page up problems

[ronieng]

I have a problem that won't go away- while working on any kind of software (either from the MS house, or from other places), my system decides to scroll up, and stay there. it doesn't let me scroll back down to the place i was working. imagine that you are in the calender of outlook- and sudenly you are in 1996, and it will not come back to the present. this thing happens with different mouses attached to the computer, and when only the internal mouse is attached.
I have a Lenovo T-500 with Vista Buisness installed on it. a support call to IBM gave me the suggestion to install a new mouse driver- I did that, it happened again. the only way to be able to work again is to restart the system.
i have scanned the computer using Anti-virus. loaded all the updates the system reomends, and am now ready to give up.
anybody has an idea what can be done?

 

[judge1974]

How consistent is it? Meaning, does the problem happen almost all of the time? If you start up Outlook, go into Calendar and then unplug the mouse and leave it for a while, does it still happen? If so, then it's not likely a mouse problem

I'm wondering whether there is a key stuck down on your keyboard or something (like Page Up, Page Down, or Tab)

You could do a similar test as above, but unplug the keyboard instead and see if you are having the same problem

Are these wired or wireless keyboard and mouse you're using?

 

[lordbob75]

Are these wired or wireless keyboard and mouse you're using?

Wouldn't matter.

Does this happen on the internet too? Or what?

This is a laptop right? Go into device manager (right click computer -> properties -> hardware tab -> device manager) and find the mouse and Keyboard. Disable the built in mouse. See if it continues. If so, enable it, and disable the keyboard. So on until something works.

~Lordbob

 

[H2SO4]

Try disabling the touchpad and the trackpoint in the BIOS.

The symptom you describe suggests a hardware level issue, possibly caused by the upper-right edge of the touchpad continuously registering pressure and interpreting it as a "scroll up" command (swiping your finger along the right edge of the touchpad generally serves as the up-down scrollbar on most machines).

If it still happens even with all onboard pointing devices disabled in the BIOS, I'd suggest running in safe mode long enough to conclude whether the same thing is evident there. If so, it's a matter of hunting down the normal-mode-only component thats responsible. "Autoruns" from Sysinternals can help.

 

[lordbob75]

Try disabling the touchpad and the trackpoint in the BIOS.

The symptom you describe suggests a hardware level issue, possibly caused by the upper-right edge of the touchpad continuously registering pressure and interpreting it as a "scroll up" command (swiping your finger along the right edge of the touchpad generally serves as the up-down scrollbar on most machines).

If it still happens even with all onboard pointing devices disabled in the BIOS, I'd suggest running in safe mode long enough to conclude whether the same thing is evident there. If so, it's a matter of hunting down the normal-mode-only component thats responsible. "Autoruns" from Sysinternals can help.

Exactly. It could also be a driver problem, in which case using the MSConfig "diagnostic startup" will be your best-est friend forevers.

~Lordbob

 

[judge1974]

Are these wired or wireless keyboard and mouse you're using?

Wouldn't matter.

Does this happen on the internet too? Or what?

This is a laptop right? Go into device manager (right click computer -> properties -> hardware tab -> device manager) and find the mouse and Keyboard. Disable the built in mouse. See if it continues. If so, enable it, and disable the keyboard. So on until something works.

~Lordbob

aw yeah. I didn't notice it was a laptop. My bad

 

[lordbob75]

Are these wired or wireless keyboard and mouse you're using?

Wouldn't matter.

Does this happen on the internet too? Or what?

This is a laptop right? Go into device manager (right click computer -> properties -> hardware tab -> device manager) and find the mouse and Keyboard. Disable the built in mouse. See if it continues. If so, enable it, and disable the keyboard. So on until something works.

~Lordbob

aw yeah. I didn't notice it was a laptop. My bad

I don't recall him saying, I just guessed.

~Lordbob

 

[ronieng]

thanks for all the suggestions. in the meantime I found this post Jon Schneider's Tech Blog: Workaround: Thinkpad gets into "always scroll down" state
that suggests it is a hardware problem. the trick there really works
I will try disabling my touch pad.