Newbie, new notebook, new worries Please Advise

G

GratefulDean

New Member
I'll try to be succinct. I purchased an HP Pavilion dv3510 13" notebook yesterday from Best Buy. It came "Optimized" and although no one at BB could give me details other than "we remove the crap you don't need and clean up the registry" I purchased it any way.

After several "Windows Explorer not working" type displays which required 5 (I counted) hard resets in the first 3 hours, countless freezes, and several other issues I don't want to try to remember right now, I called HP and they recommended I reset the system to factory setting which they walked me through. I did this and then, since I paid $40 to "Optimize" my system and the idea of removing bloatware is appealing to me, I took it back to BestBuy to re "Optimize" it. When I got it back home nothing worked. So I returned it and got a brand new, untouched system. (Needless to say, as I read this I seem calm and collected. Yesterday I was ready to kill the first thing that came within reach)

I've had this comp for a day and a half, and I love it. I really like Vista, I like the size and it just makes me all warm and fuzzy... but...

Windows explorer keeps crapping out and when it does I can't access anything other than what was open on the desktop when it crashes and the computer won't shut down without another hard reset. I've done 3 or 4 already.

Also, this also happened with the computer I returned, I get the message "HID Data has stopped working" when I turn it on then the system tells me it will try to solve the issue, then says it can't and I have to hit "close"

So Vista Masters, what gives? Is this typical? How badly did I screw up my system with all my hard resets? What are some tips to avoid this (other than buy a Mac).

Thanks in advance,
Dean
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Are you positive the last one they gave you wasn't "optimized" in some way by them again? If not, I would still take it back and make them give you one that works.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
Airbot said:
Are you positive the last one they gave you wasn't "optimized" in some way by them again? If not, I would still take it back and make them give you one that works.
Click to expand...

No, I checked the factory seal when I purchased it. I almost asked them to let me go in the back and pull it off the shelf. Boo on the Geek Squad!
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Yeah, if it's brand new, I'd take it back. Happens again, maybe a different model might be worth considering.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
Hi GratefulDean,

First, d/l this M$ patch and install it.

edit : 32bit version here

http://www.microsoft.com/downloads/...90-1204-4F94-8EE1-063071797427&displaylang=en

64bit version here:

http://www.microsoft.com/downloads/...CC-8D01-48AF-87B4-2F32D84344DE&displaylang=en

If it says not applicable, or you already have it, see if you have this program QlbCtrl.exe - type it into start search box

If so, stop that from starting up at all - type msconfig into start search box. Click the Startup tab, untick the HP Quick launch buttons program - click ok.

Or get another, as Airbot says.

Hope it helps

SIW2
 
Last edited:

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
SIW2 said:
Hi GratefulDean,

First, d/l this M$ patch and install it.

Download details: Update for Windows Vista (KB925528)

If it says not applicable, or you already have it, see if you have this program QlbCtrl.exe - type it into start search box

If so, stop that from starting up at all - type msconfig into start search box. Click the Startup tab, untick the HP Quick launch buttons program - click ok.

Or get another, as Airbot says.

Hope it helps

SIW2
Click to expand...

Try that first, and if you are still having problems, definitely consider a new model, and possibly even try getting a discount out of BB for your problems.

If none of the above work (as in you want the same model) then consider getting one from another place (such as Costco if they have it).

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Mouse
    Razer Lachesis
    Keyboard
    Razer Tarantula
    Internet Speed
    not fast enough
Thanks, I will try that first. I really do like this machine, I shopped for a while and it got great remarks on CNET and PCWorld.

I'll give it a shot, my fingers are crossed.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Hi,

Make sure you try the right bit version of the M$ patch.

Good luck

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
Well it said it didn't apply to my system and I don't have QlbCtrl.exe in my system. I will start looking for a comparable 64 bit notebook at this price point. Any suggestions?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
i just purchased the gateway fx p series laptop with vista x64 from Best Buy and love it, 4 gigs of ddr3 ram is wild. no problems with it, this thing rocks!! been using it for a week now. Norton sux as usual. I would suggest this laptop to anyone.
 

My Computer

System One

Airbot said:
Did they give you an installation disc? You could try a repair install if so. Or try running SFC, you never know, it may work.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html?ltr=S
http://www.vistax64.com/software-tools/183170-system-file-check-tool.html

http://www.vistax64.com/tutorials/88236-repair-install-vista.html
Click to expand...

They ask that you make your own restore disk but the system can reload on the fly. I did that once myself with the first one. I will try your suggestion in the morning. I really don't want to return it, I really don't want a different one. The more I looked into the alternatives again the more I realized what a great system this should be. I'm going to chill out. As long as a couple hard resets didn't do any damage, and I can do a restore rather easily, I have 2 weeks to figure this out.

I just put in The Big Lebowski, running it in Windows Media Center, I feel better already.

I'll fill you in after I try your suggestion.

The Dude Abides,
Dean
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Alright Dean, do let us know and Good Luck.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
Hi

Do you happen to have the Microsoft 5000 Bluetooth Mouse?

(HID Data means, Human Interface Device data...ie, mouse or keyboard.)

If so, there's the problem probably. It seems to have an issue with HP's own Quick Launch Buttons (not to be confused with the Quick Launch in taskbar)
Here's a fix if this is your case:
Go to C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons and
move the following files to a backup folder on your computer:

HidActn.dll
Hiddata
PushHid.dll
Rename the files adding an extension of OLD (ex - HidActn.old) and add the changes into a text file in that folder for later reference if you want
Then restart you computer and you should not have the errors and the other things on your laptop should still be available.
Check HP for any updates to this problem sometime soon as they know about it and "hopefully" are doing something about it.

