80070663

[stev35555]

HI,

I have mcafee installed and it stopped working, while chatting to one of their techs, they noticed that windows is not updating and I get the error 80070663 Windows update encountered an error.

Does anyone know of a fix for this?

Thanks

Steve

 

[tom982]

Hello stev35555 and welcome to the forums

http://go.microsoft.com/?linkid=9748992

On this page you will see a Fix It button, download and run that

Tom

 

[stev35555]

Thanks for your help but it didn't work. It downloaded and installed ok but the problem is still there. Any other ideas would be most welcome.

 

[richc46]

Welcome
Hopefully one of these may help

How do I reset Windows Update components?
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
Cannot Update Windows using Windows Update

 

[niemiro]

Hello!

Interesting error code!

C:\Users\Richard>err 80070663
# as an HRESULT: Severity: SUCCESS (0), Facility: 0x4c5, Code 0xc807
# as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x663
# for hex 0x663 / decimal 1635 :
  ERROR_PATCH_PACKAGE_OPEN_FAILED                               winerror.h
# This patch package could not be opened.  Verify that the
# patch package exists and that you can access it, or contact
# the application vendor to verify that this is a valid
# Windows Installer patch package.
# 1 matches found for "80070663"

C:\Users\Richard>

Please download and install the System Update Readiness Tool, as given in the links by @richc46 above, and then please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard