Solved Update error 80070490

Ashg

Ashg

Member
Hi everyone my first post:)

I getting the error 80070490 and I tried system restore but one luck.

I found this Windows Update error 80070490 on the MS site and have tried the System Update Readiness Tool but again no luck :(

My next step would be the upgrade on the link using a system DVD and there lies my problem, I don't have one!

I have a Acer Aspire 6930Z laptop and as with most laptop these days you don't get a Windows disc.

I can make a Acer recovery disc but I'm pretty sure that will only do a full reinstall !

Any ideas would be appreciated
 

My Computer

System One

My Computer

System One

Sorry I should have said I have SP1 installed.

I have downloaded SP2 but have yet to install it.

I will do that and let you know how it goes.

Thanks. :)
 

My Computer

System One

Ashg said:
CBS log attached. I hope this helps
Click to expand...

Could you please try and upload the CheckSUR.log from the same folder as well please? Thanks so much!
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
No good news for you:

These damages:

Checking Packages
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-ClipsInTheLibrary-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-ClipsInTheLibrary-Package~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-GPUPipeline-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070002 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get Visibility
(f) CBS Registry Error 0x80070103 Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-IIS-WebServer-Package~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Indexing-Service-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Links-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-NetFx3-OC-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-OpticalMediaDisc-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-RemovableStorageManagement-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Shell-PremiumInboxGames-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-SimpleTCP-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-SNMP-Package~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-SystemRestore-Package~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-TabletPC-OC-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Telnet-Client-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-Telnet-Server-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
(f) CBS Registry Error 0x80070103 Microsoft-Windows-WMPNetworkSharingService-Package~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get owner for package.
Click to expand...
You have damages in key HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Package,possible there are more of them only Readiness Tool can't detect all at once.Apart issues with Windows Updates surly many componets (or maybe all) cannot enable/disable in "Turn Windows Features On or Off"
In CBS log there are not additional important errors.

I have a Acer Aspire 6930Z laptop and as with most laptop these days you don't get a Windows disc.
Click to expand...
That bad for you.In place upgrade in 100% guarantee to solve problem,but unfortuanately you cannot apply this.I could try to fix your system but I can't promise this will work -it dependce how many additional hidden damages you have.

If you decide to rescue your system then follow below:

1.Download & run RegBak tool Acelogix Software - Freeware
this tool will create registry files copy - For me important are files SOFTWARE and COMPONENTS
2.Run cmd.exe and type:

cd /d C:\Windows\Servicing\Packages

press ENTER

dir /s >%userprofile%\Desktop\log1.txt

press ENTER

cd /d C:\Windows\WinSxS

press ENTER

dir /s >%userprofile%\Desktop\log2.txt

press ENTER

all four files:SOFTWARE,COMPONENTS,log1,log2 pack to *.rar or *.7z and upload on RapidShare AG, Cham, Switzerland or MEGAUPLOAD - The leading online storage and file delivery service
Link to uploaded files give me on PM.
 

My Computer

System One

That doesn't sound good :(

I'm a little confused :confused:

Could I not use the Acer recovery on the hard drive?

The fix 1 and 2 what does that do to the system or is this just to copy files so you can try a fix them?
 

My Computer

System One

Ashg said:
That doesn't sound good :(

I'm a little confused :confused:

Could I not use the Acer recovery on the hard drive?
Click to expand...
This will make fresh reinstall if you want...

The fix 1 and 2 what does that do to the system or is this just to copy files so you can try a fix them?
Click to expand...
These are not fixes.These steps only create list of folders/files which I need to analize your system if you decide to rescue it of course
 

My Computer

System One

OK lets try the fix if your happy to help.

I've downloaded RegBak and made a copy of the Reg


Also done the log files and will hopefully PM you soon :)
 
Last edited:

My Computer

System One

You have errors in many subkeys HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

almost all errors are empty subkey owners e.g

error

(f) CBS Registry Error 0x80070103 Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386 failed to get owner for package.
Click to expand...
This error means you have empty key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~x86~en-US~6.0.6000.16386\Owners

I compared your registry with other systems and I figured that for many subkeys in Packages key you don't have Owners subkeys -for many ,many subkeys:shock:.That strange but Readiness Tool doesn't report this as error in it's log - but you have also note this tool is not perfect.But of course not all components require Owners subkey too...

Readiness Tool report it's neccessary to fill missing string for only one components

(f) CBS Registry Error 0x80070002 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Microsoft-Windows-HomePremiumEdition~31bf3856ad364e35~x86~~6.0.6000.16386 failed to get Visibility
(f)
Click to expand...
Checking your list of components in Packages and in WinSxS seems you don't have any corruptions

I'll prepared for you special fix for registry.This will do exactly what Readiness Tool request -this will remove all empty Owners subkeys in these components and fix the one component.I give you 50% chance this will work - maybe SP2 accept this update state if readiness Tool doesn't report as errors...

Importing this fix is difficult -there are many obstacles in permissions,to do that on allive system you need to change permissions for 23 keys :sleepy:...thus I decided on easier method -I already imported fix to your registry file (exactly I changed only your SOFTWARE file),so you need only replace SOFTWARE file by using liveCD linux e.g Ubuntu (there is no way to do that on allive system) -details on PMhttp://www.vistax64.com/tutorials/159360-trustedinstaller-restore-owner.html
 

My Computer

System One

:) A very big thank you to Flavius :)

My system is working OK now. It has SP2 installed and has done 17 updates with no problems :cool:

Many Thanks........What a great forum!
 

My Computer

System One

Hi Ashg,

You received exceptional support here and I don't think many but Flavius could have done for you what was done without resorting to a more drastic solution such as a re-installation. I'm pretty good, but I'm not in that league (and very few here are). I hope you have clicked on the middle button to the upper right of his last post to you to thank him with rep and with whatever you want to add as comments as his efforts and success here are as deserving as any I've ever seen.

I am going to request that the thread be marked solved so that anyone with a similar problem will know that this thread contains a solution and to prevent others who may want to help from wasting time on an issue that's already been resolved.

And yes, it is a great forum - probably the best of its kind for Vista and related issues (and I've been to many and participated in some). Make sure you bookmark the site so you don't lose it and have it available if you have any other questions or problems - no matter how simple or basic. It may be someone besides Flavius who responds, but you will still get the best help we can provide and that will probably be better than you'll get anywhere else (and it's free!).

In the meantime, you may want to check out the Tutorials section where there are many articles on how to do all sorts of things which you may find educational and perhaps even useful. I've made many changes to my system after reading some of them and seeing how they could improve things for me. They are MUCH easier in general than what you just went through - some can be a little complicated but most are straightforward and the intructions are so well written that even the complex ones are made to seem simple.

Good luck and best wishes!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive] Dell AIO Printer A940 Conexant HDA D110 MDC V.92 Modem 6TO4 Adapter Broadcom 440x 10/100 Integrated Controller Broadcom 802.11n Network Adapter Microsoft ISATAP Adapter Teredo Tunneling Pseudo-Interface Router Linksys / WRT54G -01
Thanks I've added a comment as you suggested :).

I'm a Moderator on a car related forum and have recommended this site there :cool:

I've built a few PC's in my time and have a little knowledge but nothing like this.

This has saved me from a reinstall and I'm very grateful .
 

My Computer

System One

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