Cannot install Junk Email Filter KB970012

[nikvest]

Let us know if you have any luck...

 

[miki69]

I already have Windows Installer 4.5, so I cannot install 3.1, won't let me

 

[DISTRESSED]

I just finished with tonights session with windows---they set my computer back from 4.5 to 4.0 and guess what that did not work either, I almost wish I would have ignored the blasted update. Microsoft is supposed to get back with me Mon as I have a full weekend planned. Windows rep decided my Office program is corrupt, I will let you know how the next session goes.

 

[DISTRESSED]

tonights session---I find out the tech last night did not set my computer back to 4.0.
Anyway the tech tonight uninstalled vista sp2, which put my computer back to 4.0 and then microsoft sp2 installed and kb970012 also installed. according to him vista sp2 will install itself on next update. I AM NOW DOING MENTAL CARTWHEELS (the only kind I can do)

 

[DISTRESSED]

ACTION : You were trying to install office update.
RESULT : You were unable to do so.
CAUSE : The version of Windows Installer does not support the update.
RESOLUTION : We rolled back the Windows Installer 4.5 to 4.0

this was part of email they sent me-----read above post

 

[taps007]

Re: Cannot install Junk Email Filter KB970012 / problem repeats with KB971933

I had the same problem with this KB, and solved it by rolling back to Vista SP1, installed the update, and then re-installed Vista SP2 again.

The problem is, there is a new junk mail filter update released yesterday, KB971933, and I have the same problem again. Looks like MS haven't solved the problem.

I will now try the same trick and see if it works again.

 

[taps007]

Yes, the trick worked. So it is clearly a compatibility problem between the outlook 2007 junk mail filter updates and the 4.5 installer.

 

[miki69]

Glad to hear, and thanks for detailed explanation. However, how do I downgrade to WI v4.0? Do I download it as a separate installer, or I need to uninstall SP2? It's kind of big annoy if I need to uninstall/reinstall SP2 for every Office update. BTW, new Junk Email filter also didn't work for me (but at least now I know why).

Thanks,
Miki

 

[taps007]

If you uninstall Vista SP2 and go back to SP1, you will have WI 4.0. Install the filter, and then re-install SP2. After that, run windows update to update all the post-SP2 Vista updates that would have been uninstalled when you removed SP2.

 

[DISTRESSED]

I have not re-installed sp2 on vista yet--so all my other updates are installing just fine.