Windows 7

[Ashvin Busviah]

Internet explorer or Mozilla firefox wont connect to any webpage but the laptop is connected to the internet..!!

Hi i know i need to post that on Windows 7 but I reset my password done whatever needed still can't sign in window 7 forum
My issue here is that a windows 7 home premium is connecting to internet fine, I can connect to LIVE Mesenger. But it won't connect to the Internet at all on Internet Explorer or mozilla firefox getting cannot display page please diagnose and diagnose can't find any problem..
I tried safe mode it works fine, both Internet Explorer and Mozilla Firefox..
I have runned malware bytes scan- 315 infected files found and removed
I have runned Avast "bart" boot from cd virus scan- no viruses found

I have reset the winsock under CMD

I have disable all non-microsoft services on msconfig.

I have check internet setting both the TCP and yes it is not set to "work off".
There is no proxy settings there..

I have reset Internet Explorer to factory default..

Given access to Internet Explorer and Mozila firefox under firewall

Laptop have no antivirus program at the moment, it was running Microsoft Security I uninstalled it doubting perhaps that was the issue. but no still no luck

I have runned Hijack this, nothg seems abnormal..

Please anyone with an sugguestions?? please!!

Thanks guys..

Ash

 

[richc46]

You have tried services in msconfig, this is not quite the same.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Give this a try.
If this fails and Safe mode works it may be a driver.

 

[Ashvin Busviah]

Hi, Yes I have disbale all non -microsoft applications under services.. no luck
Yes it works fine under safe mode..
oK I try to update the ethernet driver and see then,,

 

[richc46]

Just to be sure try the clean boot, too.

 

[Dwarf]

Ashvin: I've reported your issue about not being able to access Windows 7 Forums. Hopefully this issue can be resolved just as soon as an Admin sees the report.

 

[niemiro]

Perhaps you could send us the MBAM report, as we can regognise particular infections. Any serious infection (be it infected file count or risk severity) often has files missed by MBAM. I would be looking at disinfecting your PC first.

 

[Ashvin Busviah]

thanks guys, I have completely disinfected the pc so far I think as I have run malware bytes and avast bart boot from cd virus scan..
I'm sure its the virus in the machine which have caused that, the question here is how to make sure the virus if out?

thanks
Ash

 

[niemiro]

My point was that a seemingly disinfected PC may actually still be infected. May you please upload the log files to see if it is a virus with a bad reputation? Thanks!

 

[Ashvin Busviah]

Attached are the MBAM files..

hey the two MBAM reports one is when the computer was infected and the second is when i have runned another scan and malware bytes didnt find any infected files

I am running Avast Bart AV scan at the moment- it has detected two infected files so far nut getting lots of error message that d:/user/ doc & setting/ - file cannot scan.
But still the scan is running, and will let it run.. I am wondering if i do a system restore, the pc might get infected again or was in the past as well as the user never had an antivirus program on that laptop!!

Conclusion at the moment- Internet explorer or mozilla still not connecting to any webpage but connecting fine under safe mode-
Under normal mode i can log on to windows live messenger or skype fine-

hmm please help!!!!

Thanks
Ash

 

[Ashvin Busviah]

Thanks for your help guys.. this issue is fixed

I have uninstalled all antivirus programs on the laptop but still wasn't working so I ran Norton removal tools on the laptop.. and restarted the laptop.
It now connects straight away, oh I presume there was some leftovers of the norton 360 on the pc as the client said the laptop came with free 6o days trial norton 360..

Can;t understand why norton was blocking the Internet access, when the software was already uninstalled and there was only leftovers..

thanks guys

cheers
Ash