I can't log back into my vista! please help!

[Vistalaloca]

I recently wiped my vista powerspec computer of its memory, before that happened i could not log into my computer, whenever i log back it restarts and it happens all over again. i tried all sorts of things, i tried it in safe mode that didn't work. i tried to dust the insides of it (i didnt know what else to do) to maybe clean the wires or so. this was the second time i had to wipeout my hardrive. Was it like a malware or a virus? i had super spyware, and i scan very often. What do i do if this ever happens again? Or better yet, how do i prevent this from happening?
thanks.

 

[richc46]

So that I understand, are you trying to login now and cant or you want to prevent the problem from happening again?

 

[Vistalaloca]

trying to prevent the problem

 

[richc46]

Listen
That restart is a safety mechanism, it takes place after a problem. If I am right about this diagnosis, it can be prevented by doing this
Automatic Restart Vista - How To Disable the Automatic Restart on System Failure in Windows Vista
But that adjustment does not get rid of the basic problem and we have to find out what it is. I think that before you make the above adjustment, we should find out the cause so
Go to search and type event viewer. In event viewer in the left panel go to administrtive. In administrative look for errors that occured when the restart happened. Once we know the problem we can fix it.

In addition run a full, updated anti virus scan
Download and run a full updated scan with Malwarebytes.
Lets be sure there are no bad things in there

 

[Vistalaloca]

ok, i did what you told me, i did the automatic restart on my vista, but im confused about, how do i know whats happening on the event viewer when i restart?

 

[richc46]

Go to search
in search
type event viewer

The in the left panel go to administrative
In adminisrative you will see errors, make note of description and code number.
They will give the cause of the problem

But I suggested that we try to solve the problem before fixing the restart. We want to be sure that you can restart the computer if the problem happens again.
Dont forget the scans.

 

[Vistalaloca]

ok, i got into the administrative on the event, but now im really scared. Sorry if this takes up the whole screen, but i took a screenshot of the events and it says i have 8,389 errors! am i screwed now? most of them are errors and some of them are just warnings (i dont have that picture ) How do i fix this problem? are having that many errors normal?

i only have one picture of this, and please be straight with me and tell me the bad news.

Eventviewer.png picture by Gangygarion - Photobucket

 

[richc46]

Not that bad
Try this and see how the computer works.
Type services in search
In services set Bonjour services to manual.
I think that the major problem that you will have with this new setting is if you have I tunes (known problem with Vista) you may have to turn Bonjour services back to automatic.
Vista and iTunes Don't Play Nice Together (an old article)
Here are some current comments on Itunes and Vista
http://discussions.apple.com/thread.jspa?threadID=2596740&tstart=0
If your computer works well with Bonjour set to manual and you are not happy with the way Itunes performs, you will have to decide what you want to do.

See how the computer works with this change in services.

All the errors that I saw were from Bonjour. Although the problem happened many times, there is only one source.

 

[Vistalaloca]

ok, i turned the bonjour to manual, will there be less errors, or should i restart my computer? so should i uninstall itunes? and is 9,389 errors normal?

 

[richc46]

Errors are not normal. But every error that I saw was Bonjour.
Put the restart settings back the way it was, to make sure the computer will start.
Put Bonjour in manual and then boot.
Lets see what happens.
Does it restart by itself?
Can you login Ok?
Any problems?
Check the boot time, then check for errors, any new ones?

 

[Vistalaloca]

the reboot time was, normal it did boob by itself, and about 1,000 less errors from before. but there is still like 8,000 more of these errors.

 

[richc46]

Errors that are there will stay there, its a cumulative log. What you have to do is look at the errors now and note the time. Then boot the computer and see if a new one was made.

 

[richc46]

If new errors are made give me a screen shot again.

 

[Vistalaloca]

will my computer not have that problem where it wont start up?

 

[richc46]

Did you reset the automatic restart back the way it was?

 

[Vistalaloca]

yeah, i think so

 

[richc46]

Then the only thing that is changed is Bonjour, which was always causing errors. If you try to reboot and Bonjour does not fix the computer, it will be like before. Thats all that I know.
If it is not fixed, we will continue to try and find the cause.
Th

 

[Vistalaloca]

would the reason why i cant log back in because i was hacked? because before this, i didnt have malware bytes.

 

[richc46]

There is no one, at this forum, who can answer a question like that. Every time a solution to a problem is given it is the most probable reason for the problem. It is not until we try the solution do we know if that was the correct approach
That being said, if you were hacked anything can result. They can have contro of your computer and make it perform in any way that they want.
What were the results of the antivirus scan and malware scan?

 

[Vistalaloca]

There is no one, at this forum, who can answer a question like that. Every time a solution to a problem is given it is the most probable reason for the problem. It is not until we try the solution do we know if that was the correct approach
That being said, if you were hacked anything can result. They can have control of your computer and make it perform in any way that they want.
What were the results of the antivirus scan and malware scan?

The first time there was ALOT of things on the malware, but ever since its been relativity quiet.