Windows update does not work and cannot even get into it

O

Oboman

New Member
Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
Hi Scott and Welcome to Vista Forums.
It seems that a software is causing this issue. Probably a virus or something.
Did you try scanning your computer with an antivirus software?
Also, try in safe mode to see if this problem persist and let us know.
 

My Computer

System One

  • Manufacturer/Model
    Compaq
    CPU
    intel core 2 duo T 5550 @ 1.83 MHz
    Motherboard
    intel 965 chipset family
    Memory
    2 GB DDR 2 SD RAM @ 667 MHz
    Graphics card(s)
    On board upto 358 MB RAM
    Sound Card
    Onboard
    Monitor(s) Displays
    15"
    Hard Drives
    160 GB WDC
Yes, scanned with AVG free.

Safe mode - it still does the same problem.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
Oboman said:
Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott
Click to expand...


Try to start system restore from command prompt by typing rstrui.exe, in command prompt.

Let us know the result
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
Oboman said:
Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott
Click to expand...
Hello Scott,

Welcome to the forum.

Have a look here;
http://www.vistax64.com/software-tools/183498-windows-update-reset-repair-tools.html

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB) Drive #2 - Hitachi HDT721010SLA360 (1000 GB) Drive #3 - SAMSUNG HD250HJ (250 GB) Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux And all other Windows from 95 to date except ME
..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II 1 x 1TB SATA II 1 external eSATA LaCie 3TB (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
Oboman said:
Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott
Click to expand...


Hi Oboman,
 

My Computer

System One

Ex_Brit said:
..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience.
Click to expand...
How about Ccleaner?
 

My Computer

System One

  • Manufacturer/Model
    Compaq
    CPU
    intel core 2 duo T 5550 @ 1.83 MHz
    Motherboard
    intel 965 chipset family
    Memory
    2 GB DDR 2 SD RAM @ 667 MHz
    Graphics card(s)
    On board upto 358 MB RAM
    Sound Card
    Onboard
    Monitor(s) Displays
    15"
    Hard Drives
    160 GB WDC
Oboman said:
Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott
Click to expand...

HI Oboman,A SIMPLE WAY FOR SOLVING THIS ISSUE TO USE DART (


DIAGNOSTIC AND RECOVERY TOOL SET) AS A MICROSOFT RECOVERY TOOL SET.

THIS IS A BOOTABLE CD AND YOU CAN GO FOR REPAIR OPTION AS WELL AS RESTORE OPTION .

REGARDS,
LIJO
 

My Computer

System One

Try to start system restore from command prompt by typing rstrui.exe, in command prompt.

Let us know the result
Click to expand...
Result - "System Restore does not appear to be functioning correctly on this system.
The Volume Shadow Copy service used by system restore is not working"
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
LIJO GEORGE said:
HI Oboman,A SIMPLE WAY FOR SOLVING THIS ISSUE TO USE DART (


DIAGNOSTIC AND RECOVERY TOOL SET) AS A MICROSOFT RECOVERY TOOL SET.

THIS IS A BOOTABLE CD AND YOU CAN GO FOR REPAIR OPTION AS WELL AS RESTORE OPTION .

REGARDS,
LIJO
Click to expand...


I have searched Microsoft.com but cannot find where to download it from.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
Oboman said:
Try to start system restore from command prompt by typing rstrui.exe, in command prompt.

Let us know the result
Click to expand...
Result - "System Restore does not appear to be functioning correctly on this system.
The Volume Shadow Copy service used by system restore is not working"
Click to expand...


Type services.msc in run.

find the volume shadow copy and start the service(by right click and start)

1.jpg

Before that make sure these two services are running

2.jpg

3.jpg

Can u able to start the service(volume shadow copy)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
pooch said:
Hello Scott,

Welcome to the forum.

Have a look here;
http://www.vistax64.com/software-tools/183498-windows-update-reset-repair-tools.html

Pooch
Click to expand...

Howdy Pooch,

The first method on that page had a link to a file, but the file was no longer there.

The second method was to reinstall the WU package, when I went to install it, it said that I already have it installed and it wouldn't continue.

The third method was to reset WU manually, I went through all the steps but it still didn't work.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
delphin said:
Type services.msc in run.

find the volume shadow copy and start the service(by right click and start)
Click to expand...

I get a message:

MMC cannot open the file C;\Windows\system32\services.msc
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
Oboman said:
delphin said:
Type services.msc in run.

find the volume shadow copy and start the service(by right click and start)
Click to expand...

I get a message:

MMC cannot open the file C;\Windows\system32\services.msc
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file.
Click to expand...

Hi,

Check whether the services.msc is located in c:\windows\system32
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
Oboman said:
delphin said:
Type services.msc in run.

find the volume shadow copy and start the service(by right click and start)
Click to expand...

I get a message:

MMC cannot open the file C;\Windows\system32\services.msc
This may be because the file does not exist, is not an MMC console, or was created by a later version of MMC. This may also be because you do not have sufficient access rights to the file.
Click to expand...
hi,


for access denied pro.you just goto c:\windows\system32\ and search for any msc file (*.msc).and then right click and shows the application in c:\windows\system32\mmc.



this error is probably due to the unknown application

regards,
lijo
 

My Computer

System One

However, I tried typing net start vss
It says The Volume Shadow Copy service was started successfully but when I try rstrui.exe again, it still comes up saying Volume Copy service not working.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
Oboman said:
However, I tried typing net start vss
It says The Volume Shadow Copy service was started successfully but when I try rstrui.exe again, it still comes up saying Volume Copy service not working.
Click to expand...


Try this reg entry it will clear ur mmc errors.

View attachment xp_mscfix.reg

Then type regsvr32 msxml3.dll in command prompt also..
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD Phenom Quad 9500+
    Motherboard
    Cant Remember
    Memory
    8 gig
    Graphics card(s)
    GeForce 9800 GT
    Monitor(s) Displays
    ASUS 22"
    Hard Drives
    1 x 320gig
    Case
    NZXT
    Mouse
    G5
    Keyboard
    G15
    Internet Speed
    ADSL2+
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