windows mail problems

[francais2englis]

Hello - I'm new to this forum and also a beginner in computers - if I switch it on and it works, all is well in my world!
I have a major problem when I open Windows mail - to make matters worse I use a French version!
When I open Windows mail, the column on the left which normally shows all mail box files doesn't appear. If I click on "dossiers local" which is the main list of all files in Windows mail, then the full list of files comes up on the right hand side. I then have to click one by one on each title for it to be transferred to the left hand side (sorry for the non-computer language).
I have looked at the French forum but can't find a solution.
I amalso trying to find out what OS I'm using (64 bit or 32 bit) so I can download an update which might fix the problem - how can I do that please?!
Can anyone assist.
Plus which, certain emails have "This message can't be sent" "a problem has been encountered".
I'm completely stuck on what to do! Can anyone give me a one-syllable version of how to get my emails back please!

 

[lordbob75]

To see what OS you are running, press windows key and break/pause. At the same time. This will bring up a windows explorer window, and you scroll down to the bottom and it should tell you "Windows Vista xXX Bit"

 

[Brink]

Hello Francais, and welcome to Vista Forums.

This tutorial may help with your message cannot be sent problem if it is a stuck message causing it.

To restore your inbox folders click on View, Layout, check Folder List, and click on OK. I'm not sure what the French equivalent of that will be though.

Hope this helps,
Shawn

 

[francais2englis]

Hello Shawn,
Now this is going to be a very dumb question - where do I find "view" - once I find this I can start off with the equivalents in French. I couldn't find any equivalent in Windows mail! Really sorry to ask this - unfortunately it's a Saturday here and everything closes for the weekend, and I urgently need to reinstate my emails!!
Many thanks for your very prompt reply and tutorial - I can look at that once I've reinstalled my contacts list!

 

[Brink]

Here you go Francais :

 

[lordbob75]

Looks like Brink has got the situation under contrel.

Let us know how it works out for you.