Aslo, many folks have gone to another mouse and their issues have stopped, many went to the Tragus bluetooth mouse and seems to work.
 

My Computer

System One

  • Manufacturer/Model
    Personal Build
    CPU
    Intel E6750 Core 2 Duo
    Motherboard
    Asus Commando MoBo (P965/ICH8R)
    Memory
    4G's Crucial Ballistix Tracer DDR2 PC26400 RAM
    Graphics card(s)
    BFG 8800GTS OC2 320MB
    Sound Card
    Creative Sound Blaster X-FI Platinum FATAL1TY (next)
    Monitor(s) Displays
    2 x 22" w2207 LCD Monitors
    Screen Resolution
    1- 1680 x 1050, 1 - 1920 x 1080
    Hard Drives
    3 x 500G SATA II WD Caviar HDD's
    PSU
    EnerMax NoiseTaker II 600W
    Case
    NZXT Lexa Classic (modified, dual doored & windowed)
    Cooling
    Zalman 9700 CPU cooler, 4-120mm fans, 1-90mm
    Mouse
    Logitech Optical Trackman trackball
    Other Info
    NZXT Lexa Classic Case, Zalman 9700 CPU Cooler, 2 DVD Burners c/w LightScribe (Sony, TSST), Enermax NoiseTaker II 600W PSU with Custom Chrome cable sleeving, Hauppauge HDTV TV Tuner Card, 5.1 Logitech Z5500 speakers, 15 in 1 Multi-card reader
After running with this sysem for a few days I've come to a couple conclusions.

1) I need patience, although the 64 bit is fast, nothing is fast enough for me.
2) One should check the compatibility of ones software if one is running a 64bit OS.
3) No system is perfect.

I'm pretty sure my issues boil down to the Belkin Network USB Hub and it's soon-to-be archaic software. I'm not sure why I didn't pick this up before. Every time I "connected" my external HD via this gadget then hopped on explorer, whether to peruse the files on the connected hard drive or on the computer itself, it (Windows Exploder) froze, eventually shutting down leaving me with whatever programs I had open on my desktop and nothing else.

I was disappointed further when the folks at Belkin admitted to not knowing when their, apparently one-of-a-kind, gadget would be able to run on Vist x64.

The final crushing blow came when the folks at Western Digital emailed me to say that their network Hard Drives won't run on Vista x64 either.

So I am stuck moving my 750 G hard drive from one end of the house to the other everytime I want to sync my Zune (yes I seem to be a glutton for punishment) or back up my computer.

I will say this, although they never seem happy to hear from me, Belkin customer support is great. I have their N1Vision router and they have been accomodating while walking me through all my issues.

A final note, I last left this thread to watch The Big Lebowski on my dv3510nr. Well the movie stopped playing toward the end and the disc drive sounds like an Appache Helicopter. Fortunaty I did not get this to watch movies on.

Thanks,
Dean
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Thanks for sharing the reasons why GratefulDean, although you still seem to be facing some letdowns. :(
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
I've had the same laptop for three months and I haven't had any trouble with it at all. I don't think its an HP thing. I don't think mine was "optimized" by BestBuy as it had crapware on it. Maybe that's the problem, the "optimization". Try using the recovery utility and restore it to the original state HP shipped it in. I've restored mine once because I did something stooopid...
 

My Computer

System One

badcat said:
I've had the same laptop for three months and I haven't had any trouble with it at all. I don't think its an HP thing. I don't think mine was "optimized" by BestBuy as it had crapware on it. Maybe that's the problem, the "optimization". Try using the recovery utility and restore it to the original state HP shipped it in. I've restored mine once because I did something stooopid...
Click to expand...

I did turn it in to Best Buy for an unfondled version. How do you like it?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
GratefulDean said:
badcat said:
I've had the same laptop for three months and I haven't had any trouble with it at all. I don't think its an HP thing. I don't think mine was "optimized" by BestBuy as it had crapware on it. Maybe that's the problem, the "optimization". Try using the recovery utility and restore it to the original state HP shipped it in. I've restored mine once because I did something stooopid...
Click to expand...

I did turn it in to Best Buy for an unfondled version. How do you like it?
Click to expand...
Good idea. "Optimization" merely consists of bloatware being added. More so than what was there.

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Mouse
    Razer Lachesis
    Keyboard
    Razer Tarantula
    Internet Speed
    not fast enough
lordbob75 said:
GratefulDean said:
badcat said:
I've had the same laptop for three months and I haven't had any trouble with it at all. I don't think its an HP thing. I don't think mine was "optimized" by BestBuy as it had crapware on it. Maybe that's the problem, the "optimization". Try using the recovery utility and restore it to the original state HP shipped it in. I've restored mine once because I did something stooopid...
Click to expand...

I did turn it in to Best Buy for an unfondled version. How do you like it?
Click to expand...
Good idea. "Optimization" merely consists of bloatware being added. More so than what was there.

~Lordbob
Click to expand...
The funny thing is that when I asked the poor bastard at the Geek Squad what they did, exactly, to the registry he admitted he didn't know, it was all done via a program. I would have plyed further but there was a growing line of frustrated computer owners behind me and he seemed frazzled enough.

Also, I am suspicious that the first unit I picked up was a return and they "optimized" it to explain why the seal was broken. This is merely conjecture but I have the Vista serial and computer serial and plan to contact MS and HP to see if those had been registered prior to my purchasing it.

Oh, the unmolested unit ran better. I truly believe this.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
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