated was RealTek PCIe GBE Family Controller. A RealTek update is also recommended in Windows Update....
Click to expand...

Upload via the attachment option. Update everything.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Frostmourne said:
LiLNipsFatal said:
64 bit. I have a lot of system restore points but don't have a system backup....

Is that easy to put on a usb hard drive?

I have the dump file zipped. How do I upload?

Updated a lot of my drivers. The only one that updated was RealTek PCIe GBE Family Controller. A RealTek update is also recommended in Windows Update....
Click to expand...

Upload via the attachment option. Update everything.
Click to expand...

Sorry I'm slow. Tried to update the RealTek update I mentioned and it failed with error code 80070103. I'll keep going through and updating the rest of my drivers. Do I have to do them one by one?

Here's the zip file....

Most recent BSOD said....

Stop 0x0000007e
0xFFFFFFFFC0000005
0xFFFFF800024883AA
0xFFFFFA60019B17D8
0xFFFFFFA60019B11B0
 

Attachments

My Computer

System One

LiLNipsFatal said:
64 bit. I have a lot of system restore points but don't have a system backup....

Is that easy to put on a usb hard drive?

I have the dump file zipped. How do I upload?

Updated a lot of my drivers. The only one that updated was RealTek PCIe GBE Family Controller. A RealTek update is also recommended in Windows Update....
Click to expand...

To update the zip'ed dump file look for the attachment icon (its shaped like a paperclip) in your reply window


Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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