hp system rcovery hangs

[stuartinnes]

hi my name is stuart and i was wondering if anyone has any ideas to help me with a laptop problem. my daughters laptop turned itself off unexpectedly and wont reboot. i have tried running hp system recovery but it gets to 22% and then hangs indefinately. am i going to need a recovery disc

 

[richc46]

Welcome Stuart
Sorry that you are having problems
Maybe this will help
If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.

• Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
• Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
• Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.

 

[stuartinnes]

burnt iso laptop ignored it and tried to load os which went to recovery manager.tried safe mode got just onto windows and launched recovery manager.
tried safemode and startup repair and launched recovery manager which loads to 22%118 mins remaining and then hangs

 

[richc46]

Try to set the boot priority to boot from the CD
http://www.vistax64.com/tutorials/205005-boot-priority-change.html
Do you have stuff on the computer that you want to save?
Do you have an install DVD?

It appears that your BIOS is accessed by F10
Check your manual to be sure, if you have one.

 

[stuartinnes]

ive tried changing boot priority .no i dont have a recovery dvd as it came with it all installed on the hdd. bios seems fine can get on in safe mode but only with command prompt and not comp literate enough to play with dos
i dont know if it has any bearing but i ran the hard disk self test and it brought up a window saying "Failed-replace hard disk 1 (warranty ID error code 100008)
nothing on system i cant replace

 

[stuartinnes]

ran chkdsk and it say everything is ok getting very confused


is the hdd ok or not?

 

[Lorien]

To test your hard drive, check the manufacturer, make, and model and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both though the hard drive manufacturer is more likely to have one available). If it fails the test, you may need to replace it. If it passes the test, then we need to understand the meaning of that failure code you posted. Please provide the manufacturer, make and model of the HDD in your next post.

If you want to be more certain about the HDD, then get both the utilities suggested above and run them and see what they have to say. It may not be absolutely guaranteed 100% proof, but it should give you a better idea one way or the other.

I hope this helps.

Good luck!

 

[stuartinnes]

the manufacturers utility requires windows to run it so thats a no go
the hdd is a western digital model no WD1200BEVS

 

[stuartinnes]

just run drive fitness check and it comes back with S.M.A.R.T. ERROR

 

[stuartinnes]

just used a hdd analysis tool for dos and it has come back with re-allocated sector count under threshold is this repairable?

 

[Lorien]

Here's an article about S.M.A.R.T. errors caused by a diagnostic (and not merely by BIOS) which seems to be the case here: Understanding S.M.A.R.T. and S.M.A.R.T. failure. As you can see, the recommendation from Western Digital is to backup and then replace the drive. You can use Knoppix http://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD. This should give you enough access to the system (if you can't get in any other way) to backup your important data. If that doesn’t work, try slaving the drive to another computer and recovering the data using that other computer to access the disk. Once done, replace the drive.

The additional information that the re-allocation count is below the threshhold simply verifies the drive's S.M.A.R.T. failure report. If it can be repaired, I do not know how to do it and would suggest returning it for service to the computer manufacturer, drive manufacturer, or a reputable local computer repair shop if that's how you want to go; however, given the cost of drives these days, it is probably cheaper and better simply to replace it than spend the money and not really be completely certain.

In my opinion, this drive is failing and complete failure is imminent. I would backup and replace it as soon as possible.

I wish I had better news, but I don't.

I hope this helps.

Good luck!