windows system 32 problem

rebecca111

New Member
Hello, I have a vista home premium, 32 bit. I have this window that keeps popping up in a succession of three, it opens and closes very quickly, the window is: windows//system 32//verclside.exc. Everytime I access a new page or navigate somewhere this happens. I have Bell Canada Internet Security, which is very good but I can't figure out how to fix this problem, i would appreciate any help I can get.
 

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I looked up that error and no direct match was found but a Verclsid.exe was found
There is a legit file named this, but malware also use it. I would do a scan with MalwareBytes and see if that helps. You may have to do it in safe mode.
Malwarebytes
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD 1 x 120GB Hitachi 5400rmp 1 x 650GB Western Digital Elements 5400rpm 1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset. Only ever used a laptop. Also use USB Freeview TV Card Lenovo Docking Station External Speakers Other bits a pieces as needed
Yikes! This could be an innocent product of your A/V program, or it could be a virus. Is the screen an OS screen, like you get when you run cmd.exe? That indicates that a program/virus is probably changing a system parameter that it cannot change from within the confines of Vista.

My suggestion to you would be to scrub your disk with one or more of the specializing A/M detectors like MalwareBytes or AdAware.

Whatever you do, make sure you are downloading from the actual site of a recognized provider. A lot of viruses have been spread by these fake-ware providers with their glitzy sites and ridiculous claims ("#1 in the industry -- FREE").

If the anti-malware detectors (run a couple manually -- no need to run them continually) show you are clean, and you are not experiencing any slowdown, you might be OK.
 

My Computer

System One

  • CPU
    Intel Core 2 Quad Q6700
    Motherboard
    Intel DX975XBX2
    Memory
    4 X 2GB Corsair PC6400
    Graphics card(s)
    2 X ATI Radeon HD 2600XT
    Hard Drives
    2 X 2 X 500Gb RAID 0
I have a good internet security, is there any chance the malwarbytes can interfere with that? I do scheduled scans all the time, if it is a virus, I would like to know how i got the stupid thing.
 

My Computer

What is the Brand Name of the Internet Security?
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
Sad as it may be, there is an industry out there dedicated to slipping by the best A/V programs available. They even have contests to develop the best of the worst, as it were. They offer large sums of money, like $10k - $100K to see what the badboy designers are up to. But the saddest thing is that these sums are inadequate bait to get the best of the worst to bite. If they develop something really evil, they can make millions.

That's the horror story. Now for the ray of sunshine. MalwareBytes and AdAware are programs that can be run real-time, as you compute. They may or may not conflict with your A/V program. They definitely will slow down your system. But they don't need to be run real-time to be effective.

The best way IMHO to use these programs is to unplug your network connection, disable your A/V program, install the anti-malware program, use it to thoroughly scan and hopefully fix your system. Then reverse the process: uninstall (or disable), turn on A/V, plug in the net.

Now there is also a process you can go through to better identify what it is that is jumping up on your screen. You can download the process explorer and the process monitor from System Internals. This will require a pretty high level of chip-headedness to slog through, but it can be done.

The explorer will allow you to see if any processes you can't account for are running in the background -- a challenge in itself since Vista runs hundreds of processes. The monitor will make a log of selected processes in real-time, which you can abort at any time. This allows you to narrow down what processes were active at the time of the suspicious activity.

These are time and energy intensive solutions, though. The programs require hours of study to use competently at this level of intricacy (they are valuable at lower levels too, BTW). In other words you are much better off trying to scrub your system of unwanted infections first.

Of course, you can always start over with a clean install of your system. This is a good idea anyway, every couple of years or so, because of all the junk that accumulates through the normal passage of time.

Be brave. Try the anti-malware programs first. They just might do it for you. Then be suspicious, even paranoid, about downloading anything executable from the web. There is plenty out there from reputable sites, and the software recommended here has usually been well-scrutinized by some powerful gurus. So you can be safe, if you're cautious.

Good luck.
 

My Computer

System One

  • CPU
    Intel Core 2 Quad Q6700
    Motherboard
    Intel DX975XBX2
    Memory
    4 X 2GB Corsair PC6400
    Graphics card(s)
    2 X ATI Radeon HD 2600XT
    Hard Drives
    2 X 2 X 500Gb RAID 0
Good point, The link I sent you is a direct link to Malwarebytes.org download site.
You will only need the free version.

Thank you for the comments in the PM.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD 1 x 120GB Hitachi 5400rmp 1 x 650GB Western Digital Elements 5400rpm 1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset. Only ever used a laptop. Also use USB Freeview TV Card Lenovo Docking Station External Speakers Other bits a pieces as needed
* Use the disk clean up that comes with your windows operating system. This disk may help to clean up certain kinds of System32 problems. To access this disk cleanup go to: start>all programs>accessories>system tools and choose disk cleanup.
* Try running the particular program that is giving you the System32 problems in compatibility mode. Sometimes running an older version of a program can cause System32 problems to occur. To try to run a program in compatibility mode go to: start>all programs>accessories>program compatibility wizard
 

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