richc46 Vista Guru Gold Member Jul 15, 2013 #22 Sometimes a simple solution is the one that works. Boot the computer and try again. My Computer System One Manufacturer/Model Dell XPS420 Memory 6 gig Graphics card(s) ATI Radeon HD3650 256 MB Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20 inch Flat Panel w Webcam Hard Drives 640 gb Cooling Fan Mouse Dell USB 4 button optical Keyboard Dell USB Other Info DSL provided by ATT