Hello,
I have a Dell XPS 1730 and the problem started about 2 months ago and while it is manageable it is somewhat annoying.
1. I have a wired mouse and the touchpad remains enabled.
The first sign of a problem was the mouse pointer jumping slightly this is soon followed by interruption of any audio and then later freezing of the display. I found that by waiting for several minutes the mouse pointer was unfrozen but could no longer select anything and no keyboard entries have any effect.
2. The collected symptoms associated with this problem are,
a. At some point during login a reboot can occur.
b. During the first login of the day the problem is most likely to be seen and after pressing and holding the Off button to force the shutdown a subsequent login seems to be Ok (for some time eg. hours).
c. I have tried in Safe Mode both with and without networking and the freezing can still happen.
d. sometimes I get a blue screen with a memory parity error message but running the Dell memory check sw confirms the RAM to be good.
3. I have tried a number of things to fix this with no success.
a. CHKDSK did find and correct some errors.
b. Using the Dell updates site I upgraded to the latest A011 BIOS and to the latest drivers that were suggested.
c. I checked through all the BIOS settings but all seemed OK.
d. I have used Spybot, IOBit, Ad-Aware, AVG Free to check the system and two minor things were reported and removed.
e. Yesterday I noticed my IPV6 status was shown as limited and when I checked the Service it was no longer in the list. I used sfc /scannow to find out the state of the OS files and there are a number of problem that could not be fixed.
4. I am stuck with trying to fix the sfc problems. By searching other posts I found reference to How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 which was useful but the first problem in the sfc list is still there.
The factory image is on my D: drive so I copied the C_20105.NLS file to both locations of the log file but sfc still identified hash fail and library source file being corrupted.
The cutdown sfc log is included for info.
I am at a loss what to do next but believe I should be correcting the sfc errors first. Any Suggestions?
I have a Dell XPS 1730 and the problem started about 2 months ago and while it is manageable it is somewhat annoying.
1. I have a wired mouse and the touchpad remains enabled.
The first sign of a problem was the mouse pointer jumping slightly this is soon followed by interruption of any audio and then later freezing of the display. I found that by waiting for several minutes the mouse pointer was unfrozen but could no longer select anything and no keyboard entries have any effect.
2. The collected symptoms associated with this problem are,
a. At some point during login a reboot can occur.
b. During the first login of the day the problem is most likely to be seen and after pressing and holding the Off button to force the shutdown a subsequent login seems to be Ok (for some time eg. hours).
c. I have tried in Safe Mode both with and without networking and the freezing can still happen.
d. sometimes I get a blue screen with a memory parity error message but running the Dell memory check sw confirms the RAM to be good.
3. I have tried a number of things to fix this with no success.
a. CHKDSK did find and correct some errors.
b. Using the Dell updates site I upgraded to the latest A011 BIOS and to the latest drivers that were suggested.
c. I checked through all the BIOS settings but all seemed OK.
d. I have used Spybot, IOBit, Ad-Aware, AVG Free to check the system and two minor things were reported and removed.
e. Yesterday I noticed my IPV6 status was shown as limited and when I checked the Service it was no longer in the list. I used sfc /scannow to find out the state of the OS files and there are a number of problem that could not be fixed.
4. I am stuck with trying to fix the sfc problems. By searching other posts I found reference to How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 which was useful but the first problem in the sfc list is still there.
The factory image is on my D: drive so I copied the C_20105.NLS file to both locations of the log file but sfc still identified hash fail and library source file being corrupted.
The cutdown sfc log is included for info.
I am at a loss what to do next but believe I should be correcting the sfc errors first. Any Suggestions?
Attachments
My Computer
System One
-
- Manufacturer/Model
- Dell XPS M1730
- CPU
- Intel Core 2 Extreme X9000 @ 2.80GHz
- Motherboard
- Dell Inc. 0KX412
- Memory
- 4.0GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
- Graphics card(s)
- 512MB GeForce 8800M GTX (Dell)
- Hard Drives
- 125GB SAMSUNG SSD RBX Series 1 (SATA)