Word problem

[me1303]

Word opens just fine but will not close properly. When I save and close, it gives an error message and tries to open the Word application again to a blank page.

Here is what is in the Event Viewer (Does HP have anything to do with this?)

Log Name: Application
Source: Application Error
Date: 3/26/2008 4:45:10 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MEJ-PC
Description:
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module hpz3r4v2.dll, version 61.63.248.0, time stamp 0x45bdb917, exception code 0xc0000005, fault offset 0x00046038, process id 0x1374, application start time 0x01c88f8a0c0a5650.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-03-26T21:45:10.000Z" />
<EventRecordID>7193</EventRecordID>
<Channel>Application</Channel>
<Computer>MEJ-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6211.1000</Data>
<Data>46d4a7df</Data>
<Data>hpz3r4v2.dll</Data>
<Data>61.63.248.0</Data>
<Data>45bdb917</Data>
<Data>c0000005</Data>
<Data>00046038</Data>
<Data>1374</Data>
<Data>01c88f8a0c0a5650</Data>
</EventData>
</Event>

 

[FightingScallion]

Try opening Word in safe mode and see if the problem persists. To do that, hold down the ctrl key while you open Word. If that fixes it, there's probably an add-on causing the problem. We'd have to go through those.

The file it references is related to HP printer drivers. You may want to check those drivers. You might try uninstalling it, or switching to another printer. There's a chance it will cause problems in your other MS Office applications until this is fixed.

 

[me1303]

Worked ok in safe mode...only add-in is adobe acrobat pdf maker

 

[me1303]

username fixed

 

[FightingScallion]

Okay. Try it again not in safe mode (on the off chance it sorted itself out). If that doesn't work, try uninstalling and reinstalling the printer (and printer drivers).

Good luck.

 

[me1303]

Must have sorted itself out. It opened and closed properly

 

[FightingScallion]

Can my username be something besides my e-mail address????

Yes. But, I think you had to set that when you signed up. You can try contacting one of the admins to see if they can arrange that for you.

Glad to hear the program sorted itself out.

 

[me1303]

Thank you for the suggestion