Getting Multiple Blue Screen Errors

[Desebarn]

I ran the suggested Memory Diagnostics test overnight and it found no errors.

 

[usasma]

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
Save the report as an .nfo file, zip it up, and upload/attach the .zip file to your next post.

I'm not sure that this will reveal anything significant, but suggest giving it a try "just in case":

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.


So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista Startup Repair feature).


Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Automatically select unsigned drivers" and click "Next"
If no drivers show up, then select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.


Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.


Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.


More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
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[Desebarn]

I did the msinfo thing before the crash, was I supposed to do it after?
I am uploading it and the dmp file from the last crash.

 

[usasma]

This memory dump points towards the Intel video drivers (igdkmd64.sys).
This is a Driver Verifier enabled memory dump - so it's OK to turn Driver Verifier off now.

Please do the following:
- download the latest video drivers for your system and OS from Laptop, Notebook, Desktop, Server and Embedded Processor Technology - Intel
- uninstall the current video drivers from your system (Control Panel...Programs...Uninstall a program)
- install the freshly downloaded video drivers
- test to ensure that the BSOD's have stopped.

 

[Desebarn]

Alright, I deleted the old driver and downloaded the one from the Intel website. No BSOD yet, so crossing my fingers!
Thanks so much!