help resetting laptop to factory settings

[m4rk]

its very complicated for me what about just booting it

 

[richc46]

This is what I will do. I cant be on all the time. But I will give you step by step instructions on what to do.
When you log in, follow my instructions and post the result. I will post when I can. Just be sure to check in once in a while. Right now, I have to go out for a while, but this is what you do:
Make a clean boot and post the results.:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
It may look hard but its not, just read and follow the instructions