boot to black screen with mouse pointer

[xraiderv1]

ok... this happened the first time a few days ago, I booted up like normal, clicked on my user name to log in, came back 5 minutes later with my coffee.. black screen with mouse pointer.

so, ok.. I hold down the power button, and do a complete shutdown.

I reboot normally and hello desktop.

now, today, I boot, click on my user name, come back with my coffee.. black screen with mouse pointer. so... I try something different, I drop it into standby by closing the laptop's lid, wait till I've got the blinking front power light that says 'standby', then open it, click my user to unlock, and desktop.

I've researched this on the net and the causes run the gamut, I can confirm no driver, hardware or software changes have been done since last month when I updated adobe flash.

I have run multiple antivirus scans, spyware scans, and subjected the machine to a complete scan with malware bytes, all results come up clean.

I'm confused here as to whats going on...

 

[richc46]

Go to search by the start button
type event viewer
go to adminsitrative and look for errors about that time.
To me sounds like it might be the graphics card/driver

 

[xraiderv1]

ok.. and I'm looking for...?

 

[richc46]

You know what time the problem happened, look for error or critical about that time.

 

[xraiderv1]

no...I dont have a precise time.. just that it happened at the 2 o clock hour, sometime within that...I was more or less walking dead when I turned on the computer, hence me going for coffee immediately afterwards..

also, I've got an error here I've never seen before and it happened in the same general timeframe as my black screen with pointer error.. so I'm thinking its relevant...

I've attached screenshots.

also.. I know from other odd little errors....like my usb ports all suddenly deciding they hate all my devices at the same time, before co-operating again, that my computer's probably dying...

 

[SIW2]

Try running this:

Do the full thing, then scroll down to see events, you can copy and paste it to text file:



View attachment sysinfo-steve-si.zip

 

[xraiderv1]

uh...what is it?

 

[xraiderv1]

oh! thats what it does... googled it.

heres the report.. saved as a .doc.. since I dont feel like trying to save an htm who knows where and then go digging for it lol.

 

[SIW2]

You can just rt click inside sysinfo , select copy, then paste it into a text file.

I cbb with a .doc file as I don't have MS Office or similar.

Maybe Rich will have a look at it.

Hopefully it will reveal something

 

[Patonb]

So if you reboot the screen comes back?

 

[xraiderv1]

reboot, drop into standby by closing the lid..

and you asked for a txt file... wall o text incoming.

 

[SIW2]

LOL, How did you manage to make such a mess of that text file?

Pretty easy - just select the contents, copy , open notepad, paste.

 

[xraiderv1]

*facepalm*

right...

take two!

action!