MS Word 2007 error on shut down

[blazinfury]

This won't work and I tried it. When i follow this procedure, I have 2 folders, one is called "Data" and the other is called "Old-Data" and so I cannot rename the folder that says "data" into "old-data" because that folder already exists. What do I do now?

 

[tyounis]

Almost everytime when I wanna shut down Word 2007 it's giving me an error an restart the app??? I think (but not sure) it has something todo with the temp files he's not able to turn off??

Anybody has any experience with this problem??

First, background.

08-10-08 ordered a Dell Studio Laptop with Vista Home Premium 32.

08-24-08 Computer arrives. Everything but sound card in working order. Downloaded some corrected drivers. Fixed soundcard problem.

09-01-08 Installed registered version of MS Outlook 2007 and then installed registered version of MS Office 2007. Backed up Outlook .pst file from old laptop, restored .pst file to new laptop. I set the system up to download and automatically install Windows Updates each morning at 3am. Everything, including MS Word 2007 works normally for several days.

09-12-08 8am – I noticed a Windows Update had take place and had terminated normally. The update had automatically restarted the laptop (I leave my laptop on at night to perform register edits, security scans, and backups of important folders.)

09-12-08 930am – I double-clicked an MS Word file attached to an email. The file opened in MS Word. I started experiencing all the issues described in this thread. I worked around the problem for a couple of days. I did not associate the MS Word failure with the previous night’s Windows Update.

09-14-08 Finally had time to investigate the problem. Googled it, and was directed to several forums. As suggested in some of the forums, changed the default printer. Did not fix the problem. Eventually found the suggestion to use regedit to rename the Data and Options folders. (I’ve never had an Addins folder.) Restarted the computer. MS Word works flawlessly.

09-15-08 Laptop had been restated during the night. Noticed Windows Update had downloaded an installed updates overnight. Around 930 am I opened an MS Word document. Problem had reappeared. I checked Windows Updates. New updates were downloaded and installed EXCEPT MS Office SP1. Completed installation of Windows Update Office 2007 SP1. Restarted computer. DID NOT perform regedit repair. Opened and used MS Word doc. Problem repaired.

Conclusion: the problem is created by a Windows update (in my case the one on 09-12-08) - which is why it appears “all of the sudden.” The problem was repaired with the Office 2007 SP1. I’m interested to see if the problem re-appears with my next Windows update.

I’ve posted a scrolling .png image of the update history of the computer here:

http://www.b2bmarketingpro.com/updates.png

By the way, I noticed that several members had tried the regedit repair and were concerned when they tried to rename the files more than once.

If you have to perform the repair more than once, simply delete the oldData, oldOptions, and oldAddins folders, then rename the Data, Options, and Addins folders again. Giving them new names makes them invisible to office. You can actually call them whatever you want, e.g., badData, archiveAddins, or backupOptions – it doesn’t make any difference.

 

[tyounis]

Delete the "old-files" first. They're invisible to MS Office. Then rename the Data, Options, and Addin files again. You can do this over an over again if you're experiencing the problem over and over again. Renaming them only forces MS Office to create them again, because it things they're not there.

Regards,

t.

 

[chili625]

So I followed the steps to change Data to Old-Data and now somehow Vista has crested a NEW folder called Data and Word is back to giving me the same stupid error message! :sa: Does anyone know anything about this or has anyone had this problem?

 

[catswhiskers]

Tresan: Have just joined the forum and this is an immediate win. You're a legend!

 

[susanmc713]

I am having this same problem with PowerPoint. I looked for a "data" folder, but there isn't one. Anyone have the register edit for PowerPoint? Thanks!!

 

[shelley88]

GUYYYYYYYYYS!

I am having the same issue but cannot find the data folder.. only add-ins. does any suggest anything?

 

[delphin]

Type winword /safe in run and hit enter. This will open word in safe mode, close it.

Is it hanging while closing?

 

[mbrubacher]

I've been having the same issue. I opened Word in safe mode by running the command you provided. It did not hang on closing. In other words, it closed normally. Any suggestions. Thanks for the help.

 

[delphin]

Open word click on the orbit and select word options. In the option window select add in and click on go.




There you will find the add ins added to word. Disable one by one and check

 

[mers416]

I just ran across this problem today and I have been looking on this site for a fix and found that none worked. But this is what I ended up doing to fix the problem that I had.

Excel closes and restarts. I found that if you go to the “More Command” on the top toolbar and click on the Add-Ins then go to the bottom drop down menu to the “Disabled Items” and click on the items that are disabled to enable, then close Excel and re-open Excel it should work.
This fix will probably work for Word, PowerPoint, Outlook .
Also if the Add-Ins can be unchecked then uncheck them, if you have to go to Regedit then change the numbers to 0

 

[LucieR]

Tresan, you are a Genius. I struggled for 3 weeks before I found this forum. You ROCK! Thank you.

 

[ryane]

I just figured out a fix.

Start, Accessories, Run

Enter "regedit" and hit enter

Now look into:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word
Find the "Data" folder and rename it to "Old-Data"
Start Word again and the problem is fixed.
It seems its due to a change in the standard settings in the last office update - and hence has nothing to do with drivers og vista sp1 etc.

You are absolutely brilliant! This problem didn't start affecting me until this past week, but the fix worked! Thanks so much, it was driving me crazy!
​

 

[go101t]

I just figured out a fix.

Start, Accessories, Run

Enter "regedit" and hit enter

Now look into:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word
Find the "Data" folder and rename it to "Old-Data"
Start Word again and the problem is fixed.
It seems its due to a change in the standard settings in the last office update - and hence has nothing to do with drivers og vista sp1 etc.

### Tresan you rock. This resolved the problem that started happening two days ago on my Vista PC. Thanks.

 

[buddyrichrocks]

i found this:
Word 2007 won't shut down - Microsoft Answers
basically there seems to be no renaming of the "Data" folder - just a deletion

 

[garrysome3003]

Thanks a lot for your help. I am new to this side but got very essential info, even i was facing this MS-office problem.

 

[nanyuk]

Many thanks, i had the same problem and here it is solved!! voila
Thanks again