help

[Shaun]

I have a BENQ laptop with vista home premium I am thinking of rebooting as it was attacked a little while ago and it not functioning well. What I dont know is how to save what I want to keep and also how to initiate reboot as I,m new to the whole computer thing and am learning as I go.

 

[stoneys-nutz]

Hello Shaun,
When you say "reboot" do you mean a clean re-install of Vista ?.
What problems are you getting with your PC, also could you give us some system specs, thanks.

 

[Shaun]

The whole thing has been acting mental,firefox locks up my windows live mail takes ages to load and locks sometimes. Yes I was thinkin about a vista reset without a disc.
Please explain about specs as I,m still a bit vacant about the workings of computers.

 

[Shaun]

If by specs u mean 32bit or 64bit. it,s 32bit

 

[theog]

Hi Shaun

Detail make & model.

Do you have a AV, if you do run full scan.

 

[Shaun]

It,s a BENQ joybook A52 series

 

[stoneys-nutz]

Shaun, can you do four things for me ?.
Download and run the two apps below, and follow the two tutorials below, this should put all your files back to their original condition, you wont lose any programs or files.
Do it in the order they are listed and all will be well.

1. Malwarebytes.

Malwarebytes.org

2. CCleaner. (backup registry when prompted).

CCleaner - Home

Follow these tutorials.

System Files - SFC Command

Repair Install For Vista


Try these and post your results, good luck and thanks.

 

[Shaun]

Thank u for your help the applications work but I have to spend money I dont have to register them to fully clean my system. Because my next pay is gone before I get it I cant register so my only option is to re install vista so do you know how to do without a disc.

 

[stoneys-nutz]

All of these are free.

 

[whs]

1. For saving your files, you need an external device like a bigger USB stick or an external disk that attaches via USB. Those items can be reasonably purchased for $20 to $60. Once you have such a device, you can just copy everything you want to keep to that device. But keep only your own stuff, no system items.
2. For reinstalling the system, you best look into the little booklet that came with the PC. I am pretty sure that it is explained there. The procedure is somewhat different from manufacturer to manufacturer. Unfortunately I do not have the benq procedure.

 

[Shaun]

To stoney they free to download and they run a free scan but to get them to remove malware and infection you need to register at a cost I dont have

 

[Shaun]

So I ran scan I know what the problem is but I cant remove the bastard.

 

[alexdagr8est]

G'day sean, always good to see another aussie on the forum.

Now I know that you dont have your vista disc, so doing a "reboot" of the system isnt really a good idea right now.

what I think you should do is uninstall malwarebytes and reinstall it using the "use free version" or evaluation version. Or PM me and I'll sort it out with you over the phone or something

 

[Shaun]

over the phone sounds good

 

[Shaun]

So where do you find the free version?

 

[theog]

Hi Shaun

You can get a 30 free trial norton:

Symantec Trialware Centre – Norton 360, AntiVirus & Internet Security Software Free Trial Download

 

[Shaun]

A few days ago I downloaded new norton 90 trial but the prob was already well and truly in computer so before anything could take affect laptop crashed and only way to get it to work as is was restore before norton install so I,ve lost that I contacted norton and explained no answer yet. Dont know if I can install again.
Does norton trial remove malware and totally clean system?

 

[theog]

Hi Shaun

Scans before installing,looks like the malware you have stops norton installing.

 

[theog]

Hi Shaun

Scans before installing,looks like the malware you have stops norton installing.

Have look at this link:

Downloading the Norton Recovery Tool for Norton 360 Version 3.0

 

[stoneys-nutz]

To stoney they free to download and they run a free scan but to get them to remove malware and infection you need to register at a cost I don't have

If you actually read the the info, you would see that they are free to download and free to use, you DON'T have to register anything or pay for anything full stop.
I don't know how to make it any easier for you to understand, THEY ARE FREE.