Wireless Connection but no internet access...

[emelworth]

I have been on the phone collectively for 6 hours with AT&T as well as had a technician out here to look at this problem. I have a new wireless router box.

The whole At&T system went down briefly (tvs and all). When it booted back up my computer wouldn't recognize the wireless network.

After getting a new box, it will now recognize the wireless network in my home. It says I am connected to the network with excellent strength but I still cannot get online.

My desktop works fine and I plugged the ethernet cable into my computer and it still won't get online being hardwired to the router.

My firewalls are turned off.

I have run an ipconfig with the following message:

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Autoconfiguration IPv4 Address . : 169.254.41.21
Subnet Mask . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection*6:
Media State . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix. :

(And this last one "Tunnel adapter Local Area Connections repeats using the numbers 7, 12, and 13 with the same message)

Someone suggested I run an sfc/scnnow

The following message came up:

Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log For example C:\Windows\Logs\CBS\CBS.log

What do I do now? And are there any other suggestions?


Of course my warranty for this computer ran out last month and I now can not get anyone to help. The Toshiba line is of no help unless you are a complete computer-idiot. Any help would be splendid! Thanks!

 

[zigzag3143]

emelworth

I think its two problems. first the listed IP tells me you are not connected to the router/modem. the other problem is the sfc results.

Fixing the SFC files may fix the connectivity. do you have a backup to restore from?

ken

 

[emelworth]

Yes, I have an external hard drive.

What should I do now?

 

[emelworth]

ps: Love your avatar!

 

[zigzag3143]

emelworth

thanks, obviously Im a cat person<g>

lets try pinging your router/ modem. Is it a router, or modem?

start>search>type cmd>in window type ipconfig /all, enter. using the snipping tool built into vista, make a screenshot of the ressults and upload it to us

there is one thing to try that might get you working now.
in search type cmd>ipconfig /flushdns, enter
then type ipconfig /renew
reboot and try it

let us know the results

ken

 

[emelworth]

OK, here is what came up when I did the ping.

Windows IP Configuration
Host Name: Emily-PC
Primary Dns Suffix:
Node Type: Broadcast
IP Routing Enabled: No
WINS Proxy Enabled: No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix:
Description: Atheros AR5007EG Wireless Network Adapter

Physical Address: 00-1B-9E-CB-FB-BD
DHCP Enabled: Yes
Autoconfiguration Enabled: yes
autoconfiguration IPv4 Address: 169.254.41.21 (Preferred)
Subnet Mask: 255.255.0.0
Default Gateway:
NetBIOS over Tcpip: enabled

Ethernet adapter Locan area connection:
Media State: Media disconnected
Connection-specific DNS suffix:
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC <NDIS 6.0>
Physical Address: 00-1E-EC-06-95-29
DHCP Enabled: Yes
Autoconfiguration Enabled: Yes

Tunnel adapter Local Area Connection* 6:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: isatap. <68BF5825-FC8-4D64-9DDB-52DO2378967B>
Physical Address: 00-00-00-00-00-00-00-E8
DNCP Enabled: NO
Autoconfiguration Enabled: YES

Tunnel adapter Local Area Connection* 7:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: Teredo Tunneling Pseudo-Interface
Physical Address: 02-00-54-55-4E-01
DNCP Enabled: NO
Autoconfiguration Enabled: YES

Tunnel adapter Local Area Connection* 12:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: isatap.<3F5A7CBA-41AB-4C89-B67B-4E5D3FABC8EA>
Physical Address: 00-00-00-00-00-00-00-E0
DNCP Enabled: NO
Autoconfiguration Enabled: YES

Tunnel adapter Local Area Connection* 13:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: isatap.<3F5A7CBA-41AB-4C89-B67B-4E5D3FABC8EA>
Physical Address: 00-00-00-00-00-00-00-E0
DNCP Enabled: NO
Autoconfiguration Enabled: YES

I did the flush and it didn't seem to make a difference. I hope the ping tells us something.

 

[zigzag3143]

EW

nope. its still not seeing the router.modem. the IP 196.254.x.x is a local IP from the wifi/lan card. did you install a driver for your network card? can you tell us the make and model of the card and 32bit or 64?

thanks

ken

 

[emelworth]

I can if you tell me how. Sorry I don't know how to find that information.

 

[zigzag3143]

I can if you tell me how. Sorry I don't know how to find that information.

EW

type system information in search. go to hardware>network>and find the info

 

[emelworth]

Ok...Is this is? Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Or this? Atheros AR5007 EG Wireless Network Adapter (64 Bit)

I am really not good at finding this one. Sorry...