Internet explorer is not responding

[lynyrdou812]

I am having connection problems using Windows Vista. I will use a search engine or go directly to a site and an error message will come up and say "Internet Explorer has stopped working". This happens very frequently. I just installed Vista Home Premium 64 bit. Never happened with XP. Can someone shed some light on this problem. Thanks.

 

[zigzag3143]

lynyrd

can you go into event manager (type event manager in search) go to the windows log> application tab. Look for errors (they have red "X" in the left hand column) that mention IE. using the built in snipping tool make a screenshot of 1 of them and upload it to us using the attachment icon (shaped like a paperclip) in the reply form.

Ken

 

[lynyrdou812]

Log Name: Application
Source: Application Error
Date: 9/23/2009 6:09:33 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Roy-PC
Description:
Faulting application iexplore.exe, version 8.0.6001.18813, time stamp 0x4a6621ae, faulting module Smrt-Shpr.dll, version 2.5.1.1, time stamp 0x48eb84e3, exception code 0xc0000005, fault offset 0x0004f373, process id 0xce8, application start time 0x01ca3cb3ab65d065.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-09-24T01:09:33.000Z" />
<EventRecordID>3093</EventRecordID>
<Channel>Application</Channel>
<Computer>Roy-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.6001.18813</Data>
<Data>4a6621ae</Data>
<Data>Smrt-Shpr.dll</Data>
<Data>2.5.1.1</Data>
<Data>48eb84e3</Data>
<Data>c0000005</Data>
<Data>0004f373</Data>
<Data>ce8</Data>
<Data>01ca3cb3ab65d065</Data>
</EventData>
</Event>

 

[lynyrdou812]

 

[zigzag3143]

LS

do most of the event id's say 1002 and cat 102? are there any event id 1000 and source 100?


ken

 

[lemur]

Lynyrd,
Does this happen regardless of which site you go to?
What if you reboot into safe mode. Does the browser still crash?
Did you install anything prior to this happening? Anything change?

 

[lynyrdou812]

I am attaching another log. And no, nothing has changed and i am unable to access the web in safe mode. Hope this helps. Go UK, beat Florida.

 

[zigzag3143]

Lynyrd

do me a favor. go to control panel>system control panel>advanced settings>performance settings>DEP it should be on for all programs

Is it?

ken

 

[lynyrdou812]

It wasn't. Is now. Rebooted and still no help. ??????

 

[CrucialHoax]

Are you using IE8? If so did you add any add ons?

 

[lynyrdou812]

Yes i'm using 8 and no, no add-ons.

 

[zigzag3143]

Yes i'm using 8 and no, no add-ons.

Ok

what does IE do? does it just not get to the web site? does it crash? do you get email?

Lets start taking a look at your networking. what kind of wifi card and router, etc

thanks

ken

 

[lynyrdou812]

Not a laptop. Desktop. Am i in the wrong section???

 

[zigzag3143]

you are fine here

is anything connecting to the internet? email, music store, etc?

Have you tried a different browser like Firefox?


ken

 

[lynyrdou812]

Yes. i am connecting to other websites. Sometimes i connect to a site and then it stops responding and other times it just stops responding before it gets there. No, i haven't tried Firefox.

 

[lynyrdou812]

To those who have taken time to try to help me on my situation,THANKS!!! I have switched browsers and that seems to have solved my problem. Mozilla Firefox rocks!!