blue screen problem...hardware?

[xxfunguyxx]

Hi guys,

I have a blue screen problem. Before you say anything, I have searched the forum for similar issues. Although I have found a lot of topic on blue screen problems, none is similar to mine.

I dont know how this could be. Everything was fine, and all of a sudden, I start up my computer one day...it goes to desktop for like 1 min and then blue screen. I didnt install any new programs or hardware. I can run safemode with networking fine... which is how I can write on this forum. Here is what is says on safemode

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C000001D
BCP2: FFFFFA600DE94D30
BCP3: FFFFFA600C160020
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini011910-17.dmp
C:\Users\user\AppData\Local\Temp\WER-44054-0.sysdata.xml
C:\Users\user\AppData\Local\Temp\WERC57F.tmp.version.txt
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I dont mind buying a recovery disk...but will it help? I just hope its not a physical issue with the PC. By the way I use window vista home edition

 

[Ashvin Busviah]

press f9 or f8 when starting the computer and select "last good configuration" OR you might need to run a dskchk /r for a windows repair.. but try last good configuration first.. then will see

 

[xxfunguyxx]

Hello, first replier...I tried the last good config...but it still does not work...what else can I do?

 

[acdcfan]

After every blues screen windows create so called mini dump files located at following directory:
C:\Windows\Minidump
In this particular folder you will find files with extension .dmp
Please attach those files to you next post and I will analyze them for you and let you which software/hardware may be causing your blue screen

 

[xxfunguyxx]

After every blues screen windows create so called mini dump files located at following directory:
C:\Windows\Minidump
In this particular folder you will find files with extension .dmp
Please attach those files to you next post and I will analyze them for you and let you which software/hardware may be causing your blue screen

Sure, but I dont know how to do it. I tried to attach files individually but it keeps saying upload error...I also tried to compress them in rar form...but it says same thing. thanks

 

[CrucialHoax]

After every blues screen windows create so called mini dump files located at following directory:
C:\Windows\Minidump
In this particular folder you will find files with extension .dmp
Please attach those files to you next post and I will analyze them for you and let you which software/hardware may be causing your blue screen

Sure, but I dont know how to do it. I tried to attach files individually but it keeps saying upload error...I also tried to compress them in rar form...but it says same thing. thanks

It needs to be in .zip form. Just regular old zip format nothing fancy. If you can boot into safe mode that alone is telling me its a driver issue. The dump file that you post will be able to verify what the actual problem.

 

[acdcfan]

After every blues screen windows create so called mini dump files located at following directory:
C:\Windows\Minidump
In this particular folder you will find files with extension .dmp
Please attach those files to you next post and I will analyze them for you and let you which software/hardware may be causing your blue screen

Sure, but I dont know how to do it. I tried to attach files individually but it keeps saying upload error...I also tried to compress them in rar form...but it says same thing. thanks

When you reply to a post click on a little paper clip, and upload as a zip file not rar....
If upload screen does not come up first time double click the paperclip and you should be OK
Then click on manage attachments and it should be embedded in your post

 

[xxfunguyxx]

Okay guys...here it is in zip file. Please help. thanks

 

[stoneys-nutz]

Hello xxfunguyxx,
The first thing you need to do is to update ALL your drivers, video, sound, and chipset.
I only had time to check the first 7 dump files and these point to "int15_64.sys" as the problem, this can be caused by "System service, Device driver, graphics driver, memory".
Update all your drivers and get back to us.
Good luck and post your results.

 

[xxfunguyxx]

Hello xxfunguyxx,
The first thing you need to do is to update ALL your drivers, video, sound, and chipset.
I only had time to check the first 7 dump files and these point to "int15_64.sys" as the problem, this can be caused by "System service, Device driver, graphics driver, memory".
Update all your drivers and get back to us.
Good luck and post your results.

Sorry, I m not much computer smart at all...how do I update my drivers? thanks

 

[stoneys-nutz]

Fill in your system specs and we will try and find what you need, or you can go to your PC manufacturers site and get them all from there.

 

[xxfunguyxx]

Fill in your system specs and we will try and find what you need, or you can go to your PC manufacturers site and get them all from there.

Here is a website of what my PC is
Amazon.com: Acer Aspire AX1200-U1520A Desktop PC (2.5GHz AMD Athlon X2 4850e, L2 Cache 512KB x 2 ,320GB SATA Hard Drive, Windows Vista Home Premium Edition): Computer & Accessories

is this what you need?

 

[stoneys-nutz]

Go here and follow the on screen prompts.

Home

When you get to the drivers page download and install video, sound, and chipset drivers.
Please understand that drivers may not be the problem, but they are the easiest place to start, and more often than not, they are the culprit.

 

[xxfunguyxx]

Go here and follow the on screen prompts.

Home

When you get to the drivers page download and install video, sound, and chipset drivers.
Please understand that drivers may not be the problem, but they are the easiest place to start, and more often than not, they are the culprit.

Hi Stoney,

Thanks for all your help, but I think I may need more

so I went to this page
Service & Support

then went under my computer which is desktop -> aspire -> x 1200 and downloaded most of what was under there ...chipset, audio, modem, VGA...and it still didnt work

did I do something wrong?

 

[stoneys-nutz]

Do have all the Vista updates and service packs installed ?.
Did all the drivers install OK .

 

[xxfunguyxx]

I ll tell you what I installed...I installed the VGA Driver, Chip Driver, and Audio driver, Do I need the modem and tv turner driver? thanks

 

[stoneys-nutz]

If you don't use a modem or TV tuner, then no.
Can you confirm that you have all the Vista updates with services packs 1&2, thanks.

 

[xxfunguyxx]

If you don't use a modem or TV tuner, then no.
Can you confirm that you have all the Vista updates with services packs 1&2, thanks.

what do you mean services packs 1 and 2? and thanks so much for your help

 

[stoneys-nutz]

Right click computer and go to Properties, under Windows edition it will tell what version of Vista you have and what service pack you have.
If you go to Windows update and run "Check for Updates" it will tell you what updates you need, install them all, if any.

 

[xxfunguyxx]

Right click computer and go to Properties, under Windows edition it will tell what version of Vista you have and what service pack you have.
If you go to Windows update and run "Check for Updates" it will tell you what updates you need, install them all, if any.

Hi, i have a slight problem. I cant open window updates...like I click on it, and nothing happens...could this be because I am in safe mode?