Error on installing update (KB970710)

[Neo218]

I am having trouble installing update (KB970710) after trying to install this error comes up...error code 80070020.

I have tried the methods that are recommended on the microsoft site but none of the methods work... Does anyone else have any idea what i can do?

 

[richc46]

Welcome
Try to install in safe mode
How to Do a Windows Update in Safe Mode in Vista | eHow.com

 

[Neo218]

Ill give it a try and let you know how it goes.

 

[richc46]

It should work. It is probably due to some startup program. Maybe your anti virus. Safe mode will take care of problems like that.

 

[Neo218]

ok im in safe mode right now and when i click on windows update it wont open..

What now?

 

[richc46]

In regular mode go back, with system restore, to before you began to try the install. Then try in safe mode again.
http://www.vistax64.com/tutorials/76905-system-restore-how.html

 

[Neo218]

Ok i tried that and and still nothing......

 

[richc46]

If you are using dial up internet and tried in safe mode that did not work, try clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

The usual cause of that error is interference by another program.

Boot the computer several times before trying, again.
If you do not use dial up, boot several times and try safe mode,again.

 

[Neo218]

i have also tried that before and nothing....and also im not using dial up....

 

[richc46]

How do I reset Windows Update components?
Have you tried this one?

 

[richc46]

My help is limited by what you tell me. Everything that I know and read about this code indicates that the problem is due to two process are trying to access the update at the same time.
Set the windows automatic update to download but not install. Disconnect from the internet, unistall everything but monitor, mouse and keyboard. Try again in safe mode.
It really should work. If it is downloaded already try safe mode with networking and just safe mode.

Be sure to boot after all the uninstalls.
Make sure firewall and anti virus are not the problem. They should be automatically disengaged during safe mode

 

[Neo218]

ok just gave that a try and nothing also....should i just update straight to SP2?

 

[richc46]

You dont have SP2? That might be the problem right there. The SPs contain all the prior updates. Go for SP2.

Make a system restore point first.

 

[Neo218]

ok ill go ahead and give this a try and give you an update.

 

[ilikefree]

Rich64, he is also using 64bit vista on his system specs, not much more info there though.

 

[richc46]

@Ilikfree My chief concern is the fact that this notice says that the update is for both SP1 and SP2. Its also good for 32 and 64. If it does not install with a Vista SP2, not much more to do.
The error code means a conflict between 2 softwares. I already tried safe mode.
http://www.microsoft.com/technet/security/bulletin/ms09-049.mspx

 

[Neo218]

Ok so after installing SP2 and trying to install it again it still wont after 11% of it being installed the error comes up....

 

[ilikefree]

Maybe run pure.ra to remove failed updates and try again after a restart.

 

[ilikefree]

A system file check may help.
Go to start search box, type cmd
Hold shift and ctrl and press enter (this will open command prompt in administrator mode aka elevated command prompt)
Type sfc /scannow into the box that opens. Note the space after c

 

[richc46]

Good Idea Ilikefree
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html