sp1 install problem

[throbinson]

Hi All

Everytime i try and install sp1 for vista ulitmate 64 bit i allways get a white or black screen when it reaches installing stage 2 of 3.
Anyone have any ideas

 

[Dwarf]

Hi throbinson and welcome to Vista Forums

Are you trying to install SP1 via Windows Update? If you are, try installing it from the downloaded standalone version (link given below). You will need to save this to a DVD. Once you have done that, you should be able to install SP1 from this disc. Note that this may take a while to complete and you should allow it to do so at its own rate.
Download details: Windows Vista Service Pack 1 Five Language Standalone for x64-based Systems (KB936330)

 

[throbinson]

Hi
I've tried it through windows update and from the standalone update from my hard drive when it was downloaded. Would doing of a disc make a difference?

 

[Dwarf]

Hi throbinson,

Whether you install SP1 from your HDD or from a disc should make no difference, however if you have a disc you can use it to install SP1 again should you have cause to reinstall Vista. The best time to install a service pack is on a fresh installation of Vista.
It is possible that some aspect of your system is preventing the successful installation of SP1. In order that we can help you with this, please post back with full details of your system, together with the current driver versions that you are using for your hardware.

 

[throbinson]

Ok
Motherboard-M2A-VM.
Processor-AMD 64 x2 duel core 6000+, driver 6.0.6000.16386.
On Board Graphics Radeon x1200, driver 8.501.0.0 (will be using a geforce 8800gt oc2 512mb when a replacement comes mine was faulty).
On board 5.1 sound.
Hard Drive- Maxtor 6v250fo ata, driver 6.0.6000.16386.
DVD Drive- Sony DVD RW AW G170A ata, Driver 6.0.6000.16386.
6GB DDR2 Memory.

Also running Mcafee Security Center and Wise registry Cleaner 3

I updated from xp about a week ago

Need anymore info please let me now

 

[throbinson]

Hi
I've managed to get sp1 installed the same problem comes up with thick white lines over the screen. The problem is with the on board ATI x1200 graphics, when this is disabled everything works fine apart from noy having any sound. I've tried updating the drivers which doesnt work.
I'm waiting for my geforce 8800gt to be returned from the warrenty hope this one will work ok. In the meantime anybody got any solutions about my lines on the screen?

 

[pooch]

Hi throbinson,

This sounds to me like a driver problem, have a iook here,
Drivers & Tools | GAME.AMD.COM
You need to make sure that the old drivers are completely uninstalled

Hope this helps

pooch

 

[throbinson]

Hi pooch

Thanks for the info, i've tried what you suggested the results are just the same, nice white lines.

Throbinson

 

[pooch]

Hi
I've managed to get sp1 installed the same problem comes up with thick white lines over the screen. The problem is with the on board ATI x1200 graphics, when this is disabled everything works fine apart from noy having any sound. I've tried updating the drivers which doesnt work.
I'm waiting for my geforce 8800gt to be returned from the warrenty hope this one will work ok. In the meantime anybody got any solutions about my lines on the screen?

When you say "when this is disabled everything works fine" I presume you are talking about the driver and not the onboard graphics, if so;
It can only be the driver

 

[throbinson]

no when the on board graphics is disabled everything works fine

 

[pooch]

no when the on board graphics is disabled everything works fine

OK........ and what are you using??

 

[throbinson]

ATI radeon x1200 series

 

[pooch]

If the onboard graphics are disabled they wont work!! just how are you disabling them

 

[throbinson]

in device manager under the details for the graphics then disabling the device

 

[pooch]

Ok,
Now I am with you, what you are in fact doing is disabling the device driver.
If you left click on the little cross it will show you your graphic device the x1200, right click on the device and select properties, select the driver tab and let me know which driver version you have installed.
You may also have the option to roll back the driver if you haven't already done so, try this, if it doesn't help let me know what driver version is now installed

 

[throbinson]

the version is 8.552.0.0, the option to roll back the driver is turned off

 

[pooch]

Ok try something new, do you have the catalyst control center installed?if so try uninstalling it along with the drivers

Then reinstall the drivers only

 

[throbinson]

ok i'll give it a go and let you know

 

[pooch]

Use this guide to uninstall the old drivers
http://www.amd-firefly.com/firefly2007/fireflyclient.jsp?loadServiceID=145615e10ce83cdae9-7ff9&loadLocationID=68bffad5112ba80974e-4000&loadDesignID=14114cf4d511422483ae1-2a5d&loadSubmissionType=requestStart&loadTemplateID=
Start at I need help installing my product

 

[pooch]

Try that again as the link is not working
Support Home
click on troubleshoot a graphics technical issue,
and then I need help installing my product, then follow through the guide