Outgoing email issue

[markz12345]

I can send an email from Windows mail with no problem. But sending an email generated from Quickbooks which launches Windows mail fails everytime. This has worked for 2 years without a problem and I can not trace out the problem. This is the error info.

The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was 'morrison2002@aol.com'. Subject 'Sales Receipt from Home Theater and Satellite', Account: 'AOL Mail', Server: 'smtp.aol.com', Protocol: SMTP, Server Response: '550 5.1.1 <morrison2002@aol.com>: Recipient address rejected: aol.com', Port: 587, Secure(SSL): Yes, Server Error: 550, Error Number: 0x800CCC79

 

[Madhur B]

Hi markz12345,

We can try few troubleshooting steps for this issue:

1. Open your mail client.
2. From the Tools menu, select Accounts.
3. Select your mail account and click Properties.
4. From the Server tab check My server requires authentication.
5. Click OK.

Please post the results.

 

[markz12345]

I have checked that setting early on. I have read all the posts I could find and tried them all. Including changing from IMAP and then changing back.

This problem seems to be off the beaten path. Because I can send emails directly out of Microsoft mail I have to believe its a Quickbooks problem. I really do not want to pay their high consulting fees to fix thier software!

 

[Madhur B]

Hi markz12345,

Check if Windows Mail is set as default, providing the link for detailed instruction Change the default e-mail program

If issue persists, then change the settings in Quickbooks to check if Windows mail is set as defaults.

Please reply if you have any further questions.