Windows Mail issue

[b322da]

Please excuse me if I do not use proper technical terms, but I am a real computer dummy.

Last month I replaced my laptop with a new Dell 1420 on Vista. Previously I was using an elderly Dell on XP. The new Dell came loaded with Windows Mail rather than Outlook Express, which I had used quite happily through several years on 98 and XP.

Windows Mail appears quite satisfactory, except for one serious issue.

WM decides to freeze up often during the day. I cannot send/receive, and cannot access the various folders. My only recourse appears to be to close WM and call it up again, and it then works fine until it decides to quit again. This is particularly frustrating when I have just drafted an email and attempt to send it.

Being an old timer my computer use is quite limited -- email, browsing, Word and Excel are about it. No big downloads like music. It is possible that this lockup happens after I go over to the 'Net, but even then it is sporadic. It happens many times during a typical day of use.

I use AVG anti-virus (the "unfree" full version). After reading the great general hints here I disabled email scanning for 24 hours -- no improvement.

Can someone out there give me some advice on this? It would be much appreciated.

Jim

 

[Brink]

Hi Jim, and welcome to Vista Forums.

You might consider using the free Windows Live Mail program instead. It is better and more stable in my opinion.

http://www.vistax64.com/windows-live/92348-windows-live-suite-downloads.html

Hope this helps,
Shawn

 

[b322da]

Thank you Shawn. Before I do this could you tell me if my current folders and their contents will be there after the download? If not I am going to have to do some preparation first.

Tks again,

Jim

 

[Brink]

Sorry Jim, but no. You will have to import them into Windows Live Mail (WLM) after it is installed, but you do not have to do anything prior with Windows Mail though.

In WLM:
1. Click on File -> Import -> Messages
2. Click on Windows Mail and Next.
3. Click on Next.
4. Dot All folders and click Next.
5. Click Finish.

You will see it listed as Imported Folder under the Storage folders section in the left pane.

Hope this helps,
Shawn