aro 2011 vs ccleaner ? malwarebytes instead ?

[JimJoe]

Relative just called... its the original battery and the laptop is 6 years old.

New adapter. Said that it will work most of the time without the battery in the laptop, just using the power adapter.

 

[JimJoe]

Running Malwarebytes. 2 infected files.

I created the admin account from the tutorial here.

 

[richc46]

Sounds good Jim

 

[JimJoe]

Ran malwarebytes again under admin account and safe mode, no infections. Got the relative a USB fan laptop cooler same width as the laptop. Seems to help some.

Looks like the 6 year old battery was causing the boot problems